People and Change Helping organizations align their business and people strategies to manage change, drive growth and create engaging employee experiences. Today, more than ever before, organizations need to view their people as competitive differentiators and treat them as strategic investments. Employees want to work for organizations that put the human experience at the center of all they do, and we believe that organizations that prioritize their people will outpace their competitors. Our team of adept people, HR, talent, and change advisory professionals specialize in aligning business and people strategies, enabling organizations to navigate change, foster expansion, and cultivate differentiated employee experiences. Survey October 28, 2025 6 min read Bridging the GENERATIONAL AI GAP: Unlocking productivity for all generations Download Protiviti and LSE’s Generations Survey 2025 to explore how AI, Gen AI, and diverse teams are redefining productivity and leadership. Read more People & Change Services Our consulting experts provide solutions tailored to your organization’s unique needs and industry in the following areas: Pro Building office Talent Advisory Attracting and retaining top talent in an optimal organizational structure to drive your business. Pro Briefcase HR Transformation Enhancing the people function by aligning the people strategy, process design, and technology solutions to optimize performance and better support the business. Pro Document Consent Employee Experience & Culture Elevating and enhancing your culture & employee experience to support greater attraction, retention and engagement. Pro Document Files Change Enablement Empowering organizations to define, manage, and solidify change, driving sustainable progress. Pro Document Stack Work & Rewards Driving organizational success by optimizing the design and delivery of work and rewards strategy. Pro Digital Hightech HR Audit & Compliance Assessing the effectiveness of HR’s current policies, procedures, and systems. Key Partners Through our alliance partnerships, we connect innovative services and technology with consulting expertise to optimize key people and change processes and business performance initiatives. Leadership Fran Maxwell Fran Maxwell, Global CHRO Team and People & Change Leader, brings to Protiviti more than 21 years of experience in human resources and change management consulting. He is based in Phoenix.Before joining Protiviti in 2021, Fran held progressive leadership roles at ... Learn More Featured insights NEWSLETTER We Can’t Create Jobs to Babysit AI: Former IBM CHRO Eyes HR’s AI Future 2 min read In this edition of Board Perspectives, we welcome Diane Gherson, former CHRO of IBM, and discuss with her AI’s impact and the future of HR. SURVEY Top Risks 2026: Executive Perspectives & Growth Opportunities 8 min read Protiviti Top Risks Report 2026 shares executive insights on Gen AI, agentic AI, cyber threats and economic risks. SURVEY From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 6 min read Protiviti's AI Survey 3.0 reveals organizations are using Agentic AI to enhance decisions, improve efficiency and shape the future. WHITEPAPER Transforming the Enterprise: How to Guide an ERP Implementation to Success 23 min read ERP systems are the backbone of enterprise operations, supporting critical functions like finance, operations and HR. But they are more than that — modern, cloud-based ERP systems can be truly transformational to business, allowing it to work in ways... BLOG Workday’s AI Strategy: Unpacking the Innovation Vision 4 min read Protiviti’s perspective on Workday’s transformation, innovation and client impact Workday Rising 2025 marked a pivotal moment for the enterprise software leader, as the company unveiled its vision for an AI-powered, human-centric future. The... BLOG Succession Planning: Preparing for the AI-Fueled Future of Corporate Finance 7 min read The organizations that thrive in 2030 will be those that treat talent development, AI integration and organizational agility as interconnected priorities requiring coordinated action today and careful consideration of implications. AI adoption is... Previous Article Pagination Next Article Featured client stories Universal Parks & Resorts Transforms Its Supply Chain Team’s People Readiness 6 min read Universal Parks & Resorts (UPR) welcomes guests around the world to experience epic stories and exhilarating adventures in astonishing and immersive new ways. UPR had undergone significant change and restructuring in the five years prior to... Employee Plan Engagement Soars After Community College Modernizes Payroll and Retirement Systems 4 min read Community college transformed payroll and benefits, boosting engagement and savings. Health plan usage rose 30%, retirement up 25%. Telecom Leader Sets New Standard as Top Employer with Innovative Pay and Job Structures 5 min read Telecom leader innovates pay structures for next-gen growth, setting new standards with a unified job architecture and base pay framework to attract top talent. Pacific Life Leverages Trust and Strong Partnerships to Achieve HR Transformation 5 min read Discover how Pacific Life transformed their HR strategies, highlighting the pivotal role Protiviti played in driving success through trust and strategic partnership. Regional bank achieves national growth by diligently championing change 5 min read A regional bank envisioned growing into a national financial institution – and put customer satisfaction at the heart of their growth strategy. Their customer-centric philosophy would demand deep transformation in all aspects of operations.... EvergreenHealth’s Journey to a Comprehensive Employment Brand and Talent Marketing Strategy 5 min read EvergreenHealth's comprehensive employment brand and talent marketing strategy by Protiviti increased application rates, reduced turnover by 3.5%, and decreased recruitment expenses.... Previous Article Pagination Next Article Frequently Asked Questions What is People & Change consulting? + People and Change consulting refers to a specialized area of management consulting that focuses on helping organizations navigate transformation by aligning people/talent/skills, culture and organizational structures with strategic goals. At Protiviti, this includes developing, designing and implementing optimized HR (or People functions), often enhanced by AI and emerging technologies. What is the importance of aligning business and people strategies? + Aligning business and people strategies ensures the workforce is equipped to deliver on strategic goals. It's foundational to effective people and change initiatives—and increasingly critical in today’s AI-driven landscape, where the right skills are key to staying competitive. This alignment empowers HR as a strategic partner, driving innovation, agility and efficiency. With a global talent shortage ahead, organizations that proactively align talent strategies will be better positioned to attract, retain and develop the capabilities needed to thrive. What role does leadership play in driving change? + Leadership plays a pivotal role in people and change initiatives by setting the vision, communicating strategic objectives clearly, leading by example and fostering a culture that supports innovation and adapts to new ways of working. How does employee experience impact business performance? + A strong employee experience drives engagement, productivity and retention—directly impacting business outcomes. People and change initiatives help design experiences that align workforce needs with business goals, creating lasting value for both employees and the organization. What are key elements of a successful employee experience strategy? + A successful employee experience strategy considers the full employee journey—from onboarding to career development—while embedding purpose, feedback and personalization. People and change teams help organizations craft strategies that meet evolving workforce expectations and support transformational growth. How can organizations improve the employee experience during transformation? + During times of change, employees need clarity, support and meaningful connection to the organization’s mission. People and change efforts ensure experience strategies are rooted in empathy, backed by data and aligned with broader transformation goals to reduce disruption and build trust.
