Mortgage & Consumer Lending

Helping lenders and servicers transform challenges to opportunities.

Mortgage and Consumer Lending

The pace of transformation across mortgage and consumer lending has introduced both opportunities and challenges for operations, technology, risk, and compliance functions.  Industry changes including enhanced automation and APIs in mortgage and home equity, alternative auto lending options, as well as digital-first personal lending have disrupted traditional industry practices and ways of working. These disruptions provide abundant opportunities to enable enhanced customer and employee experience, streamlined processing, and automated monitoring.  Successful lending organizations must optimize people, processes, and technology to enable efficient and compliant loan origination and servicing activities for both their employees and their customers.

Protiviti helps lenders and servicers to be more effective and efficient in a way that is risk-sensitive, regulatory compliant, well-controlled, and enabled by leading technologies.

Our firm is widely recognized for delivering practical solutions to financial organizations that embody the five characteristics needed to succeed in the face of disruption: human, flexible, intelligent, innovative, modular. We have assembled integrated teams of industry and process advisors with the skill to help executives develop pragmatic, transformation, risk-sensitive solutions to confidently face emerging challenges and identify opportunities for structural transformation that align with your core values to ensure sustained future growth.

Together with Robert Half, the world's first and largest specialized talent solutions firm, Protiviti offers the unrivaled combination of consulting expertise with Robert Half’s deep pool of highly skilled and experienced professionals to solve your business challenges using our unique, flexible delivery models.

Mortgage and Consumer Lending

Our services

Our Mortgage & Consumer Lending consulting advisors provide solutions tailored to your organization's unique needs in the following areas:

Leadership

Michael Brauneis
Mike is a Managing Director with Protiviti and serves as the leader of the firm’s North American Financial Services industry practice as well as the global leader of its regulatory compliance practice. He has nearly 20 years of experience focused on regulatory risk and ...
Brandon Beckstrom
Brandon is part of Protiviti’s Risk and Compliance solution with a primary focus on process and control design to increase automation and reduce process risk and redundancies. Brandon is experienced in agile transformation and holds the Certified Scrum Master credential ...
Bill Byrnes
Bill is a Managing Director with Protiviti. In his current role, Bill oversees all aspects of Protiviti’s US credit risk management practice. This includes consulting and advisory services related to the consumer and commercial business units of regional, national, and ...
Shelley Metz-Galloway
Shelley Metz-Galloway is a Managing Director in Protiviti’s Metro D.C. Office. She has more than 25 years in the financial services industry. Shelley offers expertise in consumer regulatory compliance, enforcement action response and remediation, compliance, fair ...
Alan Starr
Alan is a Managing Director within the Financial Services Internal Audit practice based out of Dallas, TX and has been with Protiviti since 2012. With over 15 years of internal audit leadership, Alan manages internal audit, risk governance, and compliance engagements ...
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