Hospitality, Leisure and Travel

Innovating for sustainability and purpose

US Industry

The global pandemic may have limited our ability to physically interact with one another, but it did not break our innate need to experience life together. Companies that continue to adapt to this new reality while remaining focused on the human need for personal interaction and memorable experiences will thrive today and tomorrow. At the industry’s resilient core are steadfast companies and leaders who are committed to delivering seamless, personalised customer experiences, building and maintaining a purposeful brand, maximizing revenues, investing capital, and using technology to innovate for the future of business and leisure travel.

In this time of change, Protiviti will continue to help companies respond to evolving customer needs through digital transformation, technology and process innovation, advanced analytics, environmental and social stewardship, and the enhancement of guest experiences and customer loyalty.  Additionally, Protiviti helps companies manage omnipresent risks, including enhancing safety and security during tumultuous times, protecting customer information and remaining compliant with related data privacy laws, managing third-parties and disruptions in the supply chain, acquisition and retention of labor, and more.

US Industry

Challenges and Opportunities

When companies effectively adapt to changing industry priorities and work to manage risk, disruptions become opportunities; customers become fiercely loyal; and enhanced financial performance improves access to capital for continued investment in brands,

Our services for Hospitality, Leisure and Travel companies

Sectors we serve


US Industry

Hospitality and Leisure


The hospitality industry remains focused on customer satisfaction and meeting leisurely needs. With a customer-first mindset for the newly adapted business and leisure traveller, our industry clients span companies that provide accommodations (e.g., hotels, resorts, timeshares, sharing economy companies, hospitality REITs), travel and tourism (e.g., OTAs, cruises, casinos, online gaming, amusement parks, marinas, ski resorts), leisure (e.g., sports teams, fitness centres, event planning and venues, golf clubs), and more.

US Industry

Maximize the chances for success

Airlines


As the airline industry aims to increase operational efficiencies, improve customer experiences, and get back to solid profits, Protiviti is helping to build custom solutions that maximize the chances for success. Our industry team works with a variety of airline companies across the globe such as the major, national, regional network and charter, and private / corporate air carriers involved in transportation of passengers or cargo, as well as maintenance facilities, catering, ground handling, aircraft leasing and airport operations.


Maximize the chances for success

Maximize success across core business areas

Other Transportation


A return to travel, whether by land, air or sea is a welcomed opportunity for business and leisure travellers alike. Protiviti works with passenger railway, rental car, and other transportation companies to enhance core business areas for optimal efficiency and sustainable, long-term growth.


Maximize success across core business areas

WHITEPAPER

Clean Money is a Click Away: The Money Laundering Risks of E-Commerce

Clean Money is a Click Away: The Money Laundering Risks of E-Commerce

The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered...
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WHITEPAPER

Next Gen Now – The Intelligent Automation Opportunity for Airlines

Next Gen Now – The Intelligent Automation Opportunity for Airlines

Introduction Airlines, like many businesses, have been expanding their use of intelligent automation in recent years. They’re combining automation technologies like robotic process automation (RPA) with artificial intelligence (AI) to rethink...
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SURVEY

2022 and 2031 Consumer Products and Services Executive Perspectives on Top Risks

2022 and 2031 Consumer Products and Services Executive Perspectives on Top Risks

Threats to supply chain, workforce and customer demand cited among top 2022 risks by CPS industry leaders. Whether it’s disruptive technologies, supply chain bottlenecks, rising costs, labor shortages, data breaches, or restrictive government...
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At popular entertainment resort, new ways to pay improve compliance, leave guests happier

At popular entertainment resort, new ways to pay improve compliance, leave guests happier

Entertainment resorts combine technology, creativity and commerce at scale to create immersive entertainment environments. The final product takes an enormous amount of work that is largely invisible to visitors. Just as a duck paddles furiously...
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A procurement assessment helps aerospace company elevate awareness of third-party spend, saving millions

A procurement assessment helps aerospace company elevate awareness of third-party spend, saving millions

When an eagle-eyed finance executive noticed that his aerospace company’s third-party spend on goods and services had soared, he sought outside experts to help rein it in. The subsequent comprehensive assessment by Protiviti revealed an opportunity...
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Hot Ticket: Contract Automation Provides Global Theme Park Company with Fast Pass to Dynamic Pricing

Hot Ticket: Contract Automation Provides Global Theme Park Company with Fast Pass to Dynamic Pricing

Keeping complex contracts current poses a significant challenge for many companies. For one global theme park operator it required a five-member team working fulltime to stay up-to-date on pricing adjustments for the company’s sales channel partners....
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Leadership

Scott Kamenick
Scott has over 26 years of experience in consulting and public accounting, providing risk management and audit services to clients predominately in the Hotels, Motels, and Resorts segment of the Hospitality industry. He has significant experience helping hospitality ...
Nichole Minice
Nichole Minice is a managing director in Protiviti’s internal audit and financial advisory practice and the Phoenix office market lead. She has more than 18 years of audit experience in the consumer products and services sector, helping clients to understand and develop ...
Naomi Wolak
Experienced Managing Director with a demonstrated history of working in the management consulting industry with extensive international experience. Skilled in Internal Audit, Accounting, Generally Accepted Accounting Principles (GAAP), Internal Controls, and Financial ...
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