Retail Consulting Services

プロティビティは、小売業界のリーダーが、顧客価値の向上と長期的な成長のために、人、プロセス、テクノロジーを最適化することで、適応とデジタル化を実現できるよう支援しています。

成功する小売企業は、この変化する世界において、顧客、株主、規制当局の要求を常に予測し、それに応えるために、業務、テクノロジー、人材を適応させます。プロティビティは、小売業界の専門家として、お客様がビジネスをよりよくコントロールし、革新的で収益性の高い成長を実現できるよう支援します。

データを活用してお客様のビジネスに適したテクノロジーを導入し、顧客と従業員の体験を向上させると同時に、ROIを評価し、収益とコスト削減の機会を見出すことができます。私たちは、オムニチャネル戦略の実行を支援し、テクノロジーが小売業に与える影響について、お客様のチームがナビゲートできるようお手伝いします。同時に、お客様のサプライチェーンにおけるリスクとレジリエンスを評価し、長期的なレジリエンスとお客様の適応能力を向上させることを提供します。

Digital Transformation

From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organizations to reduce operational costs, process times, and manual mistakes.

Supply Chain Management

We help analyze and optimize supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilizing intelligent automation to transform supply chains.

Payment Solutions

We follow industry trends closely and work with retailers to utilize emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience.

Environmental, Social, Governance (ESG)

We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimizing negative impacts on the environment. From here, we build systems to monitor sustainability program objectives and to report comprehensively and transparently.

Cloud and Emerging Technologies

Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely.

Data Privacy and Loyalty Programs

With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organizations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust.

Finance Transformation

We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth.

Build resiliency. Leverage data analytics. Implement technology solutions.

Retailers

We help retailers including apparel and specialty, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalized customer experience.