Industry Insights - Consumer Products & Retail 3 min read From margin pressure and demand volatility to accelerating AI adoption, CPG and retail leaders are being asked to make faster, more connected decisions across the enterprise.This month’s insights focus on where blind spots are emerging across risk, finance, technology and customer experience and how organizations are closing gaps to operate with greater confidence and control.Subscribe to monthly insights Featured Insights AI Pulse 4 | Blind spots don’t just hide AI threats—they erode confidence in controls Across CPG and retail, AI adoption is outpacing visibility into cyber, data and model risk. This research highlights where organizations are most exposed and what leaders are doing to restore confidence in controls as AI scales. Get clarity on emerging AI risks Finance Trends Survey Finance teams are navigating cost pressure, forecasting uncertainty and rising risk expectations across CPG and retail. This survey helps leaders benchmark priorities, understand shared challenges and plan with greater confidence. Add your voice Guide to AI Governance As CPG and retail organizations embed AI across planning, marketing and customer engagement, governance is becoming a critical priority. This guide outlines the key questions leaders are asking to balance innovation with risk, compliance and data integrity. Explore governance questions leaders are tackling Learn more about Protiviti: BLOG | INSIGHTS | WHO WE ARE Top 3 Consumer Products and Retail Reads Microsoft Agent 365 Brings Enterprise‑Grade Control to Agentic AI AI agents are moving beyond experimentation and into real business operations, with the ability to act, make decisions and interact across systems. This blog explores what that shift means for risk, security and governance as adoption scales across CPG and retail. Prepare for agentic AI at scale Customer Experience: Why Strategy, Data and Technology Must Work Together In CPG and retail, customer experience is often decided in seconds across digital and in‑store moments. This blog explores how better alignment across strategy, data and technology drives more consistent loyalty-building experiences. See what drives stronger customer experiences Client Story l A Data-First S/4HANA Migration A complex S/4HANA migration became an opportunity to rethink how data powers the business. By taking a data-first approach, the organization reduced risk, improved visibility and enabled faster, more connected, decision-making. Explore the transformation Protiviti Services for Consumer Goods & Retail Pro Briefcase Consumer Goods Protiviti helps Consumer Goods organisations to rethink core business operations and transform for evolving customer needs and stakeholders’ expectations. Our expertise helps companies to respond quickly to challenges and identify innovative ways to embed resilience, optimise margin and improve operational performance. Pro Workflow Flowchart Retail Protiviti helps Retail organisations including apparel and specialty, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. Topics Internal Audit and Corporate Governance Risk Management and Regulatory Compliance Business Performance Industries Retail Consumer Goods Consumer Products and Services
