Hospitality, Leisure and Travel Consulting

サステナビリティと目的のために変革する

世界的なパンデミックにより、物理的な交流は制限されたかもしれませんが、共に人生を歩むという生来の欲求は失われません。この新しい現実に適応しながら、個人的な交流や記憶に残る体験に対する人間のニーズに焦点を当て続ける企業は、今日も明日も成功を収めるでしょう。この業界の強靭な中核には、シームレスでパーソナライズされた顧客体験の提供、目的にかなったブランドの構築と維持、収益の最大化、資本投資、ビジネスおよびレジャー旅行の未来のための技術革新に取り組む、確固たる企業やリーダーが存在します。

この変化の時代において、プロティビティは、デジタルトランスフォーメーション、テクノロジーとプロセスの革新、高度な分析、環境と社会への配慮、ゲスト体験と顧客ロイヤルティの向上を通じて、企業が進化する顧客ニーズに対応できるよう、今後も支援していきます。さらに、プロティビティは、激動する時代の安全・安心の強化、顧客情報の保護と関連するデータプライバシー法への準拠、サードパーティやサプライチェーンの混乱、労働力の獲得と維持など、企業が直面するあらゆるリスクへの対応を支援しています。

企業が業界の優先順位の変化に効果的に適応し、リスク管理に取り組むことで、混乱はチャンスとなり、顧客は激しく忠実となり、財務業績の向上によりブランド、資産、製品、サービスへの継続的投資のための資本アクセスが改善され、成功のサイクルが継続的に生み出されます。

Digital Transformation

As companies seek to own direct relationships with customers, there is increased focus to enhance digital presence and capabilities. Protiviti can help establish impactful digital strategies; understand customer behaviors that inform journeys; innovate digital products & services; reimagine experiences; and enable digital commerce, marketing/sales.

Enterprise Data & Analytics

Knowledge is power. From customer preferences to operational and financial performance to timely identification of potentially fraudulent activity, data helps personalize experiences, optimize performance, and contain losses. Protiviti helps to turn data into information and information into competitive advantage.

Environmental, Social, and Governance (ESG)

ESG has become an imperative as customers, investors, employees and regulators demand and/or expect it. Protiviti assists companies to build and report on sustainability programs, and improve team member acquisition, retention and employee experiences through enhanced enterprise Diversity, Equality, and Inclusion.

Customer Loyalty and Loyalty Programs

A loyal customer is vital to a company’s growth. Protiviti helps clients with more effective e-commerce, marketing and sales, and personalized experiences, while protecting loyalty programs from fraud and abuse. Protiviti can monitor unusual activity for illegal acts to protect company reputation and customer data.

Safety and Security

Every year, billions of customers entrust their well-being and safety to the industry, all while external events elevate customer risk. Protiviti helps to enable business continuity, crisis management and resiliency programs, deploy technologies, and evaluate the impact of disruptions to operations.

Cybersecurity, Data Security, and Privacy

Extensive customer information is stored and processed daily and is increasingly protected by privacy regulations. Protiviti helps companies protect personal data, deploy secure applications, and minimize vulnerabilities. Also helping to build and operate privacy programs aligned with global and local privacy laws.

Labor Acquisition and Human Capital Management

As industry demand returns, a labor shortage has limited return to full-service operations. Partnering with Robert Half, we help acquire full-time and temp labor and/or provide managed services to reduce labor pressure. Also offering services designed to optimize employee acquisition, retention, and overall experience.

Emerging Tech

To compete effectively and keep up with customer needs, technology has been key. The adoption of emerging tech including edge computing, AI/ML, virtual reality, quantum computing, the Metaverse, and other use cases is underway or imminent. Protiviti can help implement, connect, and secure this technology.

Sectors we serve

Hospitality and Leisure

The hospitality industry remains focused on customer satisfaction and meeting leisurely needs. With a customer-first mindset for the newly adapted business and leisure traveller, our industry clients span companies that provide accommodations (e.g., hotels, resorts, timeshares, sharing economy companies, hospitality REITs), travel and tourism (e.g., OTAs, cruises, casinos, online gaming, amusement parks, marinas, ski resorts), leisure (e.g., sports teams, fitness centres, event planning and venues, golf clubs), and more.

Maximize success across core business areas

Airlines

As the airline industry aims to increase operational efficiencies, improve customer experiences, and get back to solid profits, Protiviti is helping to build custom solutions that maximize the chances for success. Our hospitality leisure and travel consulting team works with a variety of airline companies across the globe such as the major, national, regional network and charter, and private / corporate air carriers involved in transportation of passengers or cargo, as well as maintenance facilities, catering, ground handling, aircraft leasing and airport operations.

Other Transportation

A return to travel, whether by land, air or sea is a welcomed opportunity for business and leisure travellers alike. Our hospitality leisure and travel consulting team works with passenger railway, rental car, and other transportation companies to enhance core business areas for optimal efficiency and sustainable, long-term growth.