Jump To Close < Back to the full 2027 report on Top Risks The TMT Imperative for 2027: Executing at the Speed of Disruption 5 min read 2027 Executive Perspectives on Top Risks and OpportunitiesGrowth opportunities look abundant to technology, media and telecommunications (TMT) leaders. Turning them into results is the harder part. Protiviti's 2027 findings show AI moving into core operations faster than many organizations can govern it, pushing leaders toward ecosystem partners for capabilities they cannot, or need not, build in-house. But partnerships alone won't close the gap. AI can't scale on legacy systems, data must be secure yet accessible to autonomous tools, and technology investment creates growth only when it reaches the customer. Read the TMT brief to see what it will take to execute at the speed of disruption.Explore the technology, media and telecommunications insightsWatch the 2027 cross-industry webinar on-demand Where tech, media & telco leaders see the greatest growth opportunities over the next two to three yearsRevenue growth and geographic expansion remain long-standing priorities for TMT leaders, but ecosystem development posted the biggest gain this year. Partners give organizations access to the AI capabilities, platforms, distribution and data that few can build on their own. 83 % see revenue potential as an opportunity. 60 % see opportunity in geographic expansion. 74 % see opportunity in ecosystem development. Explore featured solutions and industries Executing at the speed of disruption depends on secure operations, governed AI, ready data and modern infrastructure, and customer experiences that keep pace. These capabilities help TMT leaders turn growth opportunities into results. Artificial Intelligence (AI)Prioritize, build and embed AI in real workflows, with governance, security and change enablement that build trust and deliver measurable value.Learn more TechnologyModernize infrastructure and applications across cloud, ERP, data and cybersecurity, connecting technology strategy to execution with speed and control.Learn more CybersecurityProtect data and critical assets across every layer of the organization, from cloud and identity to incident response, so growth and innovation stay secure.Learn more Data and AnalyticsBuild modern data foundations and governance so data is trusted, accessible and ready to support analytics, AI and faster decisions.Learn more Customer ExperienceDesign and connect experiences across channels that build trust and drive revenue growth, from journey mapping to personalization at scale.Learn more Technology, Media & TelecommunicationsScale growth, maintain consumer trust and adapt to regulatory scrutiny with support across privacy, regulatory compliance, transactions, cybersecurity and digital transformation.Learn more Previous Article Next Article Get more Top Risks and Opportunities insights Discover our full catalog of insight briefs for additional research findings and expert commentary related to the 2027 report on Top Risks and Opportunities. Insights by industry Insights by organizational role Insights by industry Aerospace & Defense CPG & Retail Energy & Utilities Healthcare Higher Education Manufacturing & Distribution Private Equity Non Profit Insights by organizational role Digital & Marketing Teams Finance Teams Human Resources Teams Information Security Teams Internal Audit Teams Operations Teams Risk & Compliance Teams Technology Teams FAQs + EXPAND ALL What are the top risks for TMT companies in 2027? + Cyber threats and AI implementation tie for first at 3.50 on a five-point impact scale, followed by disruptive innovation (3.48), workforce skills (3.29) and privacy compliance (3.25). AI implementation rose from 3.05 and disruptive innovation from 3.01, showing AI risk is catching up with AI ambition. Cybersecurity, meanwhile, is increasingly treated as a permanent operating condition rather than a discrete risk program. Where are TMT companies directing their investments over the next two to three years? + TMT companies rank cybersecurity as their top investment priority at 55%, unchanged from 2026. Advanced data analytics rose to 38% from 25%, the biggest increase of any investment priority, as AI exposes data weaknesses faster than it solves them. Customer experience climbed to 34% from 24%, reflecting a recognition, particularly in telecommunications, that network quality alone may not be enough to secure customer loyalty. How can TMT organizations get more value from AI? + TMT organizations get more value from AI by strengthening governance, integration and workforce readiness together. 38% rank improving AI governance and accountability as a top priority, followed by integrating AI with existing technologies, processes and the workforce (37%) and better equipping the workforce (34%). Governance is returning to board agendas, with the focus extending beyond policy to accountability, intellectual property, data boundaries, security, agent behavior and measurable business outcomes. Why does infrastructure and data readiness matter for AI in TMT? + Infrastructure and data readiness matter because many TMT organizations are adding compute-intensive AI workloads to legacy systems, on-premises data centers and cloud platforms not designed for today's demands. That increases pressure on computing capacity, storage, connectivity, cooling and electricity while adding cost and supply chain uncertainty. Data must also be accessible, reliable, well-governed and secure. Moving AI from experimentation to scale may ultimately depend on data and infrastructure readiness. What long-term risks will shape TMT over the next decade? + Over the next decade, TMT leaders rank AI deployments (58%, up from 53%) and security and privacy (58%, up from 57%) as their top long-term risks, followed by customers and competition (44%, up from 30%). AI and cybersecurity are seen as enduring features of how TMT companies operate and compete, while emerging areas such as quantum computing and quantum-related cyber defense may reshape the risk landscape over time. Connect with us Scot Glover Scot is a Global Leader for Technology, Media & Telecommunications in our San Francisco office and focuses on helping companies assess, understand and mitigate their most important risks to drive key business improvements. He is a member of our Internal Audit and ... Learn More Beth Adamo‑Lenhoff Beth Adamo‑Lenhoff is a senior executive and trusted leader in Media & Entertainment, Technology, and Consulting, with a distinguished career driving revenue growth, building high‑performing organizations, and delivering transformational outcomes for global ... Learn More Michael Lyons 20 year technology consulting veteran, specializing in large IT projects within the Telecommunications industry. Previous experience includes design work for global strategy and policy surrounding security and privacy, with expertise in taking risk based approach to ... Learn More Subscribe to our thought leadership Get exclusive access to more content and insights to help you stay ahead. Sign up ✕ Scroll to top Introduction Featured solutions and industries More Top Risks insights FAQs Connect with us