Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Client Story October 18, 2021 Managed care company doubles down on automation, unlocking exponential value and transformation potential Organizations in the managed healthcare sector contend with ongoing claims payment challenges, among many others. Fragmented systems, manual claim auditing, payment errors and tedious reporting drain countless employee hours, and relentless regulatory demands bring pressures daily. As a result, managed care companies are understandably thirsty for ways to relieve the claims audit burden, even as… Whitepaper September 29, 2021 Funding, Privacy, Security and IT System Changes Dominate Priorities for Healthcare Internal Auditors Key Findings From the Latest Survey Conducted by Protiviti and AHIA on Healthcare Provider Organization Internal Audit Plan Priorities Even before the COVID-19 public health emergency, healthcare organizations were challenged in their mission to deliver high-quality patient care due to provider and staff shortages. Many healthcare organizations have been forced to make severe and often morale-… Flash Report March 26, 2020 CECL Deferred for Banks Due to the Impact of the COVID-19 Pandemic As public filers are preparing to file their first quarter financial statements for the period ending March 31, the unfolding COVID-19 pandemic and the related economic fallout have thrown mounting uncertainty as to what losses to report – and how to estimate them. Before the pandemic hit the market and caused stocks to lose 35% of their value, banks were well on their way preparing to estimate… Newsletter September 13, 2022 Integrating Your Business and Talent Strategy: Partnering With Your CHRO Is a Strategic Imperative By Fran Maxwell, Managing Director People Advisory and Organizational Change Global Leader Today’s challenging business climate demands that boards of directors and executive leaders view the organization’s talent strategy in coordination and lockstep with their strategic business objectives. High-performing organizations are deploying a new talent game plan, led by their chief human resources… Infographic July 15, 2022 Infographic | Top Risks in the Hospitality & Airlines Industry: Labor and Economic Issues Dominate The global travel and tourism market has been on a bumpy recovery after losing roughly 62 million jobs in 2020, as companies adjust to disruptive government policies, changing consumer behavior and an ever-shifting demand for core products and services. In a survey conducted during a recent webinar, participants from the hospitality and airline industry shared their perspectives on… Whitepaper October 5, 2020 Private Equity and Hedge Funds: Methods of Choice for Money Laundering Threat Actors Private investment funds under management have grown over the past 25 years into a several trillion-dollar industry in the United States. In a leaked Federal Bureau of Investigation (FBI) unclassified but sensitive bulletin, the FBI concludes, with high confidence,[1] that threat actors (both financially motivated criminals and foreign adversaries) are using the private placement of funds,… Whitepaper April 13, 2020 Managing Conduct Risk: How Aggregating and Assessing Data Can Drive Culture-Changing Decisions . . .Second in a Series on Risk Quantification Nearly every financial institution expresses a commitment to fair and transparent treatment of customers, investors and partners, but many still struggle to articulate and communicate to employees what they deem to be appropriate conduct. Often, employees are left to presume whether their actions align with their organization’s culture. This chasm… Survey March 10, 2023 Talent, culture, cybersecurity and resiliency represent top risk issues for higher education institutions The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organization’s business model and strategy on very short notice. Unfolding events in Eastern Europe, changes in government leadership in several countries around the globe, escalating inflation, rising interest rates, ever-present cyber threats,… Podcast May 7, 2025 The State of ESG – with Rachel Lowe, Matt Toohey and Alyse Mauro Mason In our latest installment of Board Perspectives, we’re discussing the state of ESG around the world. Protiviti Associate Director Alyse Mauro Mason is joined by Rachel Lowe of Proskauer and Matt Toohey of Modern West Advisory. Load More
