Retail

Improving long-term resiliency and your ability to adapt

Retail

Retail innovation and transformation has become the imperative for companies that want to remain relevant and competitive. Customer expectations and behaviors are driving incredible change across the retail sector. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organizations face a vast number of challenges and opportunities.

Protiviti helps retail organizations build supply chain resiliency, utilize data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies — all while helping to meet growing customer and investor expectations around sustainability and social responsibility.

 

 

Retail

Challenges and Opportunities

Retailers can adapt their operations, technology, and people to continuously anticipate and meet customer, shareholder, and regulatory demands in this changing world. At Protiviti, our retail industry experts focus on providing you with greater control over your business so that you can innovate and grow profitably.
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Our services for Retail companies

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Digital Transformation

From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organizations to reduce operational costs, process times, and manual mistakes.

 
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Supply Chain Management

We help analyze and optimize supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilizing intelligent automation to transform supply chains.

 
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Payment Solutions

We follow industry trends closely and work with retailers to utilize emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience.

 
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Environmental, Social, Governance (ESG)

We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimizing negative impacts on the environment. From here, we build systems to monitor sustainability program objectives and to report comprehensively and transparently.

 
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Cloud and Emerging Technologies

Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely.

 
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Data Privacy and Loyalty Programs

With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organizations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust.

 
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Finance Transformation

We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth.

 
Build resiliency. Leverage data analytics. Implement technology solutions.

Retailers

We help retailers including apparel and specialty, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalized customer experience.

Build resiliency. Leverage data analytics. Implement technology solutions.

SURVEY

Consumer Products and Retail Executive Perspectives on Top Risks 2023

Infographic | Consumer Products and Retail Executive Perspectives on Top Risks 2023
Across many retail and consumer goods categories, companies are contending with talent shortages that have increased labor costs, product availability challenges, difficulty sustaining customer loyalty and retention, and pressure to implement...
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5 Considerations for Purchasing ‘Cyber Insurance 2.0’ Policies

Why Retailers are Leveraging a Composable ERP Strategy
As more and more retailers build strategies to address supply chain challenges, customer experience and ease of doing business, many have come to the realization that there may not be a single best solution for their various needs. This, coupled with...
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SURVEY

Consumer goods

2023 Top Risks in the Consumer Products and Services Industry
Global economic uncertainty, inflation and supply chain disruptions are major headwinds facing the consumer products and services industry group, and particularly consumer packaged goods (CPG) and retail companies, heading into the new year....
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WHITEPAPER

Clean Money is a Click Away: The Money Laundering Risks of E-Commerce

Clean Money is a Click Away: The Money Laundering Risks of E-Commerce
The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered...
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Global Finance Trends Survey: Retail and Consumer Packaged Goods
Finance leaders in the retail and consumer packaged goods (CPG) industry have been leading their organizations’ efforts to manage and adapt to challenges produced by the global pandemic. Many of these persistent pandemic-related challenges will...
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BLOG

The Post-Quantum Cryptography Conundrum

Is Your Loyalty Program Compliant With CCPA?
For organizations that sell directly to consumers, loyalty programs can be an effective method for increasing revenue and encouraging brand loyalty. It has been proven that it’s easier to sell to existing customers than to acquire new customers....
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WHITEPAPER

strategies-for-reducing-retail-shrink-during-challenging-times-hero

Strategies for Reducing Retail Shrink During Challenging Times
Shrink has long represented a significant challenge for retailers. Unfortunately, during a time of tightening margins and declining sales, the issue shows no signs of withering away. According to the 2020 National Retail Security Survey of the...
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For $62.59, the 8 Character Password is Still Dead

Winning at the Retail Supply Chain Game
When supply chains unravel, customer experience (CX) can crumble – unless retailers are prepared to respond. Many retailers today are feeling the pain where it hurts most in the form of fleeting customer loyalty. Persistent global supply chain...
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Client story: Apparel company's 'Instagram project'

Client story: Apparel company's 'Instagram project'
Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentiments Businesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the...
Inclusion, diversity and shared values: How Protiviti helped Goodwill build an award-winning Microsoft intranet to advance its mission to those with diverse needs

Inclusion, diversity and shared values: How Protiviti helped Goodwill build an award-winning Microsoft intranet to advance its mission to those with diverse needs
According to the 2018 Census Bureau,12.8% of the U.S. populationhas some type of disability. Included in that statistic are those who have impairments that impact accessibility of online websites, applications and documents. These...
U.S retailer launches global supply chain capability in record time

U.S retailer launches global supply chain capability in record time
The Big Ask Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new...
Protiviti Global Chocolatier Adopts Privacy Technology

Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure
Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California...

Leadership

Carol Raimo
Carol Raimo
Carol is Protiviti's Global Consumer Products and Services Industry Lead. She is responsible for setting Protiviti’s strategy to provide industry specific solutions to our clients as they transform their business. Strategic areas of focus include e commerce, omnichannel ...
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Understanding the Relationship Between Business Continuity Management and Operational Resilience
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More Than Just Sanctions: How Financial Institutions Are Impacted by the Russian-Belarussian Sanctions
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Consumer Products & Services - The Protiviti View

Read Retail posts on The Protiviti View blog
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