Run vs. Change: The Transformation Series Practical, experience‑based insight into the priorities shaping organizations today. Technology leaders today face pressure from every direction — operating costs, regulatory expectations, modernization demands, evolving risk and the accelerating impact of AI. Protiviti works with CIOs navigating these challenges daily, and the themes we see across our client portfolio are consistent: Leaders need clarity, discipline and the ability to make trade-offs with confidence.This series brings together conversations with Protiviti leaders and industry practitioners who are working inside these issues. Each episode highlights where organizations are gaining traction, where they’re struggling and the practical steps leaders can take to move forward. Watch Series High‑performing organizations don’t avoid trade‑offs—they make them explicit, then govern execution. Explore the Modern CIO Dilemma hub for executive perspectives on modernization, resilience, and responsible innovation. View Now Video Series People First: Mentorship, Inclusion, and Leadership in Payments Today’s CIOs are navigating a payments landscape where technology moves fast — and people’s expectations move faster. In this Money 20/20 conversation, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, sits down with payments industry leader Genevieve Dozier to explore how mentorship and inclusion create resilient teams and better outcomes — especially as AI accelerates change. Watch Now AI and Modernization: Workforce Evolution, Change Champions and Customer Experience AI is transforming the workforce — but the story is one of evolution, not extinction. In this Money20/20 conversation, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, and Andrea Deal, associate director, CIO solutions, financial services, reflect on the real impact of artificial intelligence (AI) and modernization, drawing on decades of experience guiding organizations through change. Watch Now Designing Fair Finance: The Playbook for Trust, Inclusion and AI Governance In an environment where financial services are rapidly digitizing, CIOs are under increasing pressure to ensure that innovation doesn’t outpace responsibility. At Money20/20, Protiviti’s Melissa Desjardins, director, CIO solutions, financial services, sat down with Amanda Estiverne-Colas of the National Alliance for Financial Literacy and Inclusion (NAFLI) and Evan Feeney of Consumer Reports to unpack how organizations can design financial products that earn — and deserve — consumer trust. Together, they explore the Fair Design Playbook, a new framework that blends inclusion, transparency and AI governance into a practical roadmap for product leaders. Watch Now + EXPAND ALL Why These Conversations Matter - Technology leaders face mounting pressures — from modernization and AI to cost management and risk oversight. What sets high-performing organizations apart is clear priorities, strong governance and the confidence to make trade-offs. These episodes draw on real client experience to highlight where leaders are gaining traction, where challenges persist and where to focus limited resources for the greatest impact. Who This Series Is For - Run vs. Change: The Transformation Series provides guidance to CIOs, CTOs, CISOs, technology and operations leaders, and teams responsible for driving modernization, managing risk, adopting AI, and making strategic trade-offs in complex environments. Move Forward With Clarity - Explore the episodes most relevant to your priorities — or use them with your teams as you set direction for the year ahead. Visit the Modern CIO Dilemma media hub to explore more executive perspectives on technology leadership and responsible innovation. Our Capabilities Pro Tools Gear Emerging Technologies Embracing emerging technologies can drive innovative solutions to solve difficult business challenges. Our emerging technology offerings help companies innovate, expand and advance forward to achieve transformation goals while providing enhanced value to customers. Technology Strategy From the pandemic to remote working to an increase in cyber threats, it's clear that technology is a critical capability that every company must embrace. See how our technology strategy experts provide valuable IT processes and infrastructure solutions. Pro Building office Operations Transformation Modernizing IT operations can help reduce operational costs while increasing the agility and efficiency of IT operations and services. Learn how we help refine the way IT approaches services, deployment and support with our technology transformation services. Pro Document Stack Target Operating Model Evaluate and find the right balance of internal and external talent to optimize resources and align with the organization's strategy. Leadership Andrea Deal Director, Technology Risk and ResilienceAndrea specializes in Value Orchestration—aligning strategy, execution, and capital allocation to drive sustainable, high-impact transformation. Throughout her career, she has helped businesses evolve from transactional, market-dependent operations into structured, strategically aligned enterprises positioned for long-term success. Connect on LinkedIn Melissa Desjardins DirectorMelissa Desjardins is a transformative leader, recognized for driving payments and fintech innovation for financial services clients, with top industry honors for her impact and leadership. She is a recipient of awards from Consulting Magazine (2024) and NYC Fintech Women (2025). Connect on LinkedIn
