Fintech Voices for Technology Leaders Experience-based insight into the models reshaping payments and financial platforms. Fintech leaders are under pressure to preserve stability while accelerating transformation. In complex, regulated environments, decisions around funding, operating rhythm, talent, data and risk determine whether modernization strengthens the enterprise or strains it. The challenge is not choosing between running the business and changing it but managing both with clarity and control.This series brings together leaders from across the industry to examine how organizations balance stability with transformation. Each episode shares practical insight into the structural choices that move institutions forward and offers concrete steps to shift from keeping the lights on to building the future. Watch Series Fintech leaders win by separating signal from noise—and building platforms that scale responsibly. Explore the Modern CIO Dilemma hub for executive perspectives on modernization, resilience, and responsible innovation. View Now Video Series From Risk to Resilience: Revolutionizing Small Business Payments In today’s fast-paced and interconnected world, trust is more critical than ever in the financial technology landscape. In the first episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a Director within Protiviti's Technology Consulting solution, engages in an insightful conversation with Saujin Yi, Founder and CEO of LiquidTrust. Together, they explore how innovation in payment solutions is transforming the way small businesses and financial institutions operate globally. Watch Now From Declines to Approvals: How Kipp Is Transforming Payment Outcomes In the second episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Chanan Lavi, founder of Kipp, to explore the next wave of innovation in the payments ecosystem. Their conversation delves into the challenges of payment declines, the importance of collaboration between merchants and issuers, and the leadership lessons learned in building a fintech from the ground up. Watch Now From Access to Impact: Transforming Cross-Border Payments in Emerging Markets In the third episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma program, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Stéphanie Joseph, cofounder and CEO of Kura, to explore how fintech innovation can unlock access to payments, commerce and economic participation in emerging and frontier markets. Watch Now + EXPAND ALL Why These Conversations Matter - Fintech firms are investing heavily in modernization, digital enablement, AI and data — yet outcomes vary widely. In regulated, risk-sensitive environments, success depends on disciplined execution: clear funding models, defined operating rhythms, strong governance and an aligned approach to risk and performance. These conversations offer practical insight from leaders balancing stability with transformation, helping organizations meet today’s demands while building for the future. Who This Series Is For - Fintech Voices for Technology Leaders provides guidance to CIOs, CTOs, CISOs, payments and fintech executives, operations and risk leaders, and teams responsible for shaping technology strategy, governance and modernization efforts across financial services. Move Forward With Clarity - Explore the episodes most relevant to your priorities — or use them with your teams as you set direction for the year ahead. Visit the Modern CIO Dilemma media hub to explore more executive perspectives on technology leadership and responsible innovation. Our Capabilities Pro Tools Gear Emerging Technologies Embracing emerging technologies can drive innovative solutions to solve difficult business challenges. Our emerging technology offerings help companies innovate, expand and advance forward to achieve transformation goals while providing enhanced value to customers. Technology Strategy From the pandemic to remote working to an increase in cyber threats, it's clear that technology is a critical capability that every company must embrace. See how our technology strategy experts provide valuable IT processes and infrastructure solutions. Pro Building office Operations Transformation Modernizing IT operations can help reduce operational costs while increasing the agility and efficiency of IT operations and services. Learn how we help refine the way IT approaches services, deployment and support with our technology transformation services. Pro Document Stack Target Operating Model Evaluate and find the right balance of internal and external talent to optimize resources and align with the organization's strategy. Leadership Andrea Deal Director, Technology Risk and ResilienceAndrea specializes in Value Orchestration—aligning strategy, execution, and capital allocation to drive sustainable, high-impact transformation. Throughout her career, she has helped businesses evolve from transactional, market-dependent operations into structured, strategically aligned enterprises positioned for long-term success. Connect on LinkedIn Melissa Desjardins DirectorMelissa Desjardins is a transformative leader, recognized for driving payments and fintech innovation for financial services clients, with top industry honors for her impact and leadership. She is a recipient of awards from Consulting Magazine (2024) and NYC Fintech Women (2025). Connect on LinkedIn
