Intelligent Automation

Unlock the power of intelligent automation to propel your business, drive productivity, enhance customer experience, and improve efficiency

To remain competitive and accelerate digital transformation, organizations need to embrace intelligent automation and artificial intelligence (AI) to improve operational efficiency, automate repetitive processes, and unlock growth.

Intelligent automation, sometimes also referred to as hyper or cognitive automation, combines automation technologies with artificial intelligence (AI) to help organizations make smarter decisions – faster and at scale.  With its ease of implementation and scalability, intelligent automation provides measurable benefits across all business functions.

Protiviti combines deep process and industry knowledge with innovative AI technologies and automation expertise to help companies solve challenges. We lead with people and process to envision how automation can improve operational performance, job functions and the business, and integrate that knowledge with technology to produce practical solutions that generate immediate value and accelerate digital transformation.

Our Intelligent Automation Services & Technologies

We leverage automation and artificial intelligence to drive impactful business and technology transformations. Our approach guides you from discovery to implementing top use cases, matching you with the right technologies to meet your goals. Through alliances with various technology partners, we are constantly evolving to remain at the forefront of leading platforms.
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Natural Language Processing (NLP)

NLP creates ability for technology to understand speech and text and has applications across many areas, from chatbots to consumer conveniences. We help companies develop solutions that optimize operations, improve employee productivity, and create better experiences.

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Computer Vision

We help clients accelerate document and image processing through employing technology, such as optical character recognition (OCR) to convert documents or images into digital data.

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AI & Automation Strategy

Identifying and establishing the optimal sustainable program for your organization can be challenging. We partner with clients to define roadmaps, select platforms, and perform top-down ROI analysis to establish, evolve and scale programs.


Managed Support

We provide flexible program support, inclusive of development, optimization, monitoring and help desk for automation programs at all maturity stages. We leverage talent in-country and in global delivery centers to customize services that best support your priorities.

Agile process for automation using automation technologies and artificial intelligence

Our Approach

Our approach to automation begins with understanding the optimal strategy to meet business needs and priorities, and exploring technical solutions that will yield optimal results.  Following an iterative, agile process, we put the building blocks in place that will not only deliver an experience-driven solution but will  enable scalability through growing the skills of your team, continued innovation and repeated successes.

  • Define – Define vision, desired outcomes, success metrics and engage key stakeholders
  • Explore – Experiment with technologies and methods to deliver optimal outcomes
  • Build – Deploy solutions, operationalize the program and build dashboards to track against key success measurements
  • Scale – Engage the enterprise, continue to experiment, and deploy solutions 

To learn more about our additional digital solutions, click here.

Agile process for automation using automation technologies and artificial intelligence


Evan Campbell
Evan is a Managing Director leading Protiviti’s Intelligent Automation practice within Protiviti Digital. He has proudly been with Protiviti since inception in 2002, with most of his career focusing on supporting a wide variety of IT-related projects and programs, ...
Christine Livingston
Christine is a Managing Director and leader of our Artificial Intelligence and Internet of Things practices, and is responsible for technology innovation initiatives. She focuses on identifying emerging technology opportunities, developing innovation strategies, ...

Intelligent Automation Partners

We partner with best-in-class technologies to bring leading thinking and capabilities to our clients. Intelligent automation is a rapidly evolving area of technology, and as such we continually evaluate our automation partner ecosystem to ensure we can bring our clients emerging capabilities. Our primary partners include: