Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Newsletter July 10, 2024 Maximizing CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organization’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organization does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Client Story July 12, 2018 U.S retailer launches global supply chain capability in record time Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new overseas suppliers for tens of thousands of products, satisfying all customs requirements and creating a nationwide distribution capability — in less than six months, the… Whitepaper July 21, 2022 Customer remediation: Making it right (and better) In our Compliance Priorities for 2022 in the Financial Services Industry, we emphasized the interconnectivity among the risks we identified, including how the pandemic, the global focus on environmental, social and governance (ESG) issues, and continued regulatory emphasis on culture and conduct were combining to shine a bright light on how financial institutions (used broadly herein to refer to… Whitepaper September 9, 2021 Clean Money is a Click Away: The Money Laundering Risks of E-Commerce The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered because of COVID-19 and online buying the only option many consumers had, retail e-commerce sales in 2020 grew by double-digits in every region of the… Whitepaper September 16, 2020 The Road to Resiliency – Building a Robust Audit Plan for Operational Resilience Executive Summary The financial services industry has long relied on internal audit functions to assess and challenge the effectiveness of various programs designed to protect and build organizational value. These programs have included disaster recovery, business continuity, risk management, cybersecurity, and many others designed to help institutions recover from an event. The pressure comes… Whitepaper August 12, 2021 Building a Comprehensive Data Privacy Program: Four Actionable Steps for Technology Companies Introduction Most technology companies today understand that ensuring data privacy and protection is an imperative for their business; however, few manage this process well or even invest enough resources in that effort. As governments and consumers around the world continue to raise their expectations of how technology businesses should handle and process private and sensitive data,… Whitepaper December 1, 2025 Compliance Priorities for 2026: The Most Unpredictable Year Yet With nearly seven decades of combined experience in financial services compliance, we have witnessed both aggressive and accommodative regulatory cycles—and the transitions between them. Regardless of the cycle, regulators have traditionally focused on certain priorities with relative consistency. Insights paper December 2, 2024 Top digital experience trends in 2025 and beyond Navigate the dynamic digital landscape of 2025 and beyond. Stay ahead with agility, insights, and a customer-centric approach. Embrace emerging trends for an innovative digital experience." Whitepaper July 14, 2025 Navigating the Financial Services Industry’s Compliance Priorities in 2025: Mid-Year Checkpoint When we published our 2025 compliance priorities for financial services companies last December, we acknowledged that for a variety of reasons, understanding and managing compliance risks this year would be a true test of the industry’s commitment and acumen. Among factors adding to the challenge this year, we noted the rapid pace of technological advancement, geopolitical tensions, and diverging… Client Story March 15, 2021 National Vision Sees Financial Reporting Clearly with SAP Business Planning and Consolidation and SAP Analytics Cloud National Vision, a leader in the U.S. optical industry, is a retailer that has seen tremendous growth since it was founded in 1990. National Vision turned to Protiviti, its long-standing partner, to extend the capabilities of SAP Business Planning and Consolidation, its full financial reporting, budgeting and forecasting tool, with SAP Analytics Cloud for planning. National Vision is one of the… Load More
