Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper June 21, 2021 Preparing for a Dynamic Post-Pandemic Fraud Landscape - Top of Mind Compliance Issues for 2021 In as much as COVID-19 has dramatically changed the lives of people, organizations, technologies, processes and workflow for just about every industry, it has been a tremendous boon to criminal enterprises. The disruptions from the unfolding global health emergency have created an unprecedented opportunity for fraudsters to carry out often-sophisticated, technology-enabled illicit schemes… Client Story March 10, 2023 Technology transformation and change management help non-profit organization reach donors and improve fundraising Technology transformation, change management help nonprofit reach donors, improve fundraising and impact communities Whitepaper August 13, 2024 Regulations and Demand for Accountability Set the Tone for the Future of ESG Disclosures In recent years, increasing pressures from a variety of stakeholders have combined to drive companies toward more sustainable practices in their business operations and greater transparency. The real game-changer, however, has been the proliferation of recent global environmental, social and governance (ESG) reporting regulations, which require a level of reporting far above the voluntary… Whitepaper October 22, 2021 Amid Expanding Definitions and Growing Attention from Regulators, How to Make Conduct Risk Strategy Work There was a time when financial misconduct meant a rogue trader racking up losses on a stock market bet he wasn’t authorized to make or a Ponzi scheme where crooked asset managers spent investors’ money on a posh lifestyle. But the definition of misconduct by financial actors has changed, and greatly expanded, in the past decade-and-a-half due to big scandals, even bigger financial catastrophes,… Podcast Transcript December 19, 2022 Transcript | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about… Podcast December 10, 2022 Podcast | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about… Podcast July 14, 2023 Podcast | Procurement as a Service: Bringing Together Talent and Skills – with Chris Monk and Holly Lindstrom In the wake of a world-changing pandemic and amid current uncertainties in the global economy, organizations have made, and are making, some significant adjustments in their operations. For most, the procurement function is at or near the top of the list. These changes are critical for procurement leaders to navigate and manage as global supply challenges become more complex and organizations… Flash Report May 22, 2020 FASB Decides to Extend Effective Date of Revenue Recognition and Leases Standards for Certain Entities The Financial Accounting Standards Board (FASB) met on Wednesday, May 20, 2020, and voted to extend the effective dates of Topic 606, Revenue from Contracts with Customers, and Topic 842, Leases, for certain entities. It has directed the staff to draft a final Accounting Standards Update (ASU) for vote by written ballot. Podcast June 16, 2025 Podcast | AI and Governance: Harnessing Innovation While Managing Risks- with Constantine Boyadjiev and Rich Kessler In this episode of the Blind Spots in the Boardroom podcast, Protiviti Managing Director and host Constantine Boyadjiev welcomes Rich Kessler, a Director in Protiviti’s Technology Risk and Resilience, to discusses the growing impact of AI, especially generative models, on governance functions. They explore the balance between innovation and risk, emphasizing responsible adoption through… Load More
