Consumer Goods

Transforming disruption into a competitive edge

Consumer Goods

Consumer Packaged Goods (CPG) companies face unique challenges and opportunities as e-commerce models become integral to their success and direct-to-consumer online sales overturn traditional retail models. Alongside these changes comes an industry-wide trend toward sustainability solutions, including the use of reusable, sustainable, compostable packaging and a desire for companies to reflect sustainable brand values as the popularity of purpose-driven brands increases.

In response, brands must build supply chain resiliency and agility, including the design of regional and tailor-made supply chains focusing on faster and easier delivery options for consumers. All of this transformation must take place while mitigating risks to supply chain reliability, dealing with labor shortages and cyber threats, and responding to shifts in operating models to work from home.

Consumer Goods

Our services for Consumer Goods companies

Sectors we serve



Transform for evolving customer needs

Consumer Goods and Services


Protiviti helps CPG organizations to rethink core business operations and transform for evolving customer needs and stakeholders’ expectations. Our expertise helps companies to respond quickly to challenges and identify innovative ways to embed resilience, optimize margin and improve operational performance.


Transform for evolving customer needs

SURVEY

Consumer Products and Retail Executive Perspectives on Top Risks 2023

Infographic | Consumer Products and Retail Executive Perspectives on Top Risks 2023

Across many retail and consumer goods categories, companies are contending with talent shortages that have increased labor costs, product availability challenges, difficulty sustaining customer loyalty and retention, and pressure to implement...
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BLOG

As Manufacturing Is Transforming, Data Privacy Is a Key Risk – And One to Be Addressed Sooner Rather Than Later

CX and the human dynamic

Brands can make experiences more enjoyable by revisiting the human factor in their customer experience equation. By curating experiences that are rooted in purpose and exist to generate positive memories, companies can fully unlock the promise of a...
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BLOG

Blog Generic 2

Stop Kicking the Can: Why Companies Must Think Long Term to Solve Supply Chain Challenges

The global supply chain has been in crisis for many months now — and all signs point to disruption and uncertainty remaining the status quo for years to come. Findings for Protiviti’s latest global Top Risks Survey show that manufacturers are very...
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SURVEY

Consumer goods

2023 Top Risks in the Consumer Products and Services Industry

Global economic uncertainty, inflation and supply chain disruptions are major headwinds facing the consumer products and services industry group, and particularly consumer packaged goods (CPG) and retail companies, heading into the new year....
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WHITEPAPER

Clean Money is a Click Away: The Money Laundering Risks of E-Commerce

Clean Money is a Click Away: The Money Laundering Risks of E-Commerce

The global e-commerce market is projected to approach $5 trillion in sales in 2021[1] — pretty impressive for an industry that only came into existence in 1991 when the internet was opened for commercial use. With brick-and-mortar stores shuttered...
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SURVEY

Infographic: IT Audit Tech Risks in the Consumer Packaged Goods and Retail Industries

Infographic: IT Audit Tech Risks in the Consumer Packaged Goods and Retail Industries

Privacy, cyber breach, user access and data governance dominate the top technology challenges for consumer packaged goods (CPG) and retail organizations, according to the annualISACA/Protiviti Global Surveyof IT audit leaders and...
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NEWSLETTER

Is Your Company Part of the Energy Revolution?

Is Your Company Part of the Energy Revolution?

Informed organizations in all industries are establishing carbon emissions reduction and net-zero carbon emissions targets. Directors’ conversations on strategy have an important role in businesses’ energy transformations. Energy consumption is a...
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Client story: Apparel company's 'Instagram project'

Client story: Apparel company's 'Instagram project'

Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentiments Businesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the...
Protiviti Global Chocolatier Adopts Privacy Technology

Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure

Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California...
Water company completes successful digital and financial transformation, positions itself for further growth

Water company completes successful digital and financial transformation, positions itself for further growth

Effecting transformational change on a global scale is challenging for any organization, in any environment. It is an even tougher hill to climb during a global pandemic. Yet, this didn’t stop one organization, a worldwide leader in providing cleaner...
Australian consumer products firm leans on Protiviti’s managed business services model to address post-acquisition challenges

Australian consumer products firm leans on Protiviti’s managed business services model to address post-acquisition challenges

It happens all the time. A successful enterprise attracts the attention of a larger corporation, which envisions greatly expanding the reach of the enterprise through its financial backing. But once inside the corporation, the limits of the company’s...

Leadership

Carol Raimo
Carol is Protiviti's Global Consumer Products and Services Industry Lead. She is responsible for setting Protiviti’s strategy to provide industry specific solutions to our clients as they transform their business. Strategic areas of focus include e commerce, omnichannel ...
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