Intelligent Automation Unlock the power of intelligent automation to propel your business, drive productivity, enhance customer experience, and improve efficiency To remain competitive and accelerate digital transformation, organizations need to embrace intelligent automation and artificial intelligence (AI) to improve operational efficiency, automate repetitive processes, and unlock growth.Intelligent automation combines automation technologies with AI to help organizations make smarter decisions – faster and at scale. With its ease of implementation and scalability, intelligent automation provides measurable benefits across all business functions.Protiviti is the expert in intelligent automation services, combining deep process and industry knowledge with innovative AI technologies and automation skills to help companies solve challenges. We lead with people and process to envision how automation can improve operational performance, job functions and the business, and integrate that knowledge with technology to produce practical solutions that generate immediate value and accelerate digital transformation.Protiviti has recently been named a UiPath Agentic Automation Fast Track Partner. This distinction highlights our commitment to delivering business value to our clients and guiding them into the agentic future. Our Intelligent Automation Services & Technologies We leverage automation and artificial intelligence to drive impactful business and technology transformations. Our approach guides you from discovery to implementing top use cases, matching you with the right technologies to meet your goals. Through alliances with various technology partners, we are constantly evolving to remain at the forefront of leading platforms. Pro Briefcase Artificial Intelligence (AI) AI is changing the way we do business and there’s applied value for almost every function in every industry. We partner with clients to unlock the power of intelligence-based innovations for your business. Pro Building office Robotic Process Automation (RPA) RPA has become a staple for its ease of implementation and return on investment for cost reduction, improving manual functions, and overall scalability. We partner with clients to identify and maximize value from your automation investments. Pro Document Consent Natural Language Processing (NLP) NLP creates ability for technology to understand speech and text and has applications across many areas, from chatbots to consumer conveniences. We help companies develop solutions that optimize operations, improve employee productivity, and create better experiences. Pro Document Files Computer Vision We help clients accelerate document and image processing through employing technology, such as optical character recognition (OCR) to convert documents or images into digital data. Pro Document Stack IoT Services Protiviti’s end-to-end IoT services address this complex, connected domain by empowering your organization to deploy, secure, and maintain IoT devices throughout their lifecycle, ultimately reducing costs, increasing revenue, improving your customer experience, and unlocking valuable insights. Pro Legal Briefcase AI & Automation Strategy Identifying and establishing the optimal sustainable program for your organization can be challenging. We partner with clients to define roadmaps, select platforms, and perform top-down ROI analysis to establish, evolve and scale programs. graph Managed Support We provide flexible program support, inclusive of development, optimization, monitoring and help desk for automation programs at all maturity stages. We leverage talent in-country and in global delivery centers to customize services that best support your priorities. Our Approach To learn more about our digital experience agency, click here.Our approach to automation begins with understanding the optimal strategy to meet business needs and priorities, and exploring technical solutions that will yield optimal results. Following an iterative, agile process, we put the building blocks in place that will not only deliver an experience-driven solution but will enable scalability through growing the skills of your team, continued innovation and repeated successes. We take a holistic view of automation by aligning technology initiatives with business objectives, ensuring every step adds measurable value. Our methodology emphasizes collaboration, governance and adaptability, enabling organizations to integrate automation seamlessly across processes. By combining strategic planning with hands-on execution, we help businesses unlock efficiency, reduce operational risk and create a foundation for sustainable transformation.Define – Define vision, desired outcomes, success metrics and engage key stakeholdersExplore – Experiment with technologies and methods to deliver optimal outcomesBuild – Deploy solutions, operationalize the program and build dashboards to track against key success measurementsScale – Engage the enterprise, continue to experiment, and deploy solutions Leadership Evan Campbell Evan is a Managing Director leading Protiviti’s Intelligent Automation practice within Protiviti Digital. He has proudly been with Protiviti since inception in 2002, with most of his career focusing on supporting a wide variety of IT-related projects and programs, ... Learn More Scott Laliberte Scott Laliberte, Managing Director, CISO Solutions - Consumer Products & Services, enables clients to leverage emerging technologies and methodologies to innovate, while helping organizations transform and succeed by focusing on business value and managing risk. His ... Learn More Intelligent Automation Partners We partner with best-in-class technologies to deliver leading thinking and advanced capabilities to our clients. Intelligent automation is a rapidly evolving area, and staying ahead requires continuous innovation. That’s why we regularly evaluate and enhance our automation partner ecosystem, ensuring we bring the most emerging capabilities and cutting-edge solutions to every engagement. By leveraging these partnerships, we help organizations streamline processes, improve efficiency and unlock new opportunities for growth. Our primary partners include industry leaders in robotic process automation (RPA), AI-driven analytics, workflow orchestration and cognitive technologies, enabling us to design and implement solutions that transform operations and deliver measurable business value. Featured insights BLOG AI-Powered Quality Assurance Ushers in a New Era of Speed and Precision 5 min read Whether launching a customer-facing app or a cloud-native platform or integrating emerging technologies, effective quality assurance (QA) ensures software performs flawlessly, consistently, securely and swiftly. With AI, this strategic pillar of... SURVEY From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 6 min read Protiviti's AI Survey 3.0 reveals organizations are using Agentic AI to enhance decisions, improve efficiency and shape the future. VISION Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences 1 min read "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem. It’s not. It’s the beginning. You need that, but then you need to care." "Companies... BLOG Why Technology Is the Key to Nonprofit Impact, Capability and Growth 8 min read In today’s nonprofit world, technology is not just a back-office tool—it’s a critical enabler of growth and impact. Why it matters: Successful nonprofits leverage modern solutions such as AI to enhance service quality and ensure sustainable growth... Previous Article Pagination Next Article Featured client stories User-Centric Design, Accelerated by AI, Unlocks Digital Experience for Women’s Bond Club 7 min read Protiviti collaborated with WBC members and non-members to collect feedback, design, and develop a user-friendly, intuitive site. We assisted in the modernization of the site’s utility and architecture to enhance engagement. Leveraging existing... Intelligent Document Retrieval System, Powered by Responsible AI, Helps Reduce Air Pollution 6 min read This company is a leader in the supply of after-sale services to the world’s engine and compressor markets and is trusted by nuclear power plants, the U.S. military and both public and private electricity generators around the globe. With the EPA’s... The Royal Children’s Hospital Partners with Protiviti’s Automation Experts for Dramatic Enhancements to its Health Insurance Claim Process 4 min read Australia’s health expenditure makes up 10.3% of the country’s gross domestic product and is growing at a rate of AUD$181 billion annually, placing a spotlight on public health services and increasing pressure on them to manage their cash flow... Hospitality Company Builds Foundation for Pursuing Responsible AI, Mitigating Risk with Comprehensive Standards and Enhanced Controls 7 min read Experience the transformative potential of responsible AI. Our tailored governance framework ensures ethical use and compliance, guiding your AI journey. Previous Article Pagination Next Article Frequently Asked Questions What is intelligent automation? + Intelligent automation combines traditional automation technologies with artificial intelligence (AI) to enable smarter, faster decision-making at scale. It helps organizations automate repetitive tasks, improve efficiency and unlock new opportunities for growth. Why is intelligent automation important for businesses today? + Businesses face increasing pressure to accelerate digital transformation and remain competitive. Intelligent automation is important for businesses today because it improves operational efficiency, reduces costs, enhances customer experience and enables organizations to adapt quickly to changing market demands. What technologies are used in intelligent automation? + Intelligent automation leverages technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), Natural Language Processing (NLP), Computer Vision and IoT. These tools work together to automate processes and deliver actionable insights. How does intelligent automation create business value? + Intelligent automation creates business value by combining AI and process automation to streamline complex workflows. By eliminating manual bottlenecks and errors, it reduces operational costs and empowers employees to focus on high-impact, strategic initiatives.
