Video | From Risk to Resilience: Revolutionizing Small Business Payments

In today’s fast-paced and interconnected world, trust is more critical than ever in the financial technology landscape. In the first episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a Director within Protiviti's Technology Consulting solution, engages in an insightful conversation with Saujin Yi, Founder and CEO of LiquidTrust. Together, they explore how innovation in payment solutions is transforming the way small businesses and financial institutions operate globally.

Key Insights from the Discussion

• Addressing the Trust Gap in Payments: LiquidTrust is tackling one of the most pressing challenges for small businesses – trust in cross-border transactions. With their innovative “micro-escrow” technology, payments are safeguarded through embedded conditions, ensuring security and reliability for both parties. This approach mitigates risks like non-payment or non-delivery, which can be devastating for small businesses, especially in international markets.
• The Role of AI in Compliance and Fraud Prevention: Saujin shares how LiquidTrust leverages AI to enhance fraud detection, streamline compliance processes, and improve customer experiences. By integrating AI into areas like Know Your Customer (KYC) and Anti-Money Laundering (AML), LiquidTrust is setting new standards for secure and efficient payment systems.
• Customer-Centric Innovation: A key takeaway from the discussion is how LiquidTrust incorporates customer feedback to refine and expand its offerings. Saujin emphasizes the importance of deeply understanding customer needs and challenges, which has been instrumental in shaping the company’s vision and product roadmap.
• Leadership Lessons for Aspiring Entrepreneurs: Saujin reflects on her journey as a fintech entrepreneur, sharing valuable advice on team building, navigating regulatory complexities, and balancing innovation with risk management. Her insights provide inspiration for anyone looking to make an impact in the fintech space.

Looking Ahead

LiquidTrust is at the forefront of redefining payments by embedding trust as a core component of financial transactions. As the fintech industry continues to evolve, innovations like these have the potential to unlock growth opportunities for small businesses, enabling them to expand confidently across borders.

This dynamic conversation is a must-watch for fintech leaders, entrepreneurs, and anyone interested in the future of global payments.

The Modern CIO Dilemma

In this exclusive series from Protiviti, explore quick-hit insights and executive perspectives on the evolving role of the CIO in financial services. The Modern CIO Dilemma distills key conversations into video briefings and podcast episodes. You’ll hear directly from finance transformation leaders on how CIOs are tackling today’s most pressing issues — from regulatory uncertainty to payment modernization. Whether you're rethinking your data architecture, implementing AI responsibly or preparing for the next compliance shift, this series brings clarity to complexity — fast.

Watch the series