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  • Client Story

    January 6, 2026
    Universal Parks & Resorts Transforms Its Supply Chain Team’s People Readiness
    Universal Parks & Resorts (UPR) welcomes guests around the world to experience epic stories and exhilarating adventures in astonishing and immersive new ways. UPR had undergone significant change and restructuring in the five years prior to Protiviti’s involvement and as a result, supply chain team members were unclear about their roles and responsibilities. In addition, UPR was looking to…

  • Newsletter

    July 10, 2024
    Maximizing CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organization’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organization does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Insights paper

    October 8, 2024
    Best Practices for Building a Sustainable PCI DSS Compliance Program
    Creating and maintaining a sustainable PCI DSS compliance program is a crucial and complex task for organizations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years, many organizations still struggle to achieve and validate compliance with it.In April 2016, the PCI Security Standards Council (SSC) introduced the…

  • Podcast

    May 22, 2025
    Risky Women Podcast | Lessons from a Former CEO: A Discussion With Dame Inga Beale
    Carol Beaumier hosts Risky Women Radio and leads a compelling conversation with guest Dame Inga Beale. Together, they explore the challenges of leading companywide transformation programs, and the leadership skills needed to drive meaningful change. The discussion also touches on how leadership must evolve to meet future demands, how to navigate and overcome bias in the workplace, and Dame Inga’s…

  • Survey

    April 17, 2025
    Healthcare risk insights
    As healthcare leaders assessed the challenges and risks facing their organizations in the short term, managing cyber threats, rising labor costs, and third-party risks were reported as their top concerns. Other issues that rank in the top ten include workforce challenges, such as talent and labor availability and the ability to attract and retain top talent, heightened regulatory change,…

  • Client Story

    July 12, 2018
    U.S retailer launches global supply chain capability in record time
    Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new overseas suppliers for tens of thousands of products, satisfying all customs requirements and creating a nationwide distribution capability — in less than six months, the…

  • Whitepaper

    April 24, 2024
    Sanctions Risk Assessment: A Key Risk Management Tool
    Faced with the growing complexity of the geopolitical landscape, governments have been using financial sanctions increasingly as foreign policy tools to respond to developments as wide ranging as regional conflicts and wars, terrorism, and human slavery. In today’s highly charged geopolitical environment, sanctions compliance is a focus not only for financial institutions and regulatory…

  • Survey

    April 17, 2025
    Risk insights for operations teams
    The top near-term and long-term risk concerns of chief operating officers (COOs) include rising labor costs, uncertain economic conditions, talent and labor availability, regulatory uncertainty, the rapid speed of disruptive innovations, and the long-term supply of skills needed to leverage artificial intelligence (AI) and other advanced technologies. These risk perspectives align with the top…

  • Newsletter

    October 9, 2024
    Board Risk Reporting in Disruptive Times
    Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For…

  • Client Story

    March 12, 2026
    Answering the Call: Teleservices Ignite Enrollment Outreach at Major University
    University admissions teams across the U.S., regardless of the institution’s size, are facing capacity concerns. Lead volumes are rising, while staffing remains flat or declines. At the same time, these teams are spending more time sorting through invalid leads, duplicate records, and bot traffic that masks true demand and slows admissions rep response times. What results is a growing gap between…
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