Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Client Story April 9, 2021 Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California Consumer Protection Act (CCPA), and similar regulations. These safeguards require companies to document the types of protected personal data used in… Survey October 2, 2022 Tackling Traditional Audit Plan Concerns and Expanding Focus on Fraud, Third Parties and Data Key Findings From the Latest Survey Conducted by Protiviti and AHIA on Healthcare Provider Organization Internal Audit Plan Priorities As the COVID-19 pandemic continues to wind down, many healthcare provider organizations are transitioning into a blocking-and-tackling mode, although it’s far from business as usual. Relieved of the constant pivoting that the public health emergency has demanded… Flash Report August 2, 2021 Are Bad Actors Looking to Cause Corporate Havoc with Disinformation? Bogus Whistleblower Complaints Are Making the Rounds “Misinformation” and “disinformation” have long been mainstays in the political arena, the climate change debate and even in the public discourse over COVID-19 vaccines. Misinformation represents information that is wrong, a challenge every business must deal with from time to time, whether in the press, analyst communications, social media, discussions at government levels, or other venues.… Newsletter August 16, 2021 The World Is a Zoo: Framing Risks in the Boardroom As disruption and the unexpected have become the norm in many industries, clarity is needed around framing the boardroom risk conversation. In 2009, in the wake of the great financial crisis, the National Association of Corporate Directors (NACD) published a report on the board’s risk governance process, recommending five risk categories for boards to differentiate risks for discussion… Flash Report November 5, 2020 Regulatory Drumbeat on Operational Resilience Grows Louder with Fed Paper on ‘Sound Practices’ U.S. federal bank regulatory agencies have issued a much-anticipated paper on operational resilience, adding their voices to the chorus of global watchdogs calling on firms to enhance their resilience capabilities to wide-scale disruptive events before they significantly affect consumers, other businesses and the economy. The Federal Reserve, the Office of the Comptroller of the Currency and the… Flash Report March 22, 2022 SEC Issues Proposed Rules for Enhancement and Standardization of Climate-Related Disclosures Today, the U.S. Securities and Exchange Commission (SEC) issued proposed rules that would require reporting companies to enhance and standardize climate-related disclosures. Specifically, the commission voted to approve moving forward with proposed changes related to information about climate-related risks contained in registration statements and periodic reports, such as a company’s… Blogs June 3, 2022 Webcast: Finding Cloud Cost Savings in Challenging Times While no one knows how long the pandemic will last, we do know that all organisations will experience some economic impact. Quarantines and the shutdown of many companies and local businesses during this crisis have put a large financial strain on almost every organisation in every industry. As we move beyond the immediate need to ensure the health and safety or employees, organisations need to… Survey June 9, 2022 SOX Compliance Amid Rising Costs, Labor Shortages and Other Post-Pandemic Challenges Assessing SOX internal costs, hours, controls and other trends in the results of Protiviti’s 2022 Sarbanes-Oxley Compliance Survey Two-plus years into contending with a global pandemic, business leaders recognize that Sarbanes-Oxley compliance activities are not immune to a broad range of market disruptions. Inflation, a rising interest rate environment, ongoing supply chain volatility, a… Whitepaper November 18, 2022 Managing credit risk in a differentiated downturn In this issue of the Credit Pulse, we look at credit risk considering the macroeconomic and geopolitical trends likely to shape the financial services industry over the next six months. First, we focus on critical considerations for loan servicers in the post-pandemic era. Then, we discuss risk management practices for non-financial organizations that extend trade credit and institutions that… Load More
