Credit Risk Management and Lending Operations Assess, transform, and optimize your end-to-end credit risk management lifecycle for maximum returns We help organizations assess, design, and implement efficient and effective credit risk management and lending operations by leveraging our experience as former lenders, regulators, and risk managers.Our credit risk solutions are delivered to reduce operational costs, improve the efficiency and quality of credit risk decisions, and enhance the client experience. Protiviti has the tools, people, and experience necessary to help your organization create resilient credit risk management and lending operations.Executives are under ever-increasing pressure to ensure that credit risk management practices provide a frictionless customer experience, maximize efficiency, and demonstrate clear evidence of compliance with institutional credit standards and regulatory expectations. Outdated and insufficient credit risk management practices and lending operations can lead to increased credit losses, suboptimal customer experience and turnaround time, depressed margins and regulatory scrutiny.Our team helps clients manage all aspects of underwriting, originations, servicing, default prevention, loss mitigation, collections, and resolution. Create resilient credit risk management and lending operations Survey May 6, 2026 10 min read No AI visibility, no confidence | AI Pulse - Vol.4 AI risks are rising fast. Learn about shadow AI, cyber threats, and governance strategies to improve visibility and decision-making in Protiviti’s AI Pulse Survey Vol. 4. Read more Survey January 22, 2026 8 min read Top Risks 2026: Executive Perspectives & Growth Opportunities Protiviti Top Risks Report 2026 shares executive insights on Gen AI, agentic AI, cyber threats and economic risks. Read more Button Button Credit Risk Management and Lending Operations Consulting Services Pro Briefcase Credit/Loan Review Services We help boards and senior leadership analyse their credit oversight strategies, organisational structure, reporting, loan portfolios, investment portfolios, acquisitions, and individual credits to help organisations dynamically manage their credit risk exposure. Pro Building office Credit and Lending Operations Assessment, Design, and Implementation Assess your current state, envision your desired target state, and implement the change needed to ensure improved operational efficiency and effectiveness. Pro Document Consent Transaction/Acquisition and Lender Due Diligence We analyse proposed or existing transactions and empower organisations to address lender due diligence risk. We tailor procedures based on your needs to conduct lender/financial due diligence procedures on companies, operations, processes, reporting, and/or assets. Pro Document Files Credit Process Internal Audit Reviews We identify opportunities in your risk management and control systems to improve how you manage core processes throughout the credit lifecycle, including origination, underwriting, credit administration, servicing, collections, and problem loan management/workout. Pro Document Stack Credit Governance and Risk Appetite We define and refresh credit governance frameworks, risk appetite, reporting, and analytics to enable our clients to effectively consider existing and emerging risks such as ESG considerations (e.g., climate change) and crypto-backed lending. Pro Legal Briefcase Liquidity Risk Management and Stress Testing Measure and monitor interest rates, liquidity risk positions, and cash flows by improving process design, governance, internal control frameworks, management/regulatory reporting, data quality remediation, and CFO attestation for DFAST/CCAR stress testing. Pro Workflow Flowchart Regulatory Reporting We provide data capture, data clean-up, template creation, and data aggregation technology development services to enable your organisation to address ever-morphing compliance mandates and address your regulatory reporting needs. Identify, measure, and manage risks Our Approach An effective credit risk management system enables institutions to identify, measure, and manage risks within their risk appetite before loss events occur. At Protiviti, we customize credit risk management services based on your portfolio’s characteristics and desired objectives. Identify, measure, and manage risks Quantum computing helps financial services organization improve portfolio optimization A joint team of quantum computing engineers and financial analysts at this industry leader in digital financial services, led by a forward-thinking CIO, knew they wanted to take advantage of quantum computing to solve unique challenges that could not be handled with classical computing alone. Read more Agility in action: IT transformation fosters business alignment This client is a U.S.-based financial empowerment company that offers Banking as a Service and commercial finance business lines, providing end-to-end support to individuals and businesses. Read more Leadership Bill Byrnes Bill is a Managing Director with Protiviti. In his current role, Bill oversees all aspects of Protiviti’s US credit risk management practice. This includes consulting and advisory services related to the consumer and commercial business units of regional, national, and ... Learn More Jeffrey Franzen Jeffrey is a Managing Director leading the Credit Risk practice within Protiviti’s Risk & Compliance solution. He has specialized in providing Due Diligence, Loan Review and other credit focused consulting services to financial institutions and financial buyers. ... Learn More