Artificial Intelligence Services

Artificial Intelligence Services

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Unlock Business Insights through Evidence-Based Analytics
Artificial Intelligence Services

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Our AI Solutions and Capabilities

Artificial Intelligence (AI) is changing the way we do business. Across all industries, from technology to healthcare, financial services and consumer products, organizations are adopting AI, intelligent automation and advanced analytics to improve processes, drive new business opportunities and increase competitive advantage. As companies progress on the journey toward digital transformation, AI is a key element that promises to deliver critical insights that can lead to accelerated innovation and success while protecting critical business assets.

Improve Operational Efficiency

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Better Decision Making

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Enhance Customer Experience

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Empower Employees

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Managing Risk and Compliance

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Managing Third Party Risk

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Solving New Business Problems

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Value Delivered

Client Story 1

The client needed to improve their invoice and remittance process. Each month, they received and processed approximately 4,000 supplier invoices, each with a unique format, design and data structure. Each invoice was reviewed, and the required accounts payable information was manually keyed into the procurement system. This process required considerable resources, which affected their ability to meet remittance and payment timelines.  

The client sought a cost-efficient, automated solution that would allow them to increase efficiency and scale as the number of vendors changed. 

Implementing Protiviti’s automated invoice processing solution in the cloud, leveraging machine learning and RPA which incorporated structured data output, the client reduced manual and time-consuming effort by 50% and enhanced the overall vendor relationship by providing a faster and more accurate remittance process.

Client Story 2

A luxury sport apparel company needed an automated solution to quantify and classify their customer feedback that enables the company to create an actionable strategy to improve their customer service experience. Protiviti successfully conducted quantitative and qualitative analysis to define the root cause and key areas of improvement for customer experience and business operations including: Protiviti’s Artificial Intelligence algorithm to classify text into defined categories and Natural Language Processing derived text analytics to further understand structure, sentiment and intent.

Client Story 3

A leading courier delivery services company, managing nearly 8,000 packages a day, was experiencing delays and errors in their processing centers. Challenges included special handling requirements for oversize packages while packages with cardboard material were required to be identified and set aside through human intervention. This manual process was error prone, often resulting in the unnecessary stoppage of conveyor belts – disrupting processing and was inefficient.

Utilizing deep learning for image recognition for the conveyor belt video feed, Protiviti developed two proprietary detection algorithms to both quickly and accurately identify oversize packages and recognize cardboard material. These solutions were designed to be hosted in the cloud environment, enabling scalability for peak seasonal demand.

 

 

Connect with Our Leaders

Scott Laliberte
Managing Director
Lucas Lau
Lucas Lau
Senior Director
Arun Tripathi
Arun Tripathi
Director