Robotic Process Automation

Robotic Process Automation
Robotic Process Automation

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Across industries, robotics and intelligent automation are fast becoming a primary method for achieving cost reduction, scalability and improving manual functions within an organization. RPA is often a first, foundational step toward broader intelligent automation solutions. Protiviti combines deep process and industry knowledge with intelligent automation expertise to help companies launch or refocus their intelligent automation initiatives. We lead with people and process to envision how intelligent automation can improve operational performance, job functions and the business, and then integrate that knowledge with technology capabilities to produce practical solutions that generate immediate value.

 

Our RPA Services

We have tailored our robotic process automation (RPA) services to align with both the overall intelligent automation lifecycle and common industry and functional challenges. We welcome the opportunity to blend or customize these services to meet your needs.

Automation Strategy

Accelerate Automation Pipeline

Automation Operating Model

RPA Solution Design and Development

Managed Support

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Automation Program Assessment

 

Our Approach

Protiviti combines deep process and industry knowledge with intelligent automation expertise to help companies launch or refocus their intelligent automation initiatives. We lead with people and process to envision how intelligent automation can improve operational performance, job functions and the business, and then integrate that knowledge with technology capabilities to produce practical solutions that generate immediate value.

We partner to understand your desired outcomes to implement RPA solutions that are right-sized and focused on processes with a high likelihood of being successfully automated. Our in-country and global delivery teams are comprised of talent with years of experience in building programs from ground up, as well as seasoned, certified developers familiar with numerous automation technologies.

 

Our Approach

 

 

Creating Competitive Advantages through Automation

A small regional bank deployed RPA in loan processing, allowing it to compete effectively with larger organizations.

When Small Business Association (SBA) loans became available to businesses affected by the pandemic, demand for these loans skyrocketed. The small bank realized that the application process was too resource-heavy; it required days of manual effort from multiple staffers and the management of more than 50 data points. This affected its ability to meet the demand from its customers. Protiviti assisted the bank’s executives by implementing an automated solution using UiPath, supported by machine learning to ensure the input data was structured and of high quality, and delivered it within a week. As a result, the small bank was able to capture a percentage of the SBA loans – comparable with what the big national banks were doing. Not only was this beneficial for the bank’s business, but it also helped many small business owners during a time of great need.

Unlocking Manufacturing Automation at Scale

Large manufacturing company effectively scales it’s RPA program with increased stakeholder adoption.

The organization had an existing Robotic Process Automation (RPA) program but scaling the program to support the enterprise proved to be a challenge due an unclear support model and multiple, unstable RPA solutions. The organizations stakeholders had lost confidence in RPA as a viable automation technology due to limited RPA solution designs requiring constant support and the client’s RPA team was overwhelmed. Protiviti assisted the client by accelerating process automation bots into production, including enhancing the design and documentation of several unstable RPA solutions. The Protiviti team worked with the client to conduct stakeholder workshops to define a backlog of automation opportunities and helped the client establish a cross-functional stakeholder community responsible for identifying automation opportunities. The Protiviti team further aided the client through establishing a sustainable learning model for its RPA program, inclusive of classroom sessions, hands-on workshops, office hours, and self-study learning. Through this model, Protiviti subject matter advisors trained 20+ client super users increasing client’s RPA team capabilities through consistent application of leading practices and resulting in reduced cycle-times required to perform mission-critical business processes. The client team saw an increased success rate with their automation solutions and decreased the backlog of outstanding support issued by over 60%, thereby enabling the team to scale more effectively.

 

Key Partners

We partner with best-in-class technologies to bring leading thinking and certified talent to our clients. Robotic process automation is a rapidly evolving capability, and as such we continually evaluate our automation partner ecosystem to ensure we incorporate emerging platforms.

 
uipath
microsoft
 
Blue Prism
Automation Anywhere

 

Connect with Our Leaders

Joan Smith
Joan Smith
Managing Director
Evan Campbell
Managing Director