Industry Experience With Remote Branch Inspections

Beginning in 2020, the Financial Industry Regulatory Authority (FINRA), the Securities and Exchange Commission (SEC) and several states provided temporary relief from the operational challenges of conducting on-site branch inspections during the pandemic, allowing firms to utilize technology to fulfill their inspection obligations remotely. Now, FINRA has proposed a voluntary, three-year remote inspections pilot program to collect data to assess a potential change to FINRA Rule 3110 that would permit firms to conduct remote inspections of eligible locations on a risk basis.[1]

We support a pilot that provides stakeholders with the information they require to assess the viability of remote inspections. We believe that the events of the past two and a half years demonstrate that remote inspections are an effective risk-based supervisory tool, allowing firms to focus their resources toward on-site inspections of higher-risk locations.

It is not yet clear when the SEC will rule on the pilot program and what its potential long-term impact on brokerage supervision would be. However, it is undeniable that throughout the pandemic, broker-dealers demonstrated their ability to maintain regulatory compliance in a remote environment. This survey, conducted by SIFMA and Protiviti on behalf of the securities industry, aims to resolve concerns about remote inspections during the pandemic.

The qualitative and quantitative data that we collected supports modernizing Rule 3110 to permit remote branch inspections on a risk basis. As demonstrated below, the 28 firms that participated in the survey:

  • Represented a significant swath of the industry by registered representatives
  • Met their inspection obligations seamlessly, conducting thousands of inspections remotely throughout the pandemic with technologies easily and affordably available
  • Identified and rectified inspection findings as appropriate, with no increase in significant findings from branch inspections during the pandemic
  • Focused in-person inspections on higher-risk locations as pandemic restrictions eased and conditions allowed
  • Benefited from the ability to recruit and retain diverse, qualified staff essential to their supervisory programs

The advancement of our governing rule to address industry practice and investor expectations is essential to our capital markets and investor protection. However, Rule 3110, which predates the transition of the

National Association of Securities Dealers (NASD) into FINRA, has not evolved effectively to address decades of changes in technology and those regulated by it.

On-site inspections are far less relevant in the current work environment, which is largely a distributed model in which physical branches maintain much less significance than they have in the past because of the widespread use of electronic books and records and central supervisory programs. Client behavior also changed. On-site client traffic, as well as employee count at the branch level, remain well below pre-COVID levels — the new normal, the industry believes.

In the industry’s view, the blanket expectation for on-site branch inspections prior to the pandemic was often a mismatch for the respective location and rarely an effective use of supervisory capabilities, contrary to what some regulators assert, unless the circumstances warranted or there was a business need. The pandemic demonstrated the industry’s resiliency to operate in a remote environment and surveil and supervise remotely. To date, there has not been any material change in examination findings or enforcement actions that can be attributed to a lack of on-site branch inspections, as FINRA recognized in a preliminary review, and based on available data and publications by securities regulators.

1. Proposed Rule Change to Extend the Effectiveness of Temporary FINRA Rule 3110.17, Financial Industry Regulatory Authority,

As markets have evolved, our rules have continued to evolve as well. That helps us maintain the gold standard. That helps us sustain our geopolitical edge on the world stage. I think we should do everything we can to maintain and enhance that gold standard of our capital markets.
Gary Gensler


Douglas is a Managing Director in the Risk and Compliance division of Protiviti’s New York office. Douglas has over twenty years experience in financial services / capital markets and has worked on large scale consulting projects that range from financial close ...
John McDermott is responsible for enhancing and expanding Protiviti’s global risk, compliance, governance, and audit practices within the financial services industry. He provides subject matter expertise from years of personal experience as a Chief Risk Officer, General ...