Operational Effectiveness

Operationalize and execute solutions to enhance business performance and drive sustainable growth

Businesses must strive to streamline processes and leverage technology to achieve effective change management. This includes process improvements for financial processes, integrating risk considerations into performance management activities, addressing new accounting requirements, and cost reductions. Implementing these processes result in improvements to cash flow, control and optimization of costs, and risk management.

Protiviti combines proven services and capabilities to enable lasting business transformation with sustained results. From process tweaks to major organizational structure optimization, back office to external reporting, cost reduction to working capital issues, we apply innovation, collaboration, and technology acumen across your company.​

Our Operational Effectiveness Services

We put the right people, processes and systems in place to manage large and complex projects and programs efficiently and effectively, including services and capabilities related to:
Pro Briefcase

Process Optimization & Automation

Identify, review, assign and escalate issues as appropriate. In addition, ensure appropriate documentation of issues and communication of status/resolution.

Pro Building office

Change Management

Lead, manage and enable the organization through the change journey with a structured and systematic approach that addresses people, technology.

Pro Document Consent

Technology Enablement

Understand the organization’s needs and technology requirements to build and implement fit for purpose solutions leveraging industry leading models.

Pro Building office

Operating Model Design & Execution

Balance skill and scale of internal and external talent to align with corporate strategy and optimize resources.

Pro Document Folder

Organizational Design & Strategy

Re-design and transform organizational structure and operating model to enable streamlined and effectively designed roles.

Pro Legal Briefcase

Project / Program Management

Select appropriate tools, resources and people to plan and organize a project to execute on deliverables through a well-managed scope and schedule.

Pro Location Globe

Customer Experience

Deliver exceptional experiences that offer excitement, build trust and drive business growth.

Pro Screen System Integration

Employee Experience

Develop innovative ways for employees to interact and engage with their colleagues and clients, enabling them to do their best work and achieve desired business outcomes.

Help organizations identify and resolve operational challenges and leverage the latest in technology

Our Approach

Business operations require a steady focus on innovation, improvement, and data-driven decision-making in today’s technology-driven world. We help organizations identify and resolve operational challenges and leverage the latest in technology to improve processes and deepen data analytics. 

Our approach applies the core principals of operational excellence by overlaying people, process, and technology verticals with improvement, information, and innovation. 

  • Innovation: Harness collaboration and creativity to identify and resolve operational challenges and provide enhanced services. 
  • Improvement: Leverage techniques and tools to reduce people, process, and technology friction. 
  • Information: Gather data and draw operational insights to make better-informed decisions. 

We help organizations scope issues, pilot the approach, and implement strategic changes to generate continuous improvement.

Help organizations identify and resolve operational challenges and leverage the latest in technology


David has 30 years of operational improvement and innovation experience working across industry, technology and consulting organizations. His specialty is developing new business and organizational models enabled by the intersection of business & technology. ...
Lucas Manganaro is a Managing Director at Protiviti and leads the Supply Innovation Practice. Throughout his 20+ year career, Lucas has held multiple supply chain and procurement leadership roles focused on transforming business processes and leveraging technology to ...
Jonathan Wyatt is a Managing Director in London and is responsible for our operations in Europe.  Jonathan and has almost 30 years’ experience in Technology & Business consulting, helping organisation transform, embrace the latest technologies, whilst managing ...
Robert Giacobbe is the lead for Protiviti’s Supply Chain Operations & Performance (O&P) team. Robert has a 31-year history of working in supply chain consulting across a mix of strategy, management consulting and technology. He’s worked across functions such as ...