We Can’t Create Jobs to Babysit AI: Former IBM CHRO Eyes HR’s AI Future

In this edition of Board Perspectives, we welcome Diane Gherson, former CHRO of IBM, where she was responsible for redesigning all aspects of the organization’s people agenda and digitally transforming the HR function.

• Protiviti Managing Director Fran Maxwell, Global CHRO Team, and People & Change Lead, sat down with Gherson to discuss AI’s impact and the future of HR.
• The AI-driven innovations that an organization produces may generate transformations whose magnitude rivals that of the Industrial Revolution. For additional insights from their full conversation, a video Q&A and a podcast are available.

In brief

• As AI accelerates its integration into the workplace, the future of HR is being redefined — not as a set of transactional processes, but as a strategic function at the intersection of people, technology and organizational design.
• AI adoption without thoughtful work design is a recipe for failure. And, unfortunately, it’s a capability that’s sorely lacking in most organizations.
• We can’t create jobs to babysit AI. Ten years from now, organizations risk having people who haven’t had the necessary work experiences.
• There’s going to be a huge shift in skills. And the responsible party in making sure you have the right skills is going to be the organizations themselves.
• An overreliance on AI — and AI work that lacks human oversight — produces unintended consequences. HR groups must monitor these risks and swiftly mitigate them when they materialize.

Read the full article

Listen to the podcast