Insight Search Search Submit Sort by: Relevance Date Search Sort by Relevance Date Order Asc Desc Newsletter July 10, 2024 Maximizing CX: The Game You Must Win How a business engages its customers at every point of their buying journey is critical to connecting the organization’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organization does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty… Newsletter August 23, 2023 The Director’s Playbook for Generative AI So much has been written about generative AI (GenAI), it seems like a constant buzz inspiring both wonder and fear. But the value proposition is alluring. After witnessing OpenAI’s ChatGPT in action, Bill Gates said, “I knew I had just seen the most important advance in technology since the graphical user interface.” Newsletter November 8, 2023 Board Risk Oversight in the Age of Disruption In these disruptive times, how should boards discharge their duty of care and duty of oversight with respect to risk when the models to follow aren’t clear? Is the board’s risk oversight process fit for purpose in today’s dynamic environment?Board engagement with risk and how it is managed has been a topic of interest for many years. While risk has always been present in every business, the… Flash Report April 4, 2025 Time to Act: SEC Issues Final Climate-Related Disclosure Rules UPDATE: The newly constituted SEC has said it would not defend the climate rule in court. This paves the way for the eventual and likely repeal of the rule, which has been stayed judicially and administratively since shortly after it was originally approved.On March 6, 2024, the U.S. Securities and Exchange Commission (SEC) approved its long-awaited — and, for many, controversial — new rule, The… Podcast August 30, 2021 Podcast - Future of Transaction Monitoring: Chasing The Holy Grail The current and future state of suspicious activity monitoring and reporting is being transformed by technology and the use of data, analytics and robotics. In this episode, Mark Highton – Managing Director leading Protiviti’s Financial Crimes Consulting practice, interviews Vishal Ranjane - Head of Global AML Strategies, Solutions and Transformation at TD Bank, and Seth Twery - VP of Client… Podcast April 17, 2026 Risky Women Radio | Back to Basics in a Deepfake World With Jean Chung Welcome to Risky Women Radio, the podcast that spotlights the bold, brilliant women leading change across risk, compliance and governance. In an era where uncertainty has been upgraded from a buzzword to a permanent state of being, we sit down with the leaders who navigate the chaos so the rest of us can sleep at night.In this episode, Zhiyun Nai, a managing director at Protiviti, is joined by… Survey April 17, 2025 Risk insights for operations teams The top near-term and long-term risk concerns of chief operating officers (COOs) include rising labor costs, uncertain economic conditions, talent and labor availability, regulatory uncertainty, the rapid speed of disruptive innovations, and the long-term supply of skills needed to leverage artificial intelligence (AI) and other advanced technologies. These risk perspectives align with the top… Survey January 7, 2022 Three Conversation Starters That Advance CISO/CFO Collaboration The quality and, in some cases, the existence of the CISO/CFO relationship varies by company. In organizations where the CISO role is positioned and promoted as a source of value, CISOs and CFOs tend to collaborate more often and more meaningfully than in companies that treat information security as a cost center (and typically struggle with cybersecurity as a result). Protiviti’s 2021… Whitepaper April 29, 2022 A crisis upon a crisis: Human trafficking of Ukrainian refugees The Ukrainian refugee crisisMore than 5 million refugees – greater than 10% of the country’s population – have fled from Ukraine in the two months since the Russian invasion, about 90% are women and children. The number of refugees already rank the Ukrainian refugee crisis among the top five refugee crises in recent times, and there is no indication that the migration is ending. The… Whitepaper December 23, 2025 Internal Audit Benchmarks Protiviti and the Association of Healthcare Internal Auditors (AHIA) partner to conduct an annual study examining internal audit functions across a wide range of healthcare provider, payer and integrated delivery systems. The results of the study, with 79 organizations participating this year, are split into a two-part publication. The first, Evolving Risk Landscape Refocuses Healthcare Audit… Load More
