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  • Newsletter

    July 10, 2024
    Maximizing CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organization’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organization does to differentiate itself with its customers? If not, it should.Performance management is on the radar of every board. Customer satisfaction and loyalty…

  • Insights paper

    April 19, 2024
    Key Medical Coding Audit Topics Compliance Auditors Should Consider
    The average cost to rework a claim or appeal a denial is approximately $118 per claim for hospitals and $25 per claim for physician practices. Failing to document, code and submit clean claims properly can impact your organization’s bottom line via lost revenue due to denials and/or added labor costs to rework or appeal claims that could have been submitted correctly and paid on receipt. As…

  • Insights paper

    October 8, 2024
    Best Practices for Building a Sustainable PCI DSS Compliance Program
    Creating and maintaining a sustainable PCI DSS compliance program is a crucial and complex task for organizations to protect payment card transactions and uphold consumer trust. However, despite the PCI DSS standard being around for almost 20 years, many organizations still struggle to achieve and validate compliance with it.In April 2016, the PCI Security Standards Council (SSC) introduced the…

  • Whitepaper

    April 17, 2024
    Internal Audit’s Role in Supporting Sustainability Reporting
    Environmental, social and governance (ESG) guidance, stakeholder demands and regulatory mandates are evolving and becoming more specific, and the time of taking a “soft approach” to sustainability reporting has passed. As the need to provide, or prepare to provide, limited and/or reasonable assurance in sustainability reporting grows, internal audit’s role in the reporting process becomes obvious…

  • Survey

    April 17, 2025
    Healthcare risk insights
    As healthcare leaders assessed the challenges and risks facing their organizations in the short term, managing cyber threats, rising labor costs, and third-party risks were reported as their top concerns. Other issues that rank in the top ten include workforce challenges, such as talent and labor availability and the ability to attract and retain top talent, heightened regulatory change,…

  • Podcast

    March 27, 2026
    Risky Women Podcast | Beyond Compliance With Laura Ferrara
    Meet Laura Ferrara, Amplifon’s global chief internal audit and risk management officer — part risk detective, part people connector and full time hearing care champion. With a career that moved from PwC to telecoms, energy and rail before landing in hearing health, Laura turns dashboards into conversations, spreadsheets into strategy and risk into opportunity. Tune in for practical tips on…

  • Client Story

    July 12, 2018
    U.S retailer launches global supply chain capability in record time
    Even under normal conditions, creating a global supply chain capability from scratch is a complex and grueling endeavor. When a large U.S. retailer made a strategic decision to develop this ability — which included securing new overseas suppliers for tens of thousands of products, satisfying all customs requirements and creating a nationwide distribution capability — in less than six months, the…

  • Survey

    July 30, 2024
    Internal Auditing Around the World®
    Studying the cosmos has transformed our understanding of how planets, stars and galaxies form, and revealed deeper insights into the fundamental nature of the universe. Astrophysicists and cosmologists pursue this knowledge, in effect, by looking into the past. Using cutting-edge technology like that employed in the James Webb Space Telescope, they examine places that existed billions of years…

  • Whitepaper

    April 24, 2024
    Sanctions Risk Assessment: A Key Risk Management Tool
    Faced with the growing complexity of the geopolitical landscape, governments have been using financial sanctions increasingly as foreign policy tools to respond to developments as wide ranging as regional conflicts and wars, terrorism, and human slavery. In today’s highly charged geopolitical environment, sanctions compliance is a focus not only for financial institutions and regulatory…

  • Survey

    April 17, 2025
    Risk insights for operations teams
    The top near-term and long-term risk concerns of chief operating officers (COOs) include rising labor costs, uncertain economic conditions, talent and labor availability, regulatory uncertainty, the rapid speed of disruptive innovations, and the long-term supply of skills needed to leverage artificial intelligence (AI) and other advanced technologies. These risk perspectives align with the top…
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