Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Client Story November 24, 2021 Global bank puts customer experience front and center as its engine for growth In the fiercely competitive credit card industry, banks struggle to grow their brands by differentiating their cards from all the others. Many try to do this through low rates, giveaways and various partnerships. However, the most visionary among banks understand that customer experience (CX) is at the center of success and is the engine to grow their brand.A large global bank — a Protiviti… Whitepaper December 2, 2018 Modernizing Legacy Systems at Financial Institutions Managing Technical Debt Is the Key to Maintaining Momentum Executive Summary It has been three years since Protiviti published The Road to Renewal: Modernizing Aging Core Systems at Financial Institutions. Technology and consumer expectations have both evolved considerably since that time. The cloud has matured and gained acceptance as viable infrastructure; architectures supporting… Podcast December 11, 2023 Risky Women Podcast | Complexity of the Compliance Landscape Jenny Wong, a managing director at Protiviti, engages in a conversation with Debra Au, a managing director and head of legal, compliance and secretariat, Hong Kong and China, at DBS Bank Hong Kong.Watch the video podcast as Jenny and Debra delve into the regulatory compliance challenges confronting financial institutions in the Asia-Pacific (APAC) region. They discuss the adoption of compliance… Blogs June 6, 2022 The Digital Wave – How It Impacts Data Management IssueJust as companies were starting to believe they had a handle on their internal data management and the governance of structured data, a new technology wave in the form of digitization is sweeping the globe, rendering carefully crafted frameworks obsolete. This digital wave, fueled by massive quantities of unstructured and uncurated data being generated by social media, mobile devices and the… Whitepaper September 20, 2020 Early Signs of Regulatory Alignment on Operational Resilience Concepts, Themes In early August 2020, the Basel Committee on Banking Supervision (BCBS) released a consultative document, titled “Principles for Operational Resilience,” that proposed a pragmatic yet flexible approach to operational resilience, one intended to be principles-based. Publication of the consultative document was expected and timely, coming amid a growing regulatory focus on operational risks and the… Whitepaper April 29, 2021 Credit Pulse - Spring 2021 THE U.S. FINANCIAL SERVICES INDUSTRY CONFRONTS A NEW ENVIRONMENT In this issue of the Credit Pulse, we provide a look at the credit risk implications of the banking and capital markets oversight environment under the Biden administration, highlight post-stimulus commercial and consumer credit risks, and examine the pressing climate change-related risks affecting financial institutions and their… Podcast July 21, 2022 Risky Women Podcast | CRA and Fair Lending: Mary Bailey Shelley Metz-Galloway, US lead of Protiviti’s regulatory compliance practice, talks with Mary Bailey, regulatory compliance expert, about the US Community Reinvestment Act and how upcoming changes to the rule should improve access to credit and have a big impact on banks’ compliance and reporting. They also take a look at the status of international efforts toward fair lending. Mary Bailey CRCM,… Whitepaper October 26, 2020 Credit Pulse - October 2020 COVID Shockwaves and Aftereffects In this issue of the Credit Pulse, we provide a U.S. bank supervisory update, spotlight commercial real estate (CRE) risks and shifting consumer payment priorities, and offer suggested actions related to credit risk modeling that financial institution leaders can take. As COVID-19’s shockwaves continue, credit portfolio managers are finding that an advanced… Client Story May 26, 2023 Transforming risk culture from the bottom up: A global insurance provider’s RCSA journey A leading global property and casualty insurance provider set out to transform its risk controls as part of an ongoing effort to promote a culture of excellence. Siloed knowledge of operational risk and controls made it difficult for the organization to improve quality and compliance. Establishing awareness of vulnerabilities and mitigation protocols across the organization would boost regulatory… Whitepaper October 22, 2020 How Firms Can Tackle Technology Risk Blind Spots to Build Resilience Contrary to popular belief, criminals — insiders or outsiders — are not the most common cause of major operational failures. Technology is the biggest culprit. The rapid adoption of artificial intelligence (AI), blockchain, robotic process automation (RPA), cloud computing and other technologies continues to transform finance. It has created a mix of technological risks that frequently disrupt… Load More
