Cloud Managed Services We manage your cloud so you can manage your business – secure, efficient, reliable and cost-effective IT operations at scale. Our Managed Services provide comprehensive management of your cloud resources to maximize efficiency, combining business and technology insights for better decision-making, and optimize resource use to reduce costs and maintain continuous monitoring for enhanced performance and compliance. We leverage leading practices that integrate well with Protiviti’s end-to-end managed services capabilities delivering predictability and quality across our managed services, allowing you to focus on strategic initiatives. Additionally, we customize our cloud services to meet your specific requirements, while driving continuous service improvements and providing the support needed to drive innovation and growth.Protiviti’s tailorable service tiers offer Reactive, Proactive and Dedicated managed Cloud Operations options and a diverse Service Catalog comprised of a wide range of IT services, including Infrastructure Management, Monitoring, Security and Compliance, Cloud Governance, Service Desk, IT Service Management, Automation and Optimization. With our cloud managed services, you’ll have a harmonized, transparent, secure and optimized service with full accountability.In today’s competitive landscape, it is essential to view technology not merely as a cost, but as a vital driver of value for your organization. Our Cloud Managed Services are structured to transform your cloud operations into a strategic asset, enabling you to achieve your business objectives while optimizing your investments. We use proven frameworks and methodologies to align cloud goals, mature offerings and maximize value Enhance Your Cloud Production Operations Pro Briefcase Standard Tier Our basic package offers reactive support for common issues, system monitoring, alert triage via standard protocols, log analysis, and observability to maintain performance, availability, and security – plus patching and escalation of complex cases. Pro Building office Enterprise Tier Our proactive support package features flexible service windows and advanced L2 assistance for complex issues beyond L1. It includes deep diagnostics, expert troubleshooting, and tailored solutions to reduce downtime and optimize system performance. Pro Document Files Fully Managed Tier Our premier package delivers 24x7 proactive management and expert support. It includes personalized assistance, continuous monitoring and strategic guidance to ensure seamless operations across networking, compute, storage, security and release engineering. Pro Document Stack Service Desk & Support We offer a centralized support hub for managing incidents, requests and changes– ensuring minimal disruption through structured ticketing, efficient communication, troubleshooting and root cause analysis for fast and effective resolution. Pro arc Managed Security Service Protiviti delivers resilient, compliant and optimized security operations through insight monitoring, rapid incident response, proactive threat detection, automation, custom reporting and vulnerability management– aligned with evolving cloud standards. Cost Optimization As cloud usage grows, Cloud FinOps unites teams to optimize costs, cut waste and provide visibility into cloud spend. By reviewing usage, rightsizing and applying cost controls, businesses can drive efficiency and maximize cloud value. Advanced Automation & AI Ops By integrating AI, including machine learning and natural language processing, into traditional IT workflows, we automate and drive smarter, seamless operations to enhance efficiency, reliability and proactive issue resolution. Resiliency & Reliability We help organizations build reliable systems with strategies for business continuity, disaster recovery and operational resilience to ensure secure, uninterrupted operations that can withstand disruptions and adapt to evolving risks. Scale securely and efficiently through tailored services, automation and AI-driven operations that relieve resource burdens, optimize spend and deliver continuous value Our Approach Protiviti’s Cloud Managed Services provide comprehensive, end-to-end support across infrastructure, monitoring, governance, service management, security and cost optimization. Tailored service tiers and continuous improvement ensure secure, efficient and compliant cloud operations. Leveraging automation, AI-driven insights and deep expertise, Protiviti helps organizations relieve operational burdens, optimize cloud spend and transform cloud operations into a strategic asset.Our structured approach to Engage, Deploy and Operate ensures a smooth transition and sustained excellence. From establishing baselines and integrating teams to stabilizing operations and driving ongoing enhancements, Protiviti aligns service strategy, design, enablement and operation to deliver predictable, high-quality outcomes. This methodology empowers businesses to adopt cloud with purpose, elevate efficiency and deliver continuous value. Scale securely and efficiently through tailored services, automation and AI-driven operations that relieve resource burdens, optimize spend and deliver continuous value Key Partners We believe our partnerships play a key role in driving collective success for our customers. Therefore, we partner with the largest cloud service providers and use leading cloud tools to support your technology modernization journey. Our professionals are digitally native with extensive skills and experience and stay up to date in cloud technologies. Collectively, this combination of expertise and partnerships enables us to better understand your business challenges and provide integrated, holistic solutions that support your goals and deliver value through our complementary strengths. Leadership Will Thomas Will is a Managing Director currently leading Protiviti’s Cloud Optimize practice within the Global Enterprise Cloud segment and serves as the Global Microsoft Azure lead, collaboratively partnering with Microsoft across solution and account teams to participate in key ... Learn More Randy Armknecht Randy Armknecht is a Managing Director currently leading the Global Infrastructure, Cloud, and Security Engineering practice. He has over 20 years of experience and has spoken on cybersecurity, AI, and cloud computing at conferences and as a guest lecturer at multiple ... Learn More David Kissane David is a Managing Director and Protiviti’s global Enterprise Cloud lead. David has over 24 years’ experience across a variety of industries and senior IT roles, including: Partner at Deloitte Technology Consulting, Group Infrastructure and Operations Director at ... 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Previous Article Pagination Next Article Unlock the full value and potential of your cloud Opt-in to receive expert insights on cloud optimization, cost management and performance enhancement. Stay updated on strategies to turn your cloud operations into a key driver of business success. Subscribe for Cloud Insights From legacy systems to cloud-based native microservices: finding success with AWS Successware is an end-to-end business management solution for the home service industry, supporting independent and franchise owners of Authority Brands, Inc. Successware Classic is a legacy system built with Citrix, VDI, and SQL server. Learn More Frequently Asked Questions What are cloud managed services? + Cloud Managed Services involve outsourcing the management, monitoring and optimization of cloud infrastructure and applications to a third-party provider. These services help businesses ensure performance, security and cost efficiency. Why do businesses need Cloud Managed Services? + Businesses use Cloud Managed Services to reduce operational complexity, improve security, enhance scalability and optimize cloud spending. This allows internal teams to focus on innovation rather than infrastructure management. What are the benefits of using a Cloud Managed Services provider? + Cloud Managed Services help businesses reduce costs, enhance security and ensure compliance. With 24/7 monitoring and support, companies can prevent downtime and optimize performance. Additionally, businesses gain access to cloud experts and best practices, enabling efficient scaling and improved reliability. Can Cloud Managed Services help with cloud migration? + Many providers offer cloud migration services, including planning, execution and post-migration optimization to ensure a seamless transition to the cloud.
