Addie Nickle

Addie is a Managing Director with 20+ years of experience leading client-centered, outcome-driven transformation initiatives across finance and operations. A founding member of Protiviti’s Managed Business Solutions (MBS) offering, Addie delivers measurable client impact by blending consulting rigor with operational execution—leading initiatives that stabilize operations, transform end-to-end processes, and enable scalable growth while maintaining business continuity. She partners with executive stakeholders to align solutions to business strategy, lead multi-disciplinary / cross-functional teams, and deliver sustainable results in complex environments. Her expertise spans order to cash, procure to pay, shared services design and centralization, accounting transaction backlog remediation, ERP implementation accounting support, and end-to-end process transformation.

Major Projects

• Accounts Payable Backlog & ERP Configuration Remediation: Managed a team of 15 resources to assist a client with an AP invoice backlog attributed to an ERP implementation with ineffective UAT testing of the accounts payable module causing an invoice processing backlog of 25,000 invoices, growing by 5,000 invoices weekly. Engagement resulted in reducing the original invoice backlog by 99% and total outstanding volume by 86%. Project activities included outsourcing duplicate and invalid supplier invoices to Protiviti’s Global Delivery Center to allow the onshore team to prioritize and focus on complex/critical suppliers, developing “on demand” KPI reporting to allow ongoing research and analysis, establishing supply chain and accounts payable automated dashboards within the ERP to monitor productivity, implement Intelligent Document Recognition (IDR) to replace the ineffective ERP Optical Character Recognition (OCR), and converting compatible suppliers to GHX for digital invoice submission.
• Accounts Receivable Collections Remediation: Managed a team of 33 resources to assist a client with customer account validation, correction, and AR collection after a large acquisition of 1,500 customer accounts. Resulted in reducing aged AR by $630 million, clean and accurate partner accounts, improved partner relations, and allowing collection of aged AR balances going forward within the client goal 90-day threshold. Tasks completed included matching & clearing invoices with cash receipts, PPAs, and cash calls, reconciling and applying cash calls, communicating directly with partners to understand account disputes and discrepancies, transferring AR balances, resolving duplicate customers accounts, finding and correcting misapplied cash receipts, processing prior period adjustments, and processing write-offs and  customer refunds.
• Shared Service Corporate Centralization:  Managed a team of 13 to consolidate 3 separate shared service locations for general accounting, financial reporting, accounts payable, accounts receivable, and payroll to a single corporate location. Project included scoping and assessment of departments, documenting process maps and desktop procedures, stabilizing procedures, aligning tasks and resources for the new location, transition training, shadow processing, and identifying optimization opportunities and recommendations for implementation. Additionally supported hiring for the new location through temp-to-perm contractor staffing allowing "try before buy" approach for team build out.
• ERP Implementation Agile Resource Management: Engaged and led a team of 17 resources to assist a client with backfilling their accounting department due to high employee turnover and the reallocation of current accounting employees to support their ERP upgrade. Tasks completed included deploying operational accounting experts with industry experience, providing training to address knowledge gaps, updating manual and outdated processes, and assisting in improving  existing processes & systems. Additionally, the team assisted in meeting pre-implementation data cleanup goals and improved management visibility to daily responsibilities and accomplishments.

Areas of Expertise

• Managed Business Solutions
• Business Transformation
• Finance & Performance Management 
• Order-to-Cash
• Procure-to-Pay
• Shared Service Centers
• ERP Implementation
• Internal Audit
• SOX Compliance

Industry Expertise

• Consumer Products & Services
• Manufacturing & Distribution
• Healthcare
• Oil & Gas
• Oilfield Services

Education

• B.B.A. – Finance, Texas A&M University

Professional Memberships and Certifications

• Certified Internal Auditor (CIA)
• Institute of Internal Auditors (IIA)