Steven is a Managing Director with Protiviti's Regulatory Risk Consulting practice and is located in Chicago. He will serve as quality assurance for consumer compliance reviews. Steven has managed and participated on audits, reviews, systems enhancement and consumer remediation projects related to various consumer protection regulatory requirements, including consumer and mortgage lending and servicing, deposit operations, fair lending and privacy, for over ten years.
Assessed the maturity and effectiveness of the compliance management system of a top-five credit card issuer under a regulatory consent order, including an evaluation of the adequacy of compliance policies and strategies, resourcing, risk assessment, monitoring and testing and management reporting
Evaluated the sufficiency of complex corrective action and consumer remediation project plans addressing marketing, fulfillment, servicing, collections and credit reporting related to credit card, deposit and consumer lending projects for a top-10 U.S. bank as well as a top-five credit card issuer
Designed frameworks for a global bank within which to manage consumer remediation issues and regulatory enforcement actions, including the development and deployment of supporting tools, templates and training
Assisted a regional U.S. bank with providing retroactively credit decision notifications required by ECOA and FCRA, including defining the scope of historical deficiencies, evaluating data integrity, designing a data-driven lookback methodology and providing quality control oversight of personnel executing the procedures
Performed co-sourced internal compliance audits of the consumer lending and deposit operations for a multiple bank and non-bank financial institutions
Assisted a large national bank in re-filing its HMDA LAR by documenting its lending and reporting processes and conducting transaction-level accuracy and completeness testing for multiple lines of business to ultimately identify critical control weaknesses and reporting gaps requiring remediation