Jenna is a Managing Director in Protiviti’s Financial Services practice focusing in the Risk and Compliance solution. She has worked on numerous engagements impacting key functional areas for large national and global financial institutions. Jenna has extensive program management experience and has helped clients with the design and implementation of program infrastructure. In this capacity, Jenna has demonstrated a strong ability to effectively manage large teams throughout the duration of complex engagements.
Jenna was named as a Rising Star of the Profession by Consulting Magazine in 2018; with recognition for excellence in financial services.
Led engagement for a top 5 US bank to help design and implement an enhanced enterprise risk management process associated with conduct risk. Oversaw a team of 30+ and ensured consistency in approach for implementation and process verification across all business groups. Served as the primary point person and engaged client leadership to drive critical decision making related to the program implementation strategy for completion of key milestones.
Led review of a top 5 US bank’s sales practices risk management program. The project included an evaluation of controls related to sales goals, incentive compensation, performance management, referrals, complaints and employee allegations as it relates to sales practice risk. Served as a primary point person for the client during the engagement, as well as holding responsibilities for staffing the team of 70+ individuals and working with the engagement managing directors to develop the final report and recommendations.
Assisted a top 10 global bank in addressing an AML consent order. Oversaw a team of 15 individuals within the Customer Due Diligence workstream performing validation to ensure controls implemented by the business remediated the identified gaps. Verified milestones were completed in accordance with the remediation plan and validated effectiveness of new controls. Simultaneously served as overall engagement program director for the client’s internal audit co-sourced services and worked with the client to align appropriate resources to build a team of 90+ individuals.
Led a team in the assessment of a national bank’s enterprise fraud organization. Assisted in the development of a redesigned organizational structure and workflow which provided streamlined processes and increased efficiency and effectiveness. Developed metrics and reporting for tracking performance in the new process.
Managed an assessment of a national bank’s commercial credit process; reviewed the organizational roles and responsibilities, processes and systems. Developed recommendations to address data integrity issues and redesigned the process to enhance the efficiency, effectiveness and scalability of the process.
M.B.A. – Accounting, University of Dayton
B.S. – Accounting and Entrepreneurship, University of Dayton
Six Sigma Green Belt
Certified Anti-Money Laundering Specialist (CAMS)
Member, Risk Management Association (RMA)