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  • Blog
    Why Traditional IT Cost Metrics Fail in the AI Era—and What Leaders Should Measure Instead
    Organizations continue to evaluate IT spend through a narrow operational lens, focusing on efficiency ratios, cost per ticket, or run rate versus budget. This approach worked when IT primarily delivered infrastructure and back-office services. Disruptive technologies such as AI fundamentally change how value is created, just as the rise of the internet in the 1990s forced organizations to rethink…
  • Blog
    Customer Experience: Why Strategy, Data and Technology Must Work Together
    “Start with customer experience and work backward to the technology.” – Steve Jobs  Whether you are in the business of selling products, promoting brands, implementing marketing technology, preparing your organization for AI adoption or researching maturing customer experiences at scale, imagine for a moment that you are a customer, rather than the enabler. Think about a brand that provided…
  • Whitepaper
    Third-Party Resilience: Increasing Transparency
    The threats faced by financial institutions are vast, multi-faceted and constantly evolving. The industry has responded in kind, in part by investing in resilience capabilities that enhance their ability to recover from destructive attacks, including attacks that may lead to data loss or critical system unavailability. 
  • Whitepaper
    The Survival Guide for Chief Compliance Officers in Uncertain Times
    Chief Compliance Officers (“CCOs”) are facing uncertain times due to a combination of factors that challenge the stability and predictability of their operating environments. These factors include geopolitical tensions; rapidly shifting political and regulatory agendas that are resulting in less uniform approaches across the globe; budget and headcount restraints; evolving business models; the…
  • Survey
    Risk insights for finance teams
    If the first few months of 2025 are any indication, navigating risk-strewn near-term and long-term risk environments will be difficult. In this regard, the chief financial officers (CFOs) broad exposure to macroeconomic and strategic risks as well as finance-focused operational challenges is valuable. As finance leaders develop and update strategic roadmaps amid global uncertainty, it is helpful…
  • Newsletter
    Focusing Your Technology Modernization Investment Strategy
    Past experience with the cost and risks of technology modernization projects is driving boards to be more selective about allocating capital and has increased the emphasis on the certainty of delivering tangible value.Technology modernization is a topic that has found its way into every C-suite and boardroom. In recent years, significant investments have been made by companies recognizing a need…
  • Research Guide
    FAQ Guide on the Use of AI for Financial Crime Compliance
    Ask financial crime professionals what the most challenging part of their job is, and most will likely say it is the timely identification of suspicious activity. As much as companies have worked to improve their detection capabilities given their compliance obligations, their desire to protect their reputations and their understanding, as corporate citizens, of the impact of financial crime on…
  • Whitepaper
    DORA Compliance: Untangling Key Hurdles to Implementation
    The Digital Operational Resilience Act (DORA), or more formally known as Regulation (EU) 2022/2554, took effect on 16 January 2023, with final industry compliance required by 17 January 2025. The regulation underscores the importance of digital operational resilience in today’s increasingly interconnected and digitized landscape and seeks to expand the reach of European regulators incorporating…
  • In Focus
    Does DeepSeek disrupt your AI strategy? It should.
    Late last month, DeepSeek, the China-based AI startup, sent shockwaves worldwide when it released its latest model, DeepSeek R1, which it says rivals ChatGPT’s capabilities. OpenAI’s o1 model was released on Sept. 12, 2024, roughly four months ahead of DeepSeek’s R1 model release in January.
  • Survey
    2025 Global Finance Trends Survey
    Finance trends 2025 report outlines CFO priorities, AI adoption in financial services, and finance transformation driving the future of finance.
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