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Ahead of the Curve

Building a future-ready online safety compliance function

Reduce platform risk, navigate global regulations and strengthen user trust at scale.
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Online safety compliance for digital platforms

4 min read

Online safety compliance is becoming a defining challenge for technology and digital platform companies. As regulatory scrutiny intensifies and platform risks evolve, online safety compliance is the governance, controls and processes used to manage platform risk, meet regulations and protect users from harm. Today, leading organizations are shifting from fragmented, reactive efforts to integrated, enterprise-wide operating models.

This insight provides a practical framework to help legal, risk and technology leaders align functions, navigate global regulations and embed trust and safety into platform operations. The result is stronger governance, reduced risk exposure and the ability to scale growth across global markets with confidence.

Why online safety compliance matters now

  • Expanding global regulations increase complexity and enforcement risk
  • Platform risks are rising with AI, user content and third-party ecosystems
  • Regulators demand greater transparency and accountability
  • User trust is directly tied to growth and brand value

What you’ll learn

  • How to design a scalable compliance operating model
  • Ways to align legal, risk and product teams
  • Approaches to navigating fragmented global regulations
  • Methods to embed trust and safety into platform operations
Explore the full framework
AI’s biggest compliance impact may be expanding capacity, not just improving efficiency. It helps lean teams address more regulations with greater confidence.

Guidance for legal and risk leaders

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For chief legal officers / general counsel

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How do we stay ahead of global regulations?
Assess regulatory exposure as soon as a regulation emerges, and define a legal strategy that gets product counsel, the business, and compliance moving in lockstep

How do we balance competing regulatory priorities?
Compare requirements across jurisdictions to find where they align and where they diverge, then prioritize responses based on risk, enforcement exposure, and business impact

Call-to-action:
Assess regulatory exposure and set a unified online safety legal response and strategy across global jurisdictions

For chief compliance officers

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How do we manage online safety risk at scale?
Develop a compliance framework, including standardized compliance processes, to more efficiently manage global online safety requirements

What should a strong framework include?
Standardized risk and control taxonomy that turns complex regulatory requirements into plain-language guidance and actionable controls product and engineering teams can implement.

Call-to-action:
Develop a unified compliance framework and supporting compliance processes 

Protiviti helps technology and platform companies design and implement scalable online safety compliance functions. We align legal, risk and security teams, establish governance frameworks and embed controls across platform operations.

  • Align legal, risk and security functions
  • Design scalable compliance operating models
  • Implement governance and control frameworks
  • Enable continuous monitoring and improvement 

About the authors

Kaitlin Kirkham-Cooper, Managing Director

Kaitlin is a managing director in Protiviti’s Risk and Compliance practice, where she leads the Risk and Compliance Technology sector. She consults with large organizations in managing all types of regulatory and operational risks. Kaitlin has participated in compliance reviews and remediation projects for global technology and financial services and banking institutions, addressing various risks including privacy.

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Roxanne Miller, Director

Roxanne is a director in Protiviti’s Risk and Compliance practice working with technology and financial services organizations on compliance and operational risk management. Roxanne has experience in the United States and Asia Pacific regions with remediation and project management of complex regulatory issues, compliance program build and scale, compliance risk assessment, issue management, and internal audit.

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Bridget Ostojic, Associate Director

Bridget is an associate director in Protiviti's Risk and Compliance practice and a subject matter expert in online safety. She advises technology clients on the fast-evolving regulatory landscape governing digital platforms, including the EU Digital Services Act (DSA) and UK Online Safety Act (OSA), while bringing broad experience across privacy, regulatory compliance, and enterprise risk management.

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Eli Valenzuela, Senior Manager

Eli is a senior manager within Protiviti’s Risk and Compliance practice, focusing on the technology and financial services industries. Eli leverages her project management expertise to support technology firms, evaluating their risk assessment processes. She has also supported remediation projects for large financial services companies.

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