Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Whitepaper June 21, 2021 Preparing for a Dynamic Post-Pandemic Fraud Landscape - Top of Mind Compliance Issues for 2021 In as much as COVID-19 has dramatically changed the lives of people, organizations, technologies, processes and workflow for just about every industry, it has been a tremendous boon to criminal enterprises. The disruptions from the unfolding global health emergency have created an unprecedented opportunity for fraudsters to carry out often-sophisticated, technology-enabled illicit schemes… Infographic March 15, 2022 Infographic: Technology, Media and Telecommunications Executive Perspectives on Top Risks for 2022 and 2031 Restrictive government policies, the talent shortage, third-party outsourcing arrangements, disruptive digital technologies, and, of course, the persisting pandemic are the dominant risk issues being discussed in boardrooms and executive suites across the Technology, Media and Telecommunications (TMT) industry group.These risk issues and more are cited in Protiviti’s latest annual … Infographic February 23, 2022 Infographic: Consumer Products and Retail Executive Perspectives on Top Risks for 2022 and 2031 Whether it’s challenges in the supply chain, rising cost of products, raw materials and shipping, disruptive technologies, labor shortages, data breaches, or restrictive government policies, the list of market-changing risks facing the retail and consumer packaged goods industry is long and daunting. These risk issues and more are identified in Protiviti’s latest annual Top Risks… Whitepaper May 7, 2020 COVID-19 Borrowing Options: A Primer for Franchisees and Other Small and Medium-Size Businesses Amid unprecedented economic disruption caused by COVID-19, small and medium-size businesses (SMBs) that are the backbone of the U.S. economy face intertwining choices and challenges in determining the best courses of action to preserve their operations and protect the financial well-being of their employees. While direct bank and market financing remain an option for some, most small and medium-… Whitepaper August 13, 2024 Regulations and Demand for Accountability Set the Tone for the Future of ESG Disclosures In recent years, increasing pressures from a variety of stakeholders have combined to drive companies toward more sustainable practices in their business operations and greater transparency. The real game-changer, however, has been the proliferation of recent global environmental, social and governance (ESG) reporting regulations, which require a level of reporting far above the voluntary… Client Story March 10, 2023 Technology transformation and change management help non-profit organization reach donors and improve fundraising Technology transformation, change management help nonprofit reach donors, improve fundraising and impact communities Podcast July 14, 2023 Podcast | Procurement as a Service: Bringing Together Talent and Skills – with Chris Monk and Holly Lindstrom In the wake of a world-changing pandemic and amid current uncertainties in the global economy, organizations have made, and are making, some significant adjustments in their operations. For most, the procurement function is at or near the top of the list. These changes are critical for procurement leaders to navigate and manage as global supply challenges become more complex and organizations… Podcast December 9, 2024 Podcast | Legal and Risk Blind Spots in the Boardroom – with Frank Kurre and Chad Volkert In this episode, Protiviti Managing Directors Frank Kurre and Chad Volkert discuss legal blind spots and how to proactively prepare for potential investigations and litigation, including discussions around when and how the board should be engaged. Podcast June 16, 2025 Podcast | AI and Governance: Harnessing Innovation While Managing Risks- with Constantine Boyadjiev and Rich Kessler In this episode of the Blind Spots in the Boardroom podcast, Protiviti Managing Director and host Constantine Boyadjiev welcomes Rich Kessler, a Director in Protiviti’s Technology Risk and Resilience, to discusses the growing impact of AI, especially generative models, on governance functions. They explore the balance between innovation and risk, emphasizing responsible adoption through… Load More
