Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Podcast December 10, 2022 Podcast | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about… Podcast March 8, 2022 Podcast | The State of ESG Reporting Requirements and Mandates ESG reporting is garnering a growing amount of attention today, particularly among board members seeking to understand and possibly comply with specific requirements in their country or their industry. But when it comes to ESG reporting, there are a lot of questions. Who specifically is required to issue these ESG reports? Who is issuing them voluntarily? And more importantly, what do… Podcast Transcript March 8, 2022 Transcript | The State of ESG Reporting Requirements and Mandates ESG reporting is garnering a growing amount of attention today, particularly among board members seeking to understand and possibly comply with specific requirements in their country or their industry. But when it comes to ESG reporting, there are a lot of questions. Who specifically is required to issue these ESG reports? Who is issuing them voluntarily? And more importantly, what do… Whitepaper February 24, 2021 How New York’s New Truth in Lending Act Measures Against California and Federal Acts President Lyndon B. Johnson in 1968 signed the Federal Truth in Lending Act (TILA) to provide greater transparency regarding credit terms and fees. While greatly assisting consumers in comparison loan shopping, the regulation excluded business loans, as business owners were generally considered financially savvier than an average consumer and did not need protection. Fast-forward to December 23,… Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Client Story January 6, 2023 Cloud-based Healthcare Analytics Company Expands Solutions and Customers d2i is a cloud-based healthcare analytics solutions firm that’s on the move leveraging AWS. The company provides an unparalleled data analytics application that aggregates, harmonizes and enriches diverse data sources to some of the largest hospital emergency departments (ED) in the United States. The company currently extracts Electronic Health Record (EHR) data into their environment for over… Survey June 9, 2022 SOX Compliance Amid Rising Costs, Labor Shortages and Other Post-Pandemic Challenges Assessing SOX internal costs, hours, controls and other trends in the results of Protiviti’s 2022 Sarbanes-Oxley Compliance Survey Two-plus years into contending with a global pandemic, business leaders recognize that Sarbanes-Oxley compliance activities are not immune to a broad range of market disruptions. Inflation, a rising interest rate environment, ongoing supply chain volatility, a… Flash Report February 23, 2022 The Russian Invasion of Ukraine: Its Potential Implications and Impact On February 21, after months of building up forces close to Ukraine’s borders, Vladimir Putin recognized the Luhansk and Donetsk regions of Ukraine as “independent people’s republics.” He ordered the Russian Defense Ministry to deploy troops in those regions to “maintain the peace.” These actions commenced on the anniversary of Russia’s invasion of Crimea almost eight years to the day. The… Podcast Transcript December 19, 2022 Transcript | Understanding ESG Traceability in the Supply Chain – with Doug Johnson-Poensgen and Debjani Mallick A fast-growing ESG topic in boardrooms and C-suites is ESG traceability – achieving transparency into the complete supply chain of goods and services. Organizations – and more importantly, their customers and clients – are seeking more transparent, secure and responsible supply chains. This is about far more than one supplier or manufacturer meeting the organization’s ESG standards. It’s about… Load More
