Retail Improving long-term resiliency and your ability to adapt Retail innovation and transformation has become the imperative for companies that want to remain relevant and competitive. Customer expectations and behaviors are driving incredible change across the retail sector. From the growth of ecommerce to an increased focus on omnichannel, environmental, social and governance (ESG) issues and the supply chain ecosystem, retail organisations face a vast amount of challenges and opportunities.Protiviti helps retail organisations build supply chain resiliency, utilise data analytics to achieve market intelligence, and implement technology solutions and skillsets required for the adoption of new digital technologies — all while helping to meet growing customer and investor expectations around sustainability and social responsibility. Survey January 22, 2026 6 min read CPG and retail firms: Cybersecurity, customer experience and supply chain are top priorities Download Protiviti’s Top Risks Report 2026 for the CPG & retail industry, with insights on AI and Gen AI, cybersecurity, changing consumer behavior and global supply chain risks. Read More What we do Industry top risks Our services Sectors we serve Insights Client Stories Leadership Connect with us Our services for Retail companies Pro Rightmark Square Digital Transformation From supporting growth in e-commerce to replacing legacy applications, we assist retailers through every stage of digital transformation to enrich experiences for the customer journey. Through enterprise automation, we work with organisations to reduce operational costs, process times, and manual mistakes. Pro Document Stack Supply Chain Management We help analyse and optimise supply chains, building resilience into your supply chain while lowering costs. We focus on procurement, customs, distribution, and system development, utilising intelligent automation to transform supply chains. Pro Briefcase Payment Solutions We follow industry trends closely and work with retailers to utilise emerging payment systems while mitigating fraud and managing risks. We help design an infrastructure that supports a secure and seamless omnichannel customer experience. Pro Legal Briefcase Environmental, Social, Governance (ESG) We help develop an ESG strategy and roadmap to meet investor and customer expectations while minimising negative impacts on the environment. From here, we build systems to monitor sustainability program objectives and to report comprehensively and transparently. Pro Document Consent Cloud and Emerging Technologies Protiviti helps retailers incorporate cloud and other emerging technologies, such as artificial intelligence (AI), machine learning (ML), augmented reality (AR), and Internet of Things (IoT), to help scale on-demand, improve resiliency, and deploy solutions rapidly and securely. Pro Building office Data Privacy and Loyalty Programs With the fast growth of e-commerce and an expansion of loyalty programs, there has been an increase in concerns over data privacy. We help organisations build, assess, and strengthen data privacy programs and ensure compliance with the growing list of privacy regulations to protect customer trust. Pro Tools Gear Finance Transformation We drive retail finance transformation, from assessments through the execution of strategic initiatives to address the challenge now with a focus on the future of the enterprise. We provide solutions tailored to achieve your goals and provide a framework for continuous growth. Build resiliency. Leverage data analytics. Implement technology solutions. Retailers We help retailers including apparel and speciality, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. We work with retailers to implement tools and technologies, mitigate risk from loyalty programs and payments, and to offer a personalised customer experience. Build resiliency. Leverage data analytics. Implement technology solutions. Featured insights BLOG Succession Planning: Preparing for the AI-Fueled Future of Corporate Finance 7 min read The organizations that thrive in 2030 will be those that treat talent development, AI integration and organizational agility as interconnected priorities requiring coordinated action today and careful consideration of implications. AI adoption is... WHITEPAPER The NYDFS Part 500 Cybersecurity Audit Requirement 2 min read As cyber threats grow ever more sophisticated and relentless, New York’s financial institutions face heightened regulatory expectations under NYDFS Part 500—anchored by a rigorous cybersecurity audit requirement for large entities. This mandate is... SURVEY When AI Readiness Meets ROI Reckoning | AI Pulse Series 2026 5 min read Our latest analysis of our three AI Pulse surveys reveals a clear pattern: companies that break out of pilot mode and scale strategically are 3x more likely to exceed ROI expectations. Explore what it takes to turn AI from a perpetual experiment into... BLOG AI-Powered Quality Assurance Ushers in a New Era of Speed and Precision 5 min read Whether launching a customer-facing app or a cloud-native platform or integrating emerging technologies, effective quality assurance (QA) ensures software performs flawlessly, consistently, securely and swiftly. With AI, this strategic pillar of... WHITEPAPER Setting the 2026 Audit Committee Agenda 4 min read As organisations grapple with rapid technological change, evolving regulations, and increasing risks in areas like AI, cybersecurity, and data privacy, audit committees are being called on to broaden their view of enterprise risk and governance. With... NEWSLETTER Money Well Spent? Capturing AI’s Elusive ROI 2 min read Discover insights on capturing AI’s ROI in this edition of Board Perspectives, featuring expert advice on navigating the complexities of AI investment. Previous Article Pagination Next Article Featured client stories Real Estate Investment Trust Enhances Business Resilience With Improved ESG Reporting 6 min read Enhance your business resilience with comprehensive ESG reporting. This real estate investment trust leads in sustainability with a robust GHG emissions reduction plan and benchmarking. Rural Lifestyle Retailer Builds Customer Loyalty With Enhanced CIAM Strategy 5 min read Protiviti partnered with a rural lifestyle retailer client to assess its Customer Identity and Access Management (CIAM) program and architecture. Finance Transformation Sets Course for Future Success 5 min read A U.S.-based global skincare company was unable to provide timely financial reporting and performance analytics to its key stakeholders and private equity sponsor. Protiviti partnered with the company’s CFO, VP of Finance, Controller, and key... Client story: Apparel company's 'Instagram project' 4 min read Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current... Global Chocolatier Adopts Privacy Technology to Prevent Data Exposure 3 min read Data privacy has become a strategic priority as companies adapt to comply with rapidly proliferating data privacy laws. Recent years have seen the adoption of the European Union’s General Data Protection Regulation (GDPR), the more recent California... A National Retailer Takes on Inventory Shrink to Improve Margins 7 min read Protiviti created a transparent end-to-end process flow by identifying gaps and providing recommendations for improvement and savings. A data deep dive reviewed elements of sales, markdowns and shrink data and a statistical analyses of shrink,... Global Retailer Goes Digital: Revitalising Store Operations and Enhancing Community Commitment 6 min read Protiviti leveraged Microsoft Power BI to help this client transform its operational analytics. We built a user interface that generates analytics every 15 minutes and is easy to use with little training required. From staffing and sales targets to... Previous Article Pagination Next Article Pro System Security See the latest industry insights in our Consumer Products & Retail newsletter Sign up to stay up-to-date on industry news. Learn More Pro Briefcase Check out the Retail posts on the Protiviti View blog Find blogs relevant to your industry via Consumer Products & Services Read More Leadership Carol Raimo Carol Raimo is Protiviti's Global Consumer Products and Services Industry Lead and has over 36 years of consulting experience. She is responsible for setting the strategy to provide industry-specific solutions to clients as they transform their business. Strategic areas ... Learn More Anneke Wieling Anneke is the Practice Lead for Protiviti’s European Business Performance Improvement practice and the Amsterdam office. She joined Protiviti in in January 2006. Previously she worked in the advisory practice of KPMG. In addition to her consulting experience, Anneke has ... Learn More
