Insurance

Faced with unprecedented disruption and cost pressure, insurance companies are navigating the challenges of meeting customer service expectations at competitive rates while offering innovative products and personalised distribution channels to remain relevant. Insurance companies are also dealing with questions about labor issues and the future of work, sustainability requisites, and broader economic factors like increasing interest rates and inflation. For an industry in which many participants have historically lagged in modernising operating models and systems, the time for change is now. Winners will leverage emerging technology and a diverse, agile, highly skilled workforce to gain customer loyalty and market share while protecting profitability.

Protiviti helps insurers to be more effective and efficient in a way that is risk-sensitive, regulatory compliant, well-controlled, and enabled by leading technologies.

Our firm is widely recognised for delivering practical solutions to insurance organisations that embody the five characteristics needed to succeed in the face of disruption: human, flexible, intelligent, innovative, modular. We have assembled integrated teams of technology and process advisors with the skill to help executives develop innovative solutions to confidently face emerging challenges and identify opportunities for structural transformation that align with your core values to ensure sustained future growth.

Together with Robert Half, the world's first and largest specialised talent solutions firm, Protiviti offers the unrivaled combination of consulting expertise with Robert Half’s deep pool of highly skilled and experienced professionals to solve your business challenges using our unique, flexible delivery models.

Featured insights

INSIGHTS PAPER

Part 2: Risk transformation and the intersection with business transformation

Risk maturity is a measure of an organisation’s risk management capabilities and culture. As organisations raise their risk maturity, it enhances elements across governance and framework, processes, people and organisations, methodologies, systems...

BLOGS

Business get ready! Australia takes another step forward with climate-related disclosure requirements

The Australian proposed sustainability reporting regulation, also known as The Treasury Laws Amendment (Financial Market Infrastructure and Other measures) Bill 2024 is now before the Australian Parliament for adoption. This follows a comment period...

PODCAST

Risky Women Podcast | Women in Risk Management: Challenges and Opportunities

Dive into the world of women in risk management. In this Risky Women podcast, Jenny Wong & Gayle Lacey discuss risk management challenges & opportunities.

BLOG

Improving Financial Services’ Efficiency with Copilot for Microsoft 365

Recently, Protiviti worked with Microsoft to author a whitepaper titled Microsoft Copilot for Microsoft 365: Maximizing its Potential for Financial Services Industry. In this whitepaper, Microsoft and Protiviti provide detailed information on the...

WHITEPAPER

Can we trust culture and conduct to guide decision making in the financial services industry?

More than 15 years after the great financial crisis, the financial industry’s culture and conduct remain very much in the headlines. Has nothing changed? A lot has indeed changed, though bad actors still manage to prevail at times. Maintaining good...

INSIGHTS PAPER

Part 1: Value chain mapping for risk transformation in Australia's new regulatory environment

New regulations in Australia have created new priorities around governance, executive accountability, and operational resilience. The new rules raise pressure on firms to transform in multiple ways, including through value chain analysis.

INFOGRAPHIC

Infographic | SIFMA’s Quantum Dawn VII

Quantum Dawn VII is the latest iteration of SIFMA's biannual cybersecurity exercise focused on the outage of a critical third-party service provider (CTP). The simulation and concluding survey found many financial institutions are already experienced...

Featured client stories

Pacific Life Leverages Trust and Strong Partnerships to Achieve HR Transformation

Discover how Pacific Life transformed their HR strategies, highlighting the pivotal role Protiviti played in driving success through trust and strategic partnership.

Insurance Distribution Firm Positions Itself for Successful IPO and Global Expansion with Finance and Technology Transformation

An award-winning, entrepreneurial insurance distribution and risk management firm serving more than 1.2 million clients was facing multiple challenges as it prepared to launch an initial public offering (IPO). The company was experiencing massive...

Specialty insurer standardises policy platforms to deliver operational efficiencies ahead of IPO

A global specialty insurance organisation had been growing rapidly through a roll-up strategy to position itself for an initial public offering (IPO). The acquisitions created multiple underwriting and policy management processes and systems that...

Transforming risk culture from the bottom up: A global insurance provider’s RCSA journey

A leading global property and casualty insurance provider set out to transform its risk controls as part of an ongoing effort to promote a culture of excellence. Siloed knowledge of operational risk and controls made it difficult for the organisation...

Insurance giant seeks staff augmentation, gains new opportunities for growth

A global insurance company — like so many other businesses — had come to rely on a service provider in India for finance operations support. It had no plan to change that arrangement. Then COVID struck. One week before 2020’s first-quarter closing,...

Leadership

Tom is a Managing Director with more than 24 years of experience helping clients in the financial services industry solve technology, compliance, and risk management challenges. In addition to leading our Technology Consulting practice for the insurance industry ...

Luca Medizza è Managing Director presso l’ufficio di Milano ed è responsabile dell’area compliance per l’industry Financial Services. Con oltre 22 anni di esperienza, prima di entrare a far parte di Protiviti ha iniziato la sua esperienza professionale in Arthur ...