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Digital & CX

Perspectives from our diverse team of makers, strategists, and technologists with insights to help you ignite innovation, create connected experiences, automate processes, and drive business growth in today’s fast-moving market.

Digital & CX
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Survey

July 22, 2026
12 min read

The AI-People Conundrum: Learning to Lead, Not Lag | AI Pulse - Vol.5

Learn how organisations are preparing for AI with insights on workforce transformation, AI maturity, HR readiness and business value creation in Protiviti’s AI Pulse Survey Vol. 5.
Read more

Digital Transformation

SURVEY June 25, 2026
7 min read

2026 Global Transformation Survey

2026 Global Transformation Survey findings reveal how C-suite alignment, shared performance metrics and technology modernisation help organisations...
BLOG June 2, 2026
5 min read

Google’s New Search Box: 25 Years in the Making

Two years ago, Google introduced AI Overviews, leading to speculation that traditional Search was on life support. Last year, Google unveiled AI Mode,...
BLOG May 19, 2026
5 min read

Your Sales Pipeline Isn’t Broken. Your Revenue System Is

Economic pressure isn’t slowing growth. It’s exposing whether you actually control it. What many leadership teams often react to as a pipeline...
BLOG May 8, 2026
4 min read

Operationalizing Growth: Moving From Revenue Heroics to Control and Scale

While they rarely say it out loud, many executives feel it every quarter: The organization is working harder but achieving less predictability. The...
SURVEY June 25, 2026
7 min read

2026 Global Transformation Survey

2026 Global Transformation Survey findings reveal how C-suite alignment, shared performance metrics and technology modernisation help organisations...
BLOG June 2, 2026
5 min read

Google’s New Search Box: 25 Years in the Making

Two years ago, Google introduced AI Overviews, leading to speculation that traditional Search was on life support. Last year, Google unveiled AI Mode,...
BLOG May 19, 2026
5 min read

Your Sales Pipeline Isn’t Broken. Your Revenue System Is

Economic pressure isn’t slowing growth. It’s exposing whether you actually control it. What many leadership teams often react to as a pipeline...
BLOG May 8, 2026
4 min read

Operationalizing Growth: Moving From Revenue Heroics to Control and Scale

While they rarely say it out loud, many executives feel it every quarter: The organization is working harder but achieving less predictability. The...

Customer Experience

BLOG May 1, 2026
6 min read

Customer Experience: Why Strategy, Data and Technology Must Work Together

“Start with customer experience and work backward to the technology.” – Steve Jobs  Whether you are in the business of selling products, promoting...
BLOG March 31, 2026
4 min read

AI Won’t Fix Government CX — But it Will Expose What’s Broken

Artificial Intelligence (AI) adoption in government is accelerating, driven by pressure to improve service delivery, expand self-service and meet...
BLOG March 18, 2026
4 min read

From Investment to Impact: Unlocking the Value of Personalization

Today’s customers expect more than seamless digital experience. They expect relevant, personalized interactions across every touchpoint, no matter...
BLOG March 3, 2026
5 min read

Digital Accessibility Is a Leadership Test, Not a Compliance Exercise

Digital accessibility has evolved from a compliance checkbox into a core leadership responsibility. With the April 2026 Web Content Accessibility...
BLOG May 1, 2026
6 min read

Customer Experience: Why Strategy, Data and Technology Must Work Together

“Start with customer experience and work backward to the technology.” – Steve Jobs  Whether you are in the business of selling products, promoting...
BLOG March 31, 2026
4 min read

AI Won’t Fix Government CX — But it Will Expose What’s Broken

Artificial Intelligence (AI) adoption in government is accelerating, driven by pressure to improve service delivery, expand self-service and meet...
BLOG March 18, 2026
4 min read

From Investment to Impact: Unlocking the Value of Personalization

Today’s customers expect more than seamless digital experience. They expect relevant, personalized interactions across every touchpoint, no matter...
BLOG March 3, 2026
5 min read

Digital Accessibility Is a Leadership Test, Not a Compliance Exercise

Digital accessibility has evolved from a compliance checkbox into a core leadership responsibility. With the April 2026 Web Content Accessibility...

The Customer Experience by VISION by Protiviti

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Intelligent Automation

SURVEY July 22, 2026
12 min read

The AI-People Conundrum: Learning to Lead, Not Lag | AI Pulse - Vol.5

Learn how organisations are preparing for AI with insights on workforce transformation, AI maturity, HR readiness and business value creation in...
RESEARCH GUIDE April 29, 2026
153 min read

Guide to AI Governance – Frequently Asked Questions

Learn more about AI governance frameworks, risks, ROI, compliance and enterprise strategy. Explore key insights in this AI Governance FAQs guide for...
BLOG March 27, 2026
6 min read

Telco’s Big Test: Engineering Trust in the AI Fraud Era

The Mobile World Congress 2026 in Barcelona earlier in March featured extensive discussions among telco leaders on AI's transition from specialized...
VISION Image 2
VISION February 27, 2026
1 min read

Scaling sustainability in business with former ISA head and Honeywell exec Prabhu Soundarrajan

“Environmental risk is a key part of that overall envelope of business risk.” “We’ve had the opportunity to learn from different...
SURVEY July 22, 2026
12 min read

The AI-People Conundrum: Learning to Lead, Not Lag | AI Pulse - Vol.5

Learn how organisations are preparing for AI with insights on workforce transformation, AI maturity, HR readiness and business value creation in...
RESEARCH GUIDE April 29, 2026
153 min read

Guide to AI Governance – Frequently Asked Questions

Learn more about AI governance frameworks, risks, ROI, compliance and enterprise strategy. Explore key insights in this AI Governance FAQs guide for...
BLOG March 27, 2026
6 min read

Telco’s Big Test: Engineering Trust in the AI Fraud Era

The Mobile World Congress 2026 in Barcelona earlier in March featured extensive discussions among telco leaders on AI's transition from specialized...
VISION Image 2
VISION February 27, 2026
1 min read

Scaling sustainability in business with former ISA head and Honeywell exec Prabhu Soundarrajan

“Environmental risk is a key part of that overall envelope of business risk.” “We’ve had the opportunity to learn from different...
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