Digital Experience Collection Perspectives from our diverse team of makers, strategists, and technologists with insights to help you ignite innovation, create connected experiences, automate processes, and drive business growth in today’s fast-moving market. Global execs say CX is crucial to success but most still struggle to optimize its performance When it comes to the overall customer experience, global business leaders seem confident they’re getting it mostly right, but their responses also reveal areas for improvement, particularly around their company’s ability to optimise it effectively, according to the findings of Protiviti-Oxford’s Global Executive Outlook on the Customer Experience. Read More Digital Transformation VISION June 25, 2025 1 min read Global execs say CX is crucial to success but most still struggle to optimize its performance ▪ 47% of global executives say customer experience is extremely important to business success, but only 17% say their company is extremely effective... VISION May 28, 2025 1 min read Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem.... PODCAST April 23, 2025 3 min read Podcast | Unpacking the ESG Implications of Digital Assets and Blockchain - with Frank Kurre and Ann Rodriguez In this episode, host Frank Kurre speaks with digital asset and risk expert Ann Rodriguez for a timely conversation on the Environmental, Social, and... PODCAST April 16, 2025 3 min read Podcast | Digital Assets and Their Implications for Governance and Strategy – with Frank Kurre and Ann Rodriguez In this Episode, host Frank Kurre welcomes Ann Rodriguez, a seasoned executive who brings extensive leadership experience from Deutsche Bank, GE... Previous Article Pagination Next Article VISION June 25, 2025 1 min read Global execs say CX is crucial to success but most still struggle to optimize its performance ▪ 47% of global executives say customer experience is extremely important to business success, but only 17% say their company is extremely effective... VISION May 28, 2025 1 min read Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem.... PODCAST April 23, 2025 3 min read Podcast | Unpacking the ESG Implications of Digital Assets and Blockchain - with Frank Kurre and Ann Rodriguez In this episode, host Frank Kurre speaks with digital asset and risk expert Ann Rodriguez for a timely conversation on the Environmental, Social, and... PODCAST April 16, 2025 3 min read Podcast | Digital Assets and Their Implications for Governance and Strategy – with Frank Kurre and Ann Rodriguez In this Episode, host Frank Kurre welcomes Ann Rodriguez, a seasoned executive who brings extensive leadership experience from Deutsche Bank, GE... Customer Experience VISION July 7, 2025 1 min read Microsoft GM of Global Advertising: AI-driven personalization will fundamentally reshape CX “We really look to lean into AI and other technologies to really help us move faster and scale.” “Our ability to really connect marketing with... VISION May 25, 2025 1 min read Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya "The consumers are going to look for opportunities to treat themselves from time to time. I think those are the kinds of opportunities businesses... VISION May 23, 2025 1 min read Former Procter & Gamble global CMO Jim Stengel: A hyperfocus on customers builds trust in tough times "I think this era of building brands, building organizations that people admire, want to be a part of, feel like they share their values, is actually... INSIGHTS PAPER March 21, 2025 9 min read ISO 20022 Compliance Countdown The new global messaging standard ISO 20022 provides a unified language for electronic data interchange between financial institutions. It is intended... Previous Article Pagination Next Article VISION July 7, 2025 1 min read Microsoft GM of Global Advertising: AI-driven personalization will fundamentally reshape CX “We really look to lean into AI and other technologies to really help us move faster and scale.” “Our ability to really connect marketing with... VISION May 25, 2025 1 min read Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya "The consumers are going to look for opportunities to treat themselves from time to time. I think those are the kinds of opportunities businesses... VISION May 23, 2025 1 min read Former Procter & Gamble global CMO Jim Stengel: A hyperfocus on customers builds trust in tough times "I think this era of building brands, building organizations that people admire, want to be a part of, feel like they share their values, is actually... INSIGHTS PAPER March 21, 2025 9 min read ISO 20022 Compliance Countdown The new global messaging standard ISO 20022 provides a unified language for electronic data interchange between financial institutions. It is intended... The Customer Experience by VISION by Protiviti Learn more Intelligent Automation SURVEY August 19, 2025 8 min read From Data Confusion to AI Confidence - Data Is the Foundation of Trustworthy AI | AI Pulse Survey AI Pulse Survey Vol. 2 results are in! AI’s potential starts with data clarity. Discover how leading organisations are cutting through data chaos with... NEWSLETTER April 14, 2025 2 min read Agentic AI: What It Is and Why Boards Should Care In 2024, generative artificial intelligence (AI) was all the rage. In 2025, agentic AI has surfaced as the next frontier of AI deployment. What is... SURVEY March 11, 2025 8 min read Disruptors see the world differently Disruptive change is happening, and more is coming. Is your organisation ready to seize the moment? 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Our results, based on a global survey of more than... SURVEY February 13, 2025 3 min read 2025 Report on Top Risks Read Protiviti's Top Risks Report 2025 covering executives' views on emerging risks related to AI, cyber threats, talent management, and economic... Content Collections Transformation and Innovation Collection Perspectives from our talented team of makers, strategists and technologists to help you innovate, automate, modernise, or reimagine your business. Our content transformation and innovation collection offers global perspectives to help you drive business growth and succeed in today's market. Read More Technology Industry Collection A curated collection of topics, trends and insights to help technology, media and telecom (TMT) industry organisations face today's challenges and opportunities. For any critical point in a company's growth, explore Protiviti's insights and solutions. Our team will enable your business with a comprehensive approach to… Read More
