Industry Insights - Consumer Products & Retail 3 min read As we kick off the first edition of 2026, this month’s insights focus on what’s ahead. From an upcoming webinar exploring emerging internal audit risks and opportunities, to how ServiceNow AI agents are reshaping business operations, we’re starting the year with timely perspectives and fresh insights to help inform early priorities.Subscribe to monthly insights Featured Insights 2026 Top Risks and Opportunities: An Internal Audit Perspective Join us on Wednesday, February 4, 2026, for an insightful, interactive webinar examining emerging internal audit risks and opportunities and their potential impact on your organisation. In this session, our experts will showcase the latest Top Risks and Opportunities Survey results and provide valuable insights into what these results mean for Chief Audit Executives.Read the full report Join the webinar From Insight to Action: How ServiceNow AI Agents Are Reshaping Business Operations As AI adoption accelerates, organisations face growing complexity across agents, workflows and risk. Learn how ServiceNow enables governed AI at scale. Read more Learn more about Protiviti: BLOG | INSIGHTS | WHO WE ARE Top 3 Consumer Products and Retail Reads Beyond Go-Live: Change Enablement at the Heart of ERP Transformation ERP success doesn’t end at go-live. Learn how organisations are prioritising change enablement, communication, and leadership to help teams adapt, build trust, and realise lasting value from ERP transformations. Read more Why Customer Experience Optimisation Requires Cross-Functional Accountability Customer experience is a critical driver of growth, yet many organisations struggle to translate CX priorities into effective execution. Learn how leaders can close the CX performance gap through stronger alignment, data-driven insights, and smarter use of technology. Read more Climate risk assessment: A practical framework for non-financial enterprises As climate risk regulations continue to evolve, organisations face growing pressure to embed climate considerations into existing risk management frameworks. Integrating climate risk alongside other non-financial risks helps strengthen resilience, support compliance, and inform long-term strategy. Read more Explore This Year’s Top 10 Reads Artificial Intelligence SURVEY September 30, 2025 6 min read From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 Protiviti's AI Survey 3.0 reveals organisations are using Agentic AI to enhance decisions, improve efficiency and shape the future. BLOG September 18, 2025 7 min read AI at the Crossroads of Online Safety: Reimagining Trust, Compliance and Global Protection Strategies The rise of AI is redefining the trust and safety dynamics within digital ecosystems, challenging existing frameworks. Why it matters: Companies face... BLOG August 6, 2025 6 min read Speed Up or Slip Behind: How Accelerating AI Can Transform Risks Into Rewards In many life situations, if there is a high risk, the tendency is to slow down. It’s common to take your time, think through things and move... Previous Article Pagination Next Article SURVEY September 30, 2025 6 min read From Automation to Autonomy - The Capabilities and Complexities of AI Agents | AI Pulse - Vol.3 Protiviti's AI Survey 3.0 reveals organisations are using Agentic AI to enhance decisions, improve efficiency and shape the future. BLOG September 18, 2025 7 min read AI at the Crossroads of Online Safety: Reimagining Trust, Compliance and Global Protection Strategies The rise of AI is redefining the trust and safety dynamics within digital ecosystems, challenging existing frameworks. Why it matters: Companies face... BLOG August 6, 2025 6 min read Speed Up or Slip Behind: How Accelerating AI Can Transform Risks Into Rewards In many life situations, if there is a high risk, the tendency is to slow down. It’s common to take your time, think through things and move... Customer Experience VISION May 22, 2025 1 min read We think you’ll love this! Hyper-personalization supercharges CX in the age of AI Did you know Netflix recommendations change based on where you are, when you are watching and on which device? I didn’t. Hyper-personalization... VISION June 25, 2025 1 min read Global execs say CX is crucial to success but most still struggle to optimize its performance ▪ 47% of global executives say customer experience is extremely important to business success, but only 17% say their company is extremely effective... VISION July 7, 2025 1 min read Microsoft GM of Global Advertising: AI-driven personalization will fundamentally reshape CX “We really look to lean into AI and other technologies to really help us move faster and scale.” “Our ability to really connect marketing with... Previous Article Pagination Next Article VISION May 22, 2025 1 min read We think you’ll love this! Hyper-personalization supercharges CX in the age of AI Did you know Netflix recommendations change based on where you are, when you are watching and on which device? I didn’t. Hyper-personalization... VISION June 25, 2025 1 min read Global execs say CX is crucial to success but most still struggle to optimize its performance ▪ 47% of global executives say customer experience is extremely important to business success, but only 17% say their company is extremely effective... VISION July 7, 2025 1 min read Microsoft GM of Global Advertising: AI-driven personalization will fundamentally reshape CX “We really look to lean into AI and other technologies to really help us move faster and scale.” “Our ability to really connect marketing with... Operations & Technology BLOG February 6, 2025 6 min read Technology Enablement—Fueled by Data—Is the Ticket to Cost Optimization Prioritizing technology enablement is key to optimizing costs throughout the enterprise given the interrelated nature of cost optimization and... BLOG January 14, 2025 4 min read Privacy Compliance: The Role of Digital Identity Driven by stringent global privacy regulations, consumer privacy and security are top of mind for technology executives. Compliance with these... BLOG February 10, 2025 5 min read The Crucial Role of Business Integrators in SAP S/4HANA Implementations Successful enterprise resource planning (ERP) programs enable transformation and help companies achieve their strategic objectives. To achieve true... BLOG July 1, 2025 4 min read Mastering Copilot Feels Just Like Playing the Piano — Here's Why Microsoft Copilot is an incredible tool. Yet, in my work with clients (I’ve probably taught Copilot in some form to nearly 50 different companies), I... Previous Article Pagination Next Article BLOG February 6, 2025 6 min read Technology Enablement—Fueled by Data—Is the Ticket to Cost Optimization Prioritizing technology enablement is key to optimizing costs throughout the enterprise given the interrelated nature of cost optimization and... BLOG January 14, 2025 4 min read Privacy Compliance: The Role of Digital Identity Driven by stringent global privacy regulations, consumer privacy and security are top of mind for technology executives. Compliance with these... BLOG February 10, 2025 5 min read The Crucial Role of Business Integrators in SAP S/4HANA Implementations Successful enterprise resource planning (ERP) programs enable transformation and help companies achieve their strategic objectives. To achieve true... BLOG July 1, 2025 4 min read Mastering Copilot Feels Just Like Playing the Piano — Here's Why Microsoft Copilot is an incredible tool. Yet, in my work with clients (I’ve probably taught Copilot in some form to nearly 50 different companies), I... Protiviti Services for Consumer Goods & Retail Pro Briefcase Consumer Goods Protiviti helps Consumer Goods organisations to rethink core business operations and transform for evolving customer needs and stakeholders’ expectations. Our expertise helps companies to respond quickly to challenges and identify innovative ways to embed resilience, optimise margin and improve operational performance. Pro Workflow Flowchart Retail Protiviti helps Retail organisations including apparel and specialty, food, beverage and tobacco, restaurants and food service, and home furnishings sectors reach customers where they are through business transformation efforts focused on evolving customer needs. Topics Internal Audit and Corporate Governance Risk Management and Regulatory Compliance Business Performance Industries Retail Consumer Products and Services
