ServiceNow Consulting Services

Drive digital transformation and continuous improvement

Our ServiceNow teams assist with analysis, design, and configuration/customisation of the solution, including organisational change management, to ensure successful adoption. We cover our clients’ entire ServiceNow journey, from new implementations to optimisation and continuous improvement initiatives.

Protiviti’s partnership with ServiceNow accomplishes an innovative approach to our consulting services in IT, governance, risk and compliance, and business process improvement. We integrate our deep domain expertise with ServiceNow’s market-leading technology, offering end-to-end digital transformation and continuous improvement services.

We offer digital transformation and continuous improvement services

Implementation Services

Protiviti’s ServiceNow experts offer a comprehensive range of implementation services based on each client’s needs, including:

Tool modernisation/optimisation with powerful, easy external integration
IT and enterprise service management for streamlined execution and better user experiences
IT operations management for end-to-end asset management across hardware, software, and cloud

Operational Resilience Improvements

Operational resilience is an organisation’s ability to detect, prevent, respond to, recover, and learn from operational disruptions that may impact the delivery of important business and economic functions or underlying business services. Protiviti’s ServiceNow consulting services help clients achieve operational resilience through:

Governance, risk, and compliance
Business continuity management
Security operations (for SOAR)

Enable Digital Transformation

Protiviti’s ServiceNow experts help clients establish an enterprise-wide, single strategic platform for HR, customer, and legal workflows, project/portfolio management, and custom applications.

Our ServiceNow commitment

Protiviti’s ServiceNow partnership combines our deep domain expertise with ServiceNow’s market-leading technology, offering end-to-end digital transformation and continuous improvement services in IT, governance, risk and compliance, and business process improvement.

Leadership

Enrico Ferretti

Enrico Ferretti has been with Protiviti since 2007 and is responsible for the Technology Consulting service line and the Telecommunication industry in Italy. Previously, Enrico gained more than ten years of professional experience in Accenture, where he held various ...

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Samir Datt

Samir is a founding member of Protiviti, with over 25 years’ technology consulting experience. He serves as the Global Lead of Protiviti’s Technology Strategy & Architecture segment, which partners with clients to increase the maturity of information ...