Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Flash Report May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Client Story September 24, 2024 Enhancing Cyber Resilience Strategies in Global Manufacturing with the FAIR Methodology Protiviti helps a global manufacturer enhance cyber resilience strategies with a Factor Analysis of Information Risk (FAIR) quantification program. Whitepaper November 26, 2024 Network and information security directive 2 (NIS2) The European Commission has revised the NIS Directive, expanding its scope to include numerous new sectors. This revision aims to enhance cybersecurity across the entire European region by unifying national laws with common minimum requirements. For many companies located within European Union (EU) Member States, as well as non-EU organisations that provide services within the EU, NIS2 represents… Whitepaper May 28, 2024 DORA Compliance: Untangling Key Hurdles to Implementation The Digital Operational Resilience Act (DORA), or more formally known as Regulation (EU) 2022/2554, took effect on 16 January 2023, with final industry compliance required by 17 January 2025. The regulation underscores the importance of digital operational resilience in today’s increasingly interconnected and digitized landscape and seeks to expand the reach of European regulators incorporating… Podcast June 29, 2022 Podcast | From Qubits to Qumodes in Photonic Quantum Computing with QuiX Quantum In late 2020, physicists in China generated controversy by claiming quantum advantage with a photonic quantum computing system that’s technically not programmable. Other companies have been experimenting with photonic systems, including QuiX Quantum. How do these machines work? Should scientists redefine what quantum advantage means, focusing on practical, usable problems a machine is solving?… Newsletter July 13, 2023 The Metaverse: The Dawn of a New Generation of Capabilities The big picture: The metaverse has the potential to be a disruptive, expansive and transformative force, even to the point of spawning its own economy. Every board has a fiduciary duty to evaluate that potential for its company’s future. By the numbers: According to a survey of 250 global business leaders, the metaverse has the potential to dramatically alter the future of the human experience… Blogs August 8, 2023 The metaverse in 2040? Buckle up for a bumpy ride, says Elon professor and Pew researcher Janna Anderson, professor of communications and director of the Imagining the Internet Center at Elon University, is the lead author of the report The Metaverse in 2040, published in partnership with Pew Research. She is a senior contract researcher for Pew and co-leads the center’s 19-year series of reports outlining experts’ predictions for the most likely future of digital life. The full… Blogs May 19, 2023 Amie Pinder’s squiggly career: “I wanted to see inside the black box” What’s it like to change professions and gain a variety of experience? Amie Pinder, director of technology resilience risk at the London Stock Exchange Group, started her career in audit, but realised the world of technology was waiting for her. She speaks to Simran Sadhra and Rhianne Williams from Protiviti’s iGROWW network about her journey. Podcast Transcript October 5, 2022 Transcript | From Qubits to Qumodes in Photonic Quantum Computing with QuiX Quantum In late 2020, physicists in China generated controversy by claiming quantum advantage with a photonic quantum computing system that’s technically not programmable. Other companies have been experimenting with photonic systems, including QuiX Quantum. How do these machines work? Should scientists redefine what quantum advantage means, focusing on practical, usable problems a machine is solving?… Client Story March 21, 2023 Florida-Based Bank Optimises Customer Relationship Value Through Innovative Data Approach This Florida-based organisation has grown from a small community back to one of the state’s largest financial institutions. Over time, the bank built its reputation by maintaining the personalised service of a community bank while investing in the talent, technology and financial products customers expect from a large bank – from facilitating inbound investments and empowering small businesses to… Load More
