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  • Insights paper

    October 1, 2025
    Strengthening decision-making with OSFI’s E-23 Model Risk Management Guideline
    The Office of the Superintendent of Financial Institutions (OSFI) has taken a pivotal step forward with its E-23 Model Risk Management Guideline, underscoring the importance of robust governance, validation and monitoring frameworks to mitigate risks associated with the use of models across various domains. OSFI first published the guideline in 2017, and the final draft, published on September 11…

  • Insights paper

    May 20, 2025
    Collaborative Security for Medical Devices – Best Practices for Device Manufacturers and Healthcare Delivery Organisations
    The proliferation of connected medical devices continues to introduce new cybersecurity risks that could impact patient safety and the security and privacy of patient data. To address these challenges, it is imperative that medical device manufacturers (MDMs) and healthcare delivery organisations (HDOs) collaborate effectively and prioritise medical device security (including design,…

  • Podcast Transcript

    August 23, 2021
    Transcript | Workplace Transformation
    Next in our Transformation Series, guest host Lucy Pearman talks with Sophie Krynauw about the future of insurance and workplaces in a digital environment with global collaborative teams focusing on outcomes rather than process.

  • Blogs

    June 8, 2023
    ‘Surround yourself with people who care’… In conversation with Valeria Locatelli
    Putting yourself first when navigating a career isn’t easy, but Valeria Locatelli, chief internal auditor at Pension Insurance Corporation, has some good advice to share. In a candid interview with Simran Sadhra from Protiviti’s iGROWW network, she explores priorities, purpose and passion – and the power of people in your corner.

  • Podcast Transcript

    February 18, 2023
    Transcript | ESG from a Legal Perspective – with Dennis Kerrigan and Rich Cohen
    In this episode, we focus on ESG from a legal perspective. Alyse Mauro Mason, an Associate Director with the Business Performance Improvement solution and ESG practice at Protiviti, interviews Dennis Kerrigan, Executive Vice President and General Counsel for the Hanover Insurance Group, and Rich Cohen, a Managing Director with the Legal Consulting practice at Protiviti.

  • Podcast

    January 24, 2023
    Podcast | ESG from a Legal Perspective – with Dennis Kerrigan and Rich Cohen
    In this episode, we focus on ESG from a legal perspective. Alyse Mauro Mason, an Associate Director with the Business Performance Improvement solution and ESG practice at Protiviti, interviews Dennis Kerrigan, Executive Vice President and General Counsel for the Hanover Insurance Group, and Rich Cohen, a Managing Director with the Legal Consulting practice at Protiviti. Dennis and Rich join this…

  • Client Story

    May 26, 2023
    Specialty insurer standardises policy platforms to deliver operational efficiencies ahead of IPO
    A global specialty insurance organisation had been growing rapidly through a roll-up strategy to position itself for an initial public offering (IPO). The acquisitions created multiple underwriting and policy management processes and systems that were hindering operational efficiency. Executive leadership understood that to achieve the highest equity valuation possible it would need to…

  • Podcast Transcript

    August 29, 2023
    Transcript | Implications of U.S. Banking Regulators’ Final Guidance on TPRM – with Brian Kostek, Kathryn Hardman and Helen Smith
    In June, nearly two years after issuing their proposal for third-party risk management (TPRM), the U.S. banking regulators – the Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System and the Federal Deposit Insurance Corporation – finalised their guidance.In this podcast, Brian Kostek from Protiviti interviews Kathryn Hardman from Veritex Bank and Helen…

  • Podcast

    August 29, 2023
    Implications of U.S. Banking Regulators’ Final Guidance on TPRM – with Brian Kostek, Kathryn Hardman and Helen Smith
    In June, nearly two years after issuing their proposal for third-party risk management (TPRM), the U.S. banking regulators – the Office of the Comptroller of the Currency, the Board of Governors of the Federal Reserve System and the Federal Deposit Insurance Corporation – finalised their guidance.In this podcast, Brian Kostek from Protiviti interviews Kathryn Hardman from Veritex Bank and Helen…

  • Client Story

    March 17, 2021
    Financial lender and co-op owner get a fresh start with an integrated CRM solution
    The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with…
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