Cloud Managed Services

Cloud management expertise for maximum cloud value

Are you maximising innovation, value and potential of the cloud?

Our cloud managed services provide cloud production operations with off-site services and local support for routine tasks while driving continuous service improvements related to managing client systems and infrastructure.  We define service levels that are appropriate to support your business objectives while balancing costs.

With our cloud managed services, you’ll have a harmonised, transparent, secure, and optimised service with full accountability. We leverage common processes and procedures that integrate well with Protiviti’s end-to-end managed services capabilities including security, IoT, and other emerging technologies. Our approach provides predictability and quality across multiple areas of managed technology.  We can customise the managed services to your current needs and processes.


Our approach provides predictability and quality across multiple areas of managed technology

Enhance your Cloud production operations

Operations Assessment

Analysis is key to gaining insight and efficiency. We review your environment to document key components and current state against leading security, governance, performance, change management, and optimisation practices.

 

Transition and Build

With the assessment results in hand, we’ll define the processes, roles, escalation paths, and accelerators that will enable service delivery. We define SLAs and identify process dependencies and inputs.

 

Operationalise / Run

We onboard team members, grant access, and refresh documented SOPs and job aids for your custom environment. We activate our baseline metrics and service measurement processes. Active managed service operations monitor and deliver all services.

 

Continuous Improvement

We identify emerging technologies (e.g., AI/ML and automation) and ITSM practices to further accelerate service delivery. Through regular reviews of processes and systems, we explore opportunities to improve the value of our services and optimise your cloud environment.

 

Relieve burdens on operational resources and optimise cloud spend

Our approach


Protiviti’s cloud managed services are flexible enough to tailor a blended delivery model of fully managed services and Subject Matter Experts as needed. Our services can relieve burdens on limited operational resources while optimising cloud spend. We’re accountable for driving strategic collaboration with you to deliver high-quality operations, performance, and efficiency in achieving your business goals.


Relieve burdens on operational resources and optimise cloud spend

Key Partners


We believe our partnerships play a key role in driving collective success for our customers. Therefore, we partner with the largest cloud service providers and use leading cloud tools to support your technology modernisation journey. Our professionals are digitally native with extensive skills and experience and stay up to date in cloud technologies. Collectively, this combination of expertise and partnerships enables us to better understand your business challenges and provide integrated, holistic solutions that support your goals and deliver value through our complementary strengths.

Leadership

Randy Armknecht
Randy Armknecht is currently leading Protiviti’s Global Cloud consulting practice which provides a variety of services that enable clients to operate with confidence in their cloud environment. With nearly 20 years in the field he has experienced a variety of roles from ...
David Kissane
David is a Managing Director within the Technology Consulting business, specialising in Technology Transformation, Infrastructure & Cloud Advisory, Technology Governance and Operating Model. David’s primary focus is to lead the Cloud and Infrastructure Advisory ...
James Fox
James is a Director with a focus on Enterprise Cloud Transformation. James has extensive global experience working across Asia Pacific and Europe in IT Advisory Consulting. James has extensive global experience working across Asia Pacific and Europe in IT Advisory ...

WHITEPAPER

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Architecting Your Cloud Infrastructure for Failure (and Resilience)

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