Cloud Optimisation Cloud management expertise for maximum cloud value Are you maximising innovation, value and potential of the cloud?Our cloud managed services provide cloud production operations with off-site services and local support for routine tasks while driving continuous service improvements related to managing client systems and infrastructure. We define service levels that are appropriate to support your business objectives while balancing costs.With our cloud managed services, you’ll have a harmonised, transparent, secure and optimised service with full accountability. We leverage common processes and procedures that integrate well with Protiviti’s end-to-end managed services capabilities including security, IoT and other emerging technologies. Our approach provides predictability and quality across multiple areas of managed technology. We can customise the managed services to your current needs and processes. Our approach provides predictability and quality across multiple areas of managed technology Enhance Your Cloud Production Operations: Pro Briefcase Operations Assessment Analysis is key to gaining insight and efficiency. We review your environment to document key components and current state against leading security, governance, performance, change management and cloud optimisation practices. Pro Building office Transition and Build With the assessment results in hand, we’ll define the processes, roles, escalation paths and accelerators that will enable service delivery. We define SLAs and identify process dependencies and inputs. Pro Document Files Operationalise / Run We onboard team members, grant access and refresh documented SOPs and job aids for your custom environment. We activate our baseline metrics and service measurement processes. Active managed service operations monitor and deliver all services. Pro Document Stack Continuous Improvement We identify emerging technologies (AI/ML and automation) and ITSM practices to further accelerate service delivery. Through regular reviews of processes and systems, we explore opportunities to improve the value of our services and optimise your cloud environment. Relieve burdens on operational resources and optimise cloud spend Our Approach Protiviti’s cloud optimisation services are flexible enough to tailor a blended delivery model of fully managed services and Subject Matter Experts as needed. Our services can relieve burdens on limited operational resources while optimising cloud spend. We’re accountable for driving strategic collaboration with you to deliver high-quality operations, performance and efficiency in achieving your business goals. Relieve burdens on operational resources and optimise cloud spend Key Partners We believe our partnerships play a key role in driving collective success for our customers. Therefore, we partner with the largest cloud service providers and use leading cloud tools to support your technology modernisation journey. Our professionals are digitally native with extensive skills and experience and stay up to date in cloud technologies. Collectively, this combination of expertise and partnerships enables us to better understand your business challenges and provide integrated, holistic solutions that support your goals and deliver value through our complementary strengths. Leadership Randy Armknecht Randy Armknecht is a Managing Director currently leading the Global Infrastructure, Cloud, and Security Engineering practice. He has over 20 years of experience and has spoken on cybersecurity, AI, and cloud computing at conferences and as a guest lecturer at multiple ... Learn More David Kissane David is a Managing Director and Protiviti’s global Enterprise Cloud lead. His primary focus is driving the growth and implementation of our cloud services across the globe.David has over 22 years’ experience across a variety of industries and senior IT transformation ... Learn More James Fox James is a Director with a focus on Enterprise Cloud Transformation. James has extensive global experience working across Asia Pacific and Europe in IT Advisory Consulting. Prior to joining Protiviti, James was a Director at Deloitte Consulting supporting clients ... Learn More Featured insights and client stories WHITEPAPER Transforming the Enterprise: How to Guide an ERP Implementation to Success 23 min read ERP systems are the backbone of enterprise operations, supporting critical functions like finance, operations and HR. But they are more than that — modern, cloud-based ERP systems can be truly transformational to business, allowing it to work in ways... 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