Cloud Managed Services We manage your cloud so you can manage your business – secure, efficient, reliable and cost-effective IT operations at scale. Our Managed Services provide comprehensive management of your cloud resources to maximise efficiency, combining business and technology insights for better decision-making, and optimise resource use to reduce costs and maintain continuous monitoring for enhanced performance and compliance. We leverage leading practices that integrate well with Protiviti’s end-to-end managed services capabilities delivering predictability and quality across our managed services, allowing you to focus on strategic initiatives. Additionally, we customise our cloud services to meet your specific requirements, while driving continuous service improvements and providing the support needed to drive innovation and growth.Protiviti’s tailorable service tiers offer Reactive, Proactive and Dedicated managed Cloud Operations options and a diverse Service Catalog comprised of a wide range of IT services, including Infrastructure Management, Monitoring, Security and Compliance, Cloud Governance, Service Desk, IT Service Management, Automation and Optimisation. With our cloud managed services, you’ll have a harmonised, transparent, secure and optimised service with full accountability.In today’s competitive landscape, it is essential to view technology not merely as a cost, but as a vital driver of value for your organisation. Our Cloud Managed Services are structured to transform your cloud operations into a strategic asset, enabling you to achieve your business objectives while optimising your investments. We use proven frameworks and methodologies to align cloud goals, mature offerings and maximise value Enhance Your Cloud Production Operations: Pro Briefcase Standard Tier Our basic package offers reactive support for common issues, system monitoring, alert triage via standard protocols, log analysis, and observability to maintain performance, availability, and security – plus patching and escalation of complex cases. Pro Building office Enterprise Tier Our proactive support package features flexible service windows and advanced L2 assistance for complex issues beyond L1. It includes deep diagnostics, expert troubleshooting, and tailored solutions to reduce downtime and optimise system performance. Pro Document Files Fully Managed Tier Our premier package delivers 24x7 proactive management and expert support. It includes personalised assistance, continuous monitoring and strategic guidance to ensure seamless operations across networking, compute, storage, security and release engineering. Pro Document Stack Service Desk & Support We offer a centralised support hub for managing incidents, requests and changes– ensuring minimal disruption through structured ticketing, efficient communication, troubleshooting and root cause analysis for fast and effective resolution. Pro arc Managed Security Service Protiviti delivers resilient, compliant and optimised security operations through insight monitoring, rapid incident response, proactive threat detection, automation, custom reporting and vulnerability management– aligned with evolving cloud standards. Cost Optimisation As cloud usage grows, Cloud FinOps unites teams to optimise costs, cut waste and provide visibility into cloud spend. By reviewing usage, rightsizing and applying cost controls, businesses can drive efficiency and maximise cloud value. Advanced Automation & AI Ops By integrating AI, including machine learning and natural language processing, into traditional IT workflows, we automate and drive smarter, seamless operations to enhance efficiency, reliability and proactive issue resolution. Resiliency & Reliability We help organisations build reliable systems with strategies for business continuity, disaster recovery and operational resilience to ensure secure, uninterrupted operations that can withstand disruptions and adapt to evolving risks. Scale securely and efficiently through tailored services, automation and AI-driven operations that relieve resource burdens, optimise spend and deliver continuous value Our Approach Protiviti’s Cloud Managed Services provide comprehensive, end-to-end support across infrastructure, monitoring, governance, service management, security and cost optimisation. Tailored service tiers and continuous improvement ensure secure, efficient and compliant cloud operations. Leveraging automation, AI-driven insights and deep expertise, Protiviti helps organisations relieve operational burdens, optimise cloud spend and transform cloud operations into a strategic asset.Our structured approach to Engage, Deploy and Operate ensures a smooth transition and sustained excellence. From establishing baselines and integrating teams to stabilising operations and driving ongoing enhancements, Protiviti aligns service strategy, design, enablement and operation to deliver predictable, high-quality outcomes. This methodology empowers businesses to adopt cloud with purpose, elevate efficiency and deliver continuous value. Scale securely and efficiently through tailored services, automation and AI-driven operations that relieve resource burdens, optimise spend and deliver continuous value Key Partners We believe our partnerships play a key role in driving collective success for our customers. Therefore, we partner with the largest cloud service providers and use leading cloud tools to support your technology modernisation journey. Our professionals are digitally native with extensive skills and experience and stay up to date in cloud technologies. Collectively, this combination of expertise and partnerships enables us to better understand your business challenges and provide integrated, holistic solutions that support your goals and deliver value through our complementary strengths. Leadership Will Thomas Will is a Managing Director within Protiviti’s Cloud Solutions team and the Office Lead for the Winchester, VA software services location. Will leads the Professional Services unit with over twenty years of expertise managing cross-functional teams to deliver web-based ... Learn More Randy Armknecht Randy Armknecht is a Managing Director currently leading the Global Infrastructure, Cloud, and Security Engineering practice. He has over 20 years of experience and has spoken on cybersecurity, AI, and cloud computing at conferences and as a guest lecturer at multiple ... Learn More Featured insights and client stories WHITEPAPER Transforming the Enterprise: How to Guide an ERP Implementation to Success 23 min read ERP systems are the backbone of enterprise operations, supporting critical functions like finance, operations and HR. But they are more than that — modern, cloud-based ERP systems can be truly transformational to business, allowing it to work in ways... BLOG Ready to Compete in a Consumption-Centric Future? 4 min read We’ve entered a new era of enterprise transformation — one no longer defined by what is built, but by what (and how) it is consumed. Cloud services, AI, low-code services and industry-specific as-a-service offerings have leveled the playing field.... BLOG A Client’s FP&A Transformation: The Shift from BPC to SAP Analytics Cloud Planning 5 min read At this year’s 2025 SAPinsider conference, we talked with organizations who are leveraging SAP Analytics Cloud Planning (SACP) to transform their financial planning and analysis (FP&A) processes. We were honored to present one client story that... BLOG Controlling Cloud Cost Challenges in Private Equity: How FinOps Leads the Way 4 min read According to the Flexera 2024 State of the Cloud report, 84 percent of organizations cite cost optimization as their top cloud initiative. Private equity firms are experts in identifying and exploiting growth opportunities in their portfolio... CLIENT STORY From legacy systems to cloud-based native microservices: finding success with AWS 8 min read Successware is an end-to-end business management solution for the home service industry that supports both independent and franchise owners of the three trades brands franchised by affiliates of its parent company, Authority Brands, Inc. Successware... Previous Article Pagination Next Article Frequently Asked Questions What are cloud managed services? + Cloud Managed Services involve outsourcing the management, monitoring and optimisation of cloud infrastructure and applications to a third-party provider. These services help businesses ensure performance, security and cost efficiency. Why do businesses need Cloud Managed Services? + Businesses use Cloud Managed Services to reduce operational complexity, improve security, enhance scalability and optimise cloud spending. This allows internal teams to focus on innovation rather than infrastructure management. What are the benefits of using a Cloud Managed Services provider? + Cloud Managed Services help businesses reduce costs, enhance security and ensure compliance. With 24/7 monitoring and support, companies can prevent downtime and optimise performance. Additionally, businesses gain access to cloud experts and best practices, enabling efficient scaling and improved reliability. Can Cloud Managed Services help with cloud migration? + Many providers offer cloud migration services, including planning, execution and post-migration optimisation to ensure a seamless transition to the cloud.
