Results for Search Submit Filter by: Advanced Filter All results Solutions Industry People Client Story Insights/Blogs Filter News July 17, 2025 New Protiviti-Oxford Survey on Customer Experience Reveals an ‘Opportunity Gap’ Between Executive Optimism in the Role of AI and Actual Optimisation MENLO PARK, Calif., July 17, 2025 –More than half of global executives (57%) are confident that AI will enhance customer experience, yet only 17% believe their organisation is currently optimising CX as effectively as they could be, as revealed by the latest survey in the VISION by Protiviti series, the “Protiviti-Oxford Global Executive Outlook on the Customer Experience (CX).The ‘Opportunity… Client Story July 16, 2025 Leading Financial Services Company Delivers Enterprise-Grade Transformation with Microsoft Data protection is a vital cornerstone for a successful enterprise adoption of generative AI, ensuring secure and effective integration of advanced technologies. This global financial services leader, serving millions of customers worldwide, recognised early in its technology modernisation journey that robust data security is essential for seamlessly incorporating AI into its core processes,… Blog May 22, 2025 We think you’ll love this! Hyper-personalization supercharges CX in the age of AI Did you know Netflix recommendations change based on where you are, when you are watching and on which device? I didn’t. Hyper-personalization improves customer satisfaction by making product and user discovery effortless, intuitive and engaging.Human-centricity is the key to unlocking innovation and purpose, and even though AI will surely disrupt design, eliminating, transforming and creating… Blog May 23, 2025 Former Procter & Gamble global CMO Jim Stengel: A hyperfocus on customers builds trust in tough times "I think this era of building brands, building organizations that people admire, want to be a part of, feel like they share their values, is actually more important now than ever because of the macroeconomic world we’re in." "The one very empowering thing we can all do is we can pull our organizations together and say value, which is always important, is going to be more important than ever.… Blog May 25, 2025 Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya "The consumers are going to look for opportunities to treat themselves from time to time. I think those are the kinds of opportunities businesses probably need to look for and make the most of." "Looking at what’s happening around the world, we are probably heading towards a situation where goods might be priced very differently across markets." "I think consumers would expect a lot more… Blog May 28, 2025 Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem. It’s not. It’s the beginning. You need that, but then you need to care." "Companies should understand that if you invest in change, transformation, innovation, you’re going to screw it up in multiple instances, and therefore you need a culture… Blog August 31, 2021 Future of Transaction Monitoring: Chasing the Holy Grail The current and future state of suspicious activity monitoring and reporting is being transformed by technology and the use of data, analytics and robotics. In the latest episode of Protiviti's Risk Transformation podcast series, Mark Highton, Managing Director leading Protiviti’s Financial Crimes Consulting practice, interviews Vishal Ranjane, Head of Global AML Strategies, Solutions and… Blog May 28, 2025 Looking Beyond Compliance: The Long Game of Sustainability Management and Reporting In brief: As regulators in Europe and the United States pump the brakes on mandatory sustainability reporting regulations, sustainability management emerges as a driver of business value on its own. Recent data shows executives are unwilling to drop sustainability from their agenda, regardless of the political winds and regulatory pull-back. Instead, they see sustainability as a way to build… Leadership Transforming Audit Through AI and Automation at Protiviti Jeremy Wildhaber is at the forefront of transforming audit processes at Protiviti. Relentlessly challenging the status quo, his innovative approach improves efficiency and delivers greater insights to clients in less time. Blog August 27, 2021 Succeeding With Data and Analytics: A Guide for Internal Audit Teams in the Manufacturing Industry Internal audit leaders at manufacturing and distribution (M&D) companies increasingly recognize the potential of bringing disparate data sources together to produce analytical insights that strengthen their practices. Outside of internal audit, M&D organizations are already applying analytics to production challenges like predictive maintenance of equipment or calibrating the supply… Load More
