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  • Blog
    Global execs say CX is crucial to success but most still struggle to optimize its performance
    ▪ 47% of global executives say customer experience is extremely important to business success, but only 17% say their company is extremely effective at optimizing its performance. ▪ 70% say they are confident that their own company’s leaders have a deep understanding of their customers’ needs, preferences and behaviors. ▪ 64% are confident in their company’s ability to derive strategic and…
  • Blog
    It’s Time To Update Your Forecasting With a Next-Generation Mindset
    More CFOs are coming to recognize that as post-pandemic volatility mounts, leveraging opportunities to employ next-generation forecasting approaches has become the X factor that is elevating high-performing finance groups, and leading companies, above the pack. Next-generation capability differs from traditional forecasting in fundamental ways. With a traditional approach, the finance team…
  • Leadership
    Keeping Data – and Whale Sharks – Safe
    Merlin Eck operates at the intersection of two worlds: business and technology, using his dual fluency to deliver innovative solutions to complex challenges.
  • Blog
    PCAOB Revises Auditor’s Report
    With the Public Company Accounting Oversight Board’s (PCAOB) new auditor reporting standard finally pending before the U.S. Securities and Exchange Commission (SEC) after nearly a decade in the making, Protiviti has published a Flash Report summarizing the changes and examining possible consequences. The Auditor’s Report on Audit of Financial Statements When the Auditor Expresses an Unqualified…
  • Blog
    Commitment to Equality Promotes Trust and Growth: Protiviti Celebrates Pride Month
    As we progress through June, which is traditionally pride month for the lesbian, gay, transgender and bi-sexual (LGBT+) community, I want to take a moment to reflect on Protiviti’s commitment to the LGBT+ community and our employees, and share my thoughts on the value of diversity, and my experience as an out and proud executive within our firm. At Protiviti, we know that diversity of ideas and…
  • Blog
    EU Payments Directive Opens Door to Open Banking
    The second European Payment Services Directive (PSD2) is scheduled to become law on January 13, 2018. Heralded as a way to make it faster, easier and less expensive for consumers to pay for goods and services, it also forces European banks to share customer data and payment infrastructure with third-party service providers and disruptive new competitors known as fintechs. For better or worse,…
  • Blog
    A New Look at Politically Exposed Persons – Focus on Risk, not Rules
    Implementation of the European Union’s (EU) Fourth Anti-Money Laundering Directive (4AMLD) went into effect on Monday, June 26, for all EU countries. Back in April, Protiviti sponsored a “PEP Breakfast” in anticipation of this directive, at which we had the opportunity to share information with key clients and other leading industry figures about the changes now in effect. The discussion centered…
  • Blog
    “Carpe Diem”: Oilfield Services Companies Eye the IPO Market
    Despite the recent downward trend in oil prices, the oil and gas industry overall is feeling optimistic, as evidenced by increased rig counts and production levels. Both are signs that the industry is on the rebound after a downturn that has persisted for well over two years. Renewed confidence and optimism about future growth have many companies in the sector thinking about pursuing an initial…
  • Blog
    Data-Rich Manufacturing Demands Cybersecurity of the Supply Chain, Too
    Few manufacturers would disagree with the view that the Internet of Things, big data integration and other advances in technology are boosting productivity, streamlining supply and distribution channels, and improving product support. But the WannaCry ransomware attack unleashed on businesses, governments and hospitals across the globe last month and the most recent attack this week delivered a…
  • Blog
    Consumer Protections, Personal Liability for Executives and More – Our June Compliance Podcast Is Here
    This month's roundup of compliance news includes two CFPB-related articles – on the Bureau's efforts to collect information on small and minority business lending with the purpose of rulemaking in that area, and its focus on consumer reporting and improving the completeness and accuracy of data provided to consumer reporting agencies by various entities. We also discuss the most recent, $250,000…
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