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    We think you’ll love this! Hyper-personalization supercharges CX in the age of AI
    Did you know Netflix recommendations change based on where you are, when you are watching and on which device? I didn’t. Hyper-personalization improves customer satisfaction by making product and user discovery effortless, intuitive and engaging.Human-centricity is the key to unlocking innovation and purpose, and even though AI will surely disrupt design, eliminating, transforming and creating…
  • Blog
    Former Procter & Gamble global CMO Jim Stengel: A hyperfocus on customers builds trust in tough times
    "I think this era of building brands, building organizations that people admire, want to be a part of, feel like they share their values, is actually more important now than ever because of the macroeconomic world we’re in." "The one very empowering thing we can all do is we can pull our organizations together and say value, which is always important, is going to be more important than ever.…
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    Global market trends and consumer expectations with The Economist’s Barsali Bhattacharyya
    "The consumers are going to look for opportunities to treat themselves from time to time. I think those are the kinds of opportunities businesses probably need to look for and make the most of." "Looking at what’s happening around the world, we are probably heading towards a situation where goods might be priced very differently across markets." "I think consumers would expect a lot more…
  • Blog
    Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences
    "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem. It’s not. It’s the beginning. You need that, but then you need to care." "Companies should understand that if you invest in change, transformation, innovation, you’re going to screw it up in multiple instances, and therefore you need a culture…
  • Blog
    Looking Beyond Compliance: The Long Game of Sustainability Management and Reporting
    In brief: As regulators in Europe and the United States pump the brakes on mandatory sustainability reporting regulations, sustainability management emerges as a driver of business value on its own. Recent data shows executives are unwilling to drop sustainability from their agenda, regardless of the political winds and regulatory pull-back. Instead, they see sustainability as a way to build…
  • Podcast
    Podcast | Aerospace Quantum Advantage — with Q-CTRL
    Over 1000 GPS denial attacks happen around the world … every day! If GPS fails, planes, ships, and drones could be stranded in a fog of uncertainty or forced into a dangerous situation. Can the unprecedented precision of quantum sensing help? We dive into cutting-edge innovations at Q-CTRL, exploring how AI-powered quantum navigation is revolutionising aerospace and defense, outsmarting GPS…
  • Blog
    From Models to Market: Agentforce and the Future of Enterprise AI
    Recently, the Protiviti Salesforce team attended the NY World Tour Agentforce event which provided a vision for Agentforce. Salesforce’s Agentforce, first introduced last fall, is an AI application that allows companies to create and manage AI agents across the organization, orchestrating across both custom and out of the box workflows built on a Salesforce platform. To scale, companies can…
  • Blog
    Samsung Chief Design Officer Mauro Porcini: Human-centric design ignites user experiences
    "A lot of people think that consumer centricity, human centricity is just knowledge, insights, data about the people we serve, and that’s the problem. It’s not. It’s the beginning. You need that, but then you need to care." "Companies should understand that if you invest in change, transformation, innovation, you’re going to screw it up in multiple instances, and therefore you need a culture…
  • Blog
    Empowering Finance: Integrating Agentic AI Into the Talent Model
    Finance functions can leverage agentic AI to mitigate the effects of talent shortages and improve data production and analysis. These opportunities have profound implications on corporate finance groups, which should be prepared to add an entirely new labor category—autonomous AI agents. The next frontier of AI deployment: While generative AI can create new text and images in response to prompts…
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