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  • Client Story

    May 27, 2021
    Healthcare high achiever finds a new path to internal audit excellence
    When business leaders are committed to continuous improvement, their organisations thrive under normal circumstances. But they also demonstrate extraordinary resilience when faced with unforeseen challenges. This story is about one healthcare nonprofit’s determination to “do even better” in its internal audit operation, which resulted in immediate opportunities to create value and a road map to…

  • Client Story

    May 11, 2021
    Healthcare organisation pursues RPA operational excellence to heal inefficiencies across revenue cycle, supply chain and more
    Businesses the world over are adopting Robotic Process Automation (RPA) to lower costs, increase efficiency and improve operational quality. Some businesses have begun by implementing readily available off-the-shelf RPA technology, only to find coding a few bots is not sufficient to build a sustainable RPA program. Succeeding with RPA — that is, deriving the greatest value from the RPA…

  • Client Story

    July 24, 2022
    Managing through change: A small professional association gains flexibility and freedom
    Smaller firms can’t afford to be heavily dependent on technical consultants or bound to a portfolio of siloed applications that don’t provide the ability to track data. Recently, the visionary leader of a healthcare professional association freed her business from these dilemmas. But the flexibility and strength her small team stood to gain from their digital transformation initiative were…

  • Insights paper

    July 23, 2026
    From Automation to Empowerment: Six Ways to Operationalise AI in the Middle Revenue Cycle
    Artificial intelligence (AI) is rapidly transforming healthcare operations, particularly within the middle revenue cycle. This includes Health Information Management (HIM), coding and Clinical Documentation Improvement (CDI). While many providers are optimistic about AI, healthcare organisations are generally early in their AI maturity; only 45% of AI applications have moved beyond ideation or…

  • Client Story

    July 31, 2026
    Pet Health Retailer’s Fast-Track to SAP Cloud ERP
    Expanding its brands, SKUs and channels, this leading pet pharmacy and supplies retailer, needed to elevate operational efficiency and customer experience with a modern ERP environment. Protiviti deployed SAP S/4HANA Public Cloud which was chosen for its scalability, embedded native AI functionality and rapid update cadence.

  • Survey

    August 19, 2025
    Evolving Risk Landscape Refocuses Healthcare Audit Priorities
    Protiviti & AHIA’s 2025 survey highlights key healthcare audit focus areas, from risk management to compliance and governance best practices. Download the full report.

  • Client Story

    April 17, 2026
    Building a Streamlined Workday Adaptive Planning Model Across a Multi‑Market Health System
    Learn how a multi‑market health system modernised its planning approach by implementing a streamlined Workday Adaptive Planning model, creating greater operational efficiency across its organisation.

  • Client Story

    December 15, 2025
    Healthcare Innovator Builds a Reputation for Sustainability
    Explore how this U.S. healthcare innovator drives sustainability in healthcare through comprehensive GHG management and strategic ESG initiatives.

  • Whitepaper

    December 23, 2025
    Internal Audit Benchmarks
    Protiviti and the Association of Healthcare Internal Auditors (AHIA) partner to conduct an annual study examining internal audit functions across a wide range of healthcare provider, payer and integrated delivery systems. The results of the study, with 79 organisations participating this year, are split into a two-part publication. The first, Evolving Risk Landscape Refocuses Healthcare Audit…

  • Whitepaper

    January 27, 2026
    Compliant and Effective AI Integration in Middle Revenue Cycle Functions
    As AI adoption accelerates across healthcare, internal audit (IA) leaders play a critical role in ensuring compliant, secure, and effective implementation. This AHIA whitepaper—authored by Protiviti and UASI experts—explores how healthcare organizations can responsibly integrate artificial intelligence (AI) into middle revenue cycle functions such as health information management (HIM), coding,…
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