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  • Newsletter

    July 10, 2024
    Maximising CX: The Game You Must Win
    How a business engages its customers at every point of their buying journey is critical to connecting the organisation’s brand promise to, and delivering on, an exceptional customer experience. Does the board understand what the organisation does to differentiate itself with its customers? If not, it should.

  • Podcast

    November 3, 2023
    Podcast | Accelerate: Assessing CFO and Finance Leader Priorities for the Coming Year – with Kerry Buchar and Chris Wright
    The volume of CFO priorities has increased for years. In the past 12 months, the intensity of these urgencies also spiked, forcing finance leaders to make higher-stakes decisions more quickly and implement major adjustments with far-reaching implications.Results from the latest Global Finance Trends Survey conducted by Protiviti show that CFOs recognise the volume and magnitude of the challenges…

  • Podcast

    November 1, 2024
    Podcast | Advantages of Greater Legal and Compliance Collaboration
    In a rapidly evolving regulatory landscape, the integration of compliance and legal functions has never been more crucial. In the latest installment of the Protiviti Legal Perspectives podcast series, podcast host Chad Volkert and Protiviti Managing Directors Tom Giltrow and Caitlin Kirkham-Cooper delve into how legal and compliance departments can work in tandem to navigate the complex…

  • Client Story

    March 17, 2021
    Financial lender and co-op owner get a fresh start with an integrated CRM solution
    The impending retirements of two key executives would constitute a significant disruption for any enterprise. It’s even more disruptive when the business’s legacy customer relationship management (CRM) system was home-built by the departing CIO, and other legacy systems split customer data into separate collections. Under such circumstances, a few agile interventions might be called for. As with…

  • Survey

    May 9, 2023
    Technical Debt and Innovation – the CFO’s Perspective
    Organisations today spend an average of 30% of their IT budgets and invest a fifth of their IT human resources on technical debt management. This research, based on a global survey of more than 1,000 CIOs, CTOs and other technology leaders, underscores the burden created by technical debt and likely is an eye-opener for the CFO.[1] As organisations strive to increase their focus, and time and…

  • Whitepaper

    March 11, 2025
    Generative AI: Business Rewards vs. Security Risks
    Explore ISMG’s Second Annual Generative AI Study, sponsored by Protiviti. Learn how businesses balance AI innovation with security risks in this comprehensive report

  • Insights paper

    November 8, 2024
    Understanding the Impact of the EU AI Act: A Primer for Financial Institutions
    Navigate the EU AI Act's impact on finance with our strategic guide to compliance and ethical AI use.

  • Newsletter

    October 9, 2024
    Board Risk Reporting in Disruptive Times
    Risk reporting to the board may not be fit for purpose in these uncertain times. Directors are trending toward expecting more dialogue, engagement and forward-looking insights based on relevant data and information. A principled approach would help.Boards and their companies face a constant and seemingly unending state of flux in the marketplace. Emergence of the unexpected is the norm. For…

  • Podcast Transcript

    July 4, 2022
    Transcript | The Board’s Role in Building a Culture of Sustainability
    Corporate culture, once a rather squishy, hard-to-define concept for organisations, increasingly is a top-of-mind concern for leaders looking to create a desirable workplace for innovation and one where employees who have many choices want to remain long-term. The challenges are especially acute amid the current war for talent and the need to attract and retain the best people. And part of…

  • Client Story

    January 31, 2022
    Client story: Apparel company's 'Instagram project'
    Apparel company enhances key processes, customer experience using insights from shoppers’ digital sentimentsBusinesses generate vast amounts of data every single day, mostly so-called dark data or information that go unused. Long before the current pandemic-driven e-commerce boom, a search technology firm estimated that 7.5 septillion gigabytes of data were generated by businesses worldwide each…
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