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  • Video

    December 15, 2025
    In the second episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma campaign, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Chanan Lavi, founder of Kipp, to explore the next wave of innovation in the payments ecosystem. Their conversation delves into the challenges of payment declines, the importance of collaboration…
  • Video

    December 22, 2025
    In the third episode of Protiviti’s Fintech Innovation Series, part of our Modern CIO Dilemma program, Melissa Desjardins, a director within Protiviti’s Technology Consulting solution, sits down with Stéphanie Joseph, cofounder and CEO of Kura, to explore how fintech innovation can unlock access to payments, commerce and economic participation in emerging and frontier markets.Drawing on her…
  • Insights paper

    October 1, 2025
    The Office of the Superintendent of Financial Institutions (OSFI) has taken a pivotal step forward with its E-23 Model Risk Management Guideline, underscoring the importance of robust governance, validation and monitoring frameworks to mitigate risks associated with the use of models across various domains. OSFI first published the guideline in 2017, and the final draft, published on September 11…
  • Whitepaper

    October 8, 2025
    The bases for the appeal of crypto assets vary across interested parties: potential for high returns, diversification, user control, anonymity, customer demand, low-cost global payment capability, and the oft-expressed FOMO (fear of missing out), among them. With a market cap as of mid-September 2025 of $4.22 trillion, crypto assets have experienced explosive growth over the last five to 10 years…
  • Whitepaper

    July 19, 2021
    Customers are major drivers of change in the marketplace. In times of stress, how well companies manage customer experience and expectation can determine whether they succeed. At the height of the COVID-19 pandemic, amid demand spikes and panic buying of household items like groceries and cleaning products, companies that successfully addressed customers’ demands (e.g., restocked alternative…
  • Podcast

    November 22, 2023
    In the VISION by Protiviti podcast, Susan Yang, General Manager, International Payments and Network Management at the Commonwealth Bank of Australia, sits down with a pair of Protiviti payments experts to discuss how she and her team are leading the ISO 20022 program and the digital international money transfer (IMT) strategy execution for CBA. 
  • Video

    August 12, 2025
    In an era defined by rapid technological advancement and increasing regulatory scrutiny, the role of the CIO in financial services is more critical than ever. In this insightful segment from Protiviti's video series The Modern CIO Dilemma , Protiviti Managing Director Christine Reisman discusses the multifaceted challenges CIOs face regarding compliance and risk management, while exploring how…
  • Video

    August 12, 2025
    In this video, Protiviti’s Dan Stummer explores what sets successful financial services CIOs apart. The answer isn’t simply strategy, technology or leadership — it's alignment across all three.
  • Podcast

    August 12, 2025
    In an environment marked by macroeconomic volatility, regulatory complexity and accelerating innovation, one principle continues to rise above the noise: Trust drives transformation.In this interview from the video series The Modern CIO Dilemma, Protiviti speaks with Seamus Smith, executive vice president and group president at FIS, to explore how forward-looking financial institutions are…
  • Video

    August 12, 2025
    In this video, Protiviti’s Rakhinder Sembhi explores why cloud cost transparency has moved from a budgeting concern to a strategic imperative — and why mature organisations are shifting their approach to drive smarter governance, better design and meaningful savings across the enterprise.
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